Omoyeni

OMOYENI IDOWU
8,Ogunyemi Street, Ketu, Lagos, Nigeria.
234-902-8444-890
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Experienced Customer Service Assistant with a strong background in providing exceptional customer service and resolving
customer issues. I have a proven track record of success in effectively communicating with customers, adapting to changing
situations, and solving problems. My future goals include expanding my knowledge in sales and marketing and contributing
to the success of an organization through my expertise

PROFESSIONAL EXPERIENCE

Phone Booker/ Caller Waco, Texas
American Income Life Insurance Company Dec, 2021–Present
As a Phone Booker/Caller at American Income Life Insurance Company, I perform a variety of tasks to support the
company's sales and marketing efforts. I make outbound calls to potential clients, book appointments for sales
representatives, and provide information about the company's products and services.

 Made outbound calls to potential clients, introducing them to the company's products and services
 Booked appointments for sales representatives, ensuring their schedules were optimized.
 Provided information and answered questions about the company's products and services.
 Maintained accurate records of all interactions and appointments.

Customer Service Assistant Lagos, Nigeria
Watchlocker.ng May 2017–May 2018
As a Customer Service Assistant at Watchlocker.ng, I provided excellent customer service to clients, addressing
their inquiries and resolving any issues they encountered. I ensured that customers had a positive experience
and were satisfied with the company’s products and services.

 Assisted customers with their inquiries and provided them with accurate and helpful information.
 Resolved customer issues in a timely and professional manner, ensuring their satisfaction.
 Managed a high volume of customer interactions, demonstrating my ability to multitask and prioritize effectively.
 Collaborated with cross-functional teams to address customer concerns and improve the overall customer
experience.

EDUCATION

Yaba College Of Technology Lagos, Nigeria
Higher National Diploma Mass Communication 2014-2016

Yaba College Of Technology Lagos, Nigeria
National Diploma Mass Communication 2017-2019

Baptist Girls Academy Lagos, Nigeria
O’ Level 2013
SKILLS

 Microsoft Excel
 Ability to Multitask
 Excellent Communication Skill