Moises
Customer support representative
- Занятость:
- Полная занятость.
- Возраст:
- 30 лет
- Город проживания:
- Киев
- Готов работать:
- Винница, Днепр, Запорожье, Киев, Львов, Одесса, Удаленно, Харьков
Контактная информация
Соискатель указал эл. почту и LinkedIn.
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10637859
Опыт работы
Social media manager
с 06.2023 по 11.2023
(5 месяцев)
Claid AI, Remote (Marketing, advertising, and PR)
• Managed and monitored social media accounts to ensure a positive brand image and respond to customer inquiries.
• Collaborated with the marketing team to ensure messages are consistent across all channels and to develop creative content.
• Monitored key metrics and performance to identify trends and opportunities for improvement.
• Researched and identified potential opportunities for partnerships and
collaborations.
• Stay up to date on social media content trends and leverage trends for content creation.
Community Marketing Specialist
с 04.2023 по 05.2023
(1 месяц)
Claid AI, Remote (Marketing, advertising, and PR)
• Responsible for Claid’s overall community’s presence and activity.
• Develop a cohesive community strategy in alignment with brand values and vision.
• Craft captivating and shareable content for platforms such as Reddit to amplify brand messaging.
• Daily monitoring of comments, private messages, and mentions for consistent engagement.
• Employ organic growth tactics to boost followers, likes, and interactions.
• Monitor and report on feedback and online comments and reviews.
Social Media Strategy & Marketing Lead Developer Manager
с 01.2022 по 01.2023
(1 год)
Gulfstream Strategic Placements, Remote (Recruiting and HR)
• Be able to commit a lot of time and effort each week for brainstorming sessions over MS Teams the initial set up and then eventually just 1 hour/week.
• Help define and build Personas for our target marketing.
• Develop content marketing strategy.
• Develop sales funnels.
• Build a blog, video, social, and online sponsored content.
• Improve the look/feel/messaging/visual areas of website, videos, blog, Linkedin, Facebook, Instagram, Twitter.
• Build influencer content for social media and other channels.
• Identify areas where our target personas currently are online, build a strategy to be an active member in those areas, and then eventually an influencer, and make them aware of our social channels over time.
• Ensure our blog and social, company, and personal channels share and respond to content effectively.
• Create/track weekly metrics and develop strategies to improve our effectiveness.
Social media manager
с 01.2017 по 12.2021
(4 года 11 месяцев)
Freelancer, Remote (Marketing, advertising, and PR)
• Responsible for creating content for social media platforms that complies with the company's brand standards.
• Responsible for monitoring platforms, websites, and providing regular
engagement and analytic reports.
• Participating in the development of the brand's social media presence strategy.
• Developing content and conversation calendars.
• Authoring content.
• Creating and editing photos and graphics.
• Selecting and purchasing stock video and photos.
• Posting and tracking content on multiple social media channels.
• Responding to and engaging with users.
• Compiling and reviewing analytics to demonstrate program success and to identify program improvements.
• Using social media tools and apps, including native social networks, and 3rd party.
• Discover the new ways for businesses to engage with existing customers and attract new ones by evaluating the current marketing strategy.
Human Resources intern
с 06.2016 по 08.2016
(2 месяца)
CA Global Headhunters, Other countries (Recruiting and HR)
• Assisting the HR team with all HR administration.
• Administration and coordination of all staff files.
• Assisting with recruitment.
• Co-ordination of the recruitment process such as screening of applications,
selection, assessment and placement.
• Support the recruitment and selection process at head office and country
programme level.
Customer support representative
с 01.2015 по 12.2020
(5 лет 11 месяцев)
PE Market, Other countries (Retail)
• Assisting customers in locating desired shop items.
• Addressing and resolving customers complaints in a professional manner.
• Processing customer payments using the shop's Point of Sale (POS) system.
• Maintaining an in-depth knowledge of store items to provide advice and
recommendations as needed.
• Review customer accounts and make changes, if necessary.
• Handle returns or complaints.
• Record details of customer contacts and actions taken.
• Refer customers to supervisors or more experienced employees.
Знания и навыки
Знание языков
- Английский — свободно
- Португальский — свободно
Рекомендации
-
Nikita Kravchenko
Content Manager, Claid AI
Контактные данные скрыты -
Sofiia Shvets
CEO/ Co-founder, Claid AI
Контактные данные скрыты -
Fowzia Khan
Group Digital Marketing Consultant, CA Global Headhunters
Контактные данные скрыты
Дополнительная информация
I am available for immediate employment and have no notice period. Ready to hit the ground running and contribute effectively from day one.
Другие резюме этого кандидата
Винница, Днепр, еще 6 городов
Полная занятость
- Social media manager, Claid AI, 5 месяцев
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