Dogan

DOĞAN
AKARSU
ASSISTANT RESERVATIONS MANAGER IN HILTON ISTANBUL
BOMONTI HOTEL & CONFERENCE CENTER

EDUCATION
Akdeniz University
2010 - 2014
Bachelor of Science: Tourism Management

Istanbul University
2016 – 2018
PROFILE Master of Science: Marketing

Currently working in one of the Istanbul University
leading brands in tourism industry, and 2018 – 2021
also reading and improving myself in Ph.D: Marketing (Not graduated)
several fields such as Marketing,
History and Blockchain. I have long
time experience in customer support,
WORK EXPERIENCE
hotel industry and knowledge in
marketing field thanks to the master Hilton Istanbul Bomonti & Conference Center
program I have graduated. Assistant Reservations Manager – 12/23 – Current
• Implementing pricing strategies to maximize revenue per
available room (RevPAR) and occupancy rates
CONTACT • Analyzing historical data and current market trends to forecast
future demand and adjust reservation strategies accordingly
PHONE: • Monitoring room availability and allocation to various
[открыть контакты](см. выше в блоке «контактная информация») distribution channels, including online travel agencies (OTAs),
direct bookings, and corporate contracts
Linkedin URL: • Training reservation staff on reservation systems, customer
[открыть контакты](см. выше в блоке «контактная информация») service protocols, and sales techniques to enhance efficiency
979b6a144 and service quality.

Reservation & Sales Agent - 07/2021 – 12/2023
EMAIL: • Arranged for group hotel bookings in collaboration with sales
[открыть контакты](см. выше в блоке «контактная информация») department for weddings and special events.
• Suggested various packages and amenities to guests, helping
each find perfect accommodations to fit personal needs.
ACCOMPLISHMENTS • Managed online booking inquiries and assisted guests and
Academic Paper: “Consumer travel partners with questions throughout entire booking cycle.
Reactions to Technological Attributes
in Product Design: A Technology Hilton Istanbul Bosphorus – Front Office Clerk – Customer Support
Acceptance Model Perspective” Specialist
2020. Şekerkaya, Ahmet, Özkan, Feyza 05/2018 – 07/2021
Nur, Güsan Köse, Gözde, Akarsu • Handling all check-in, check-out procedures with hotel guests
Doğan. Boğaziçi Journal. Vol. 34 Issue Representing company values, principles and procedures
2. Assisting to the guests to their wide variety of needs
• and inquiries
Academic Paper: " What Makes • Handle customer complaints, provide appropriate solutions
Online Reviews Trustworthy? The and alternatives within the time limits; follow up to ensure
Effects of Online Review resolution
Characteristics on Consumer
Perceptions " Authors: Doğan Akarsu, Double Tree by Hilton Topkapı – Reservation Agent
Zehra Bozbay 01/2018 – 05 / 2018
• Arranged for group hotel bookings in collaboration with sales
department for weddings and special events.
• Suggested various packages and amenities to guests, helping
INTERNATIONAL EXAMS each find perfect accommodations to fit personal needs.
IELTS: Score: 7.0 • Provided high level of customer service to each person by
August 2019 engaging customer and using active listening and effective
interpersonal skills.
• Managed online booking inquiries and assisted guests and
travel partners with questions throughout entire booking cycle.
• Informed clients of essential travel information, such
HOBBIES as travel times, transportation connections, medical and visa
requirements to facilitate quality service.
History
Glorious DMC Travel Agency – Operations Executive
Playing Chess
07/ 2017 – 12/2017
• Established and administered annual budget with effective
Hiking
controls to prevent overages, minimize burn rate and support
sustainability objectives.
Camping
• Strategically coordinated operations according to objectives
and capabilities, effectively allocating resources to meet demands
Blockchain Industry
Hilton Garden Inn Istanbul Airport – Receptionist / Guest Support
Specialist
SKILLS 06/2016 – 07/2017
• Handling check-in, check-out procedures to maintain smooth
Onq PM (Hilton Operational Software) operation at the front desk
• Answered incoming calls on high-volume, multi-line phone
Microsoft Office Tools switchboard and pleasantly transferred callers to appropriate
personnel.
Customer Support • Received and routed business correspondence to correct
departments and staff members.
Online Sales • Addressing and resolving guest complaints or concerns
promptly and effectively to ensure guest satisfaction.
Telemarketing
Dorak Tourism – Reservation & Operation Executive
Problem Solving 11/2014 – 05/2016
• Coordinated trade shows and created marketing collateral to
Professional Translation reach greater potential customers.
• Maintained routine communication with clients to assess
Guest Communication overall satisfaction, resolve complaints and promote new offerings.
• Interacted with problematic accounts, helping to build lasting
ZenDesk (basic level) rapport and boosting revenue opportunities.
• Networked at events and by phone to expand business
Amadeus (basic level) profits and revenues.

LANGUAGES

Languages

Turkish
English
Russian
Ukrainian
Italian
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