Руслан

Education

Bachelor of Marine Engineering
Odesa Maritime Academy 2015-2019
Graduated with Honors

Experience
Quality Analyst December 2024 - till now

Ruslan Concentrix
My main responsibilities include: Quality Auditing, Feedback providing, Monitoring and

Kibalka
Improving Quality Metrics, Reporting Malfunctions, Data Analyzing, working with
Dashboards, SLA Compliance, Root Cause Analyzing. I'm actively using Jira and Asana to
oversee QA workflows, track defect trends, assign corrective actions, and ensure timely
resolution aligned with quality standards.
Quality Analyst During one year of working as a Quality Assurance Analyst:
Created new system of Side by Side checks for Low Performers as a result productivity
and quality scores increased by 5-10%. Recognized with a company award following
nomination by my Manager.
Increased quality metrics on one of the critical workflow by 5%, stabilizing scores at 95%
Contact and driving peak results of 97% using DMAIC methodology.
Proactively collaborated with the team on task planning, maintaining quality metrics
within target levels for 7 consecutive months.
Delivered targeted training sessions for low performers, effectively closing knowledge
[открыть контакты](см. выше в блоке «контактная информация») gaps and improving performance.
Acting as QA team lead during manager absences, overseeing daily operations,
performance metrics and process compliance.
[открыть контакты](см. выше в блоке «контактная информация»)
Content Moderator June 2024-December 2024

Bucharest, Romania Concentrix
Review and evaluate content to ensure compliance with platform
guidelines and policies
Identify and remove inappropriate and harmful content
Collaborate with internal teams to improve moderation processes and
About Me tools
Maintain high accuracy in flagging, approving, or rejecting content based
on quality standards.
Quality Assurance Analyst at Concentrix, driving 2020-2024
Watchkeeping Marine Engineer
process improvements and optimizing quality
Mediterranean Shipping Company, CMA CGM, Tri Bulk
performance metrics through data-driven analysis
and continuous improvement initiatives. Before fully working ashore. For nearly 5 years I was working as a marine
engineer on container vessels. There i gained experience of maintenance and
I specialize in quality auditing, data analysis, root repairing shipping equipment with performing daily inspections of key
parameters. But besides that i received knowledge of team management,
cause analysis, Six Sigma Process Improvement
critical thinking especially in complicated situations and problem solving.
and coaching.
This experience helped me in the future, when I started working ashore.
Acting as QA team lead during manager
absences, overseeing daily operations,
performance metrics and process compliance.

Proficient in quality management tools, including Certifications
Jira and Asana.

Project Management Foundations

Skills Project Management Foundations: Risk
Project Management Foundations: Budgets
Six Sigma Green Belt
Project Management

Six Sigma

Quality Management Languages
Jira Ukrainian ( Native )
Russian ( Native )
Root Cause Analysis English ( C1 - Advanced )
Romanian (B1 - Intermidiate)
Leadership