Ahmed

AHMED GADELRAB
Aviation Engeneer

About Me
Experienced and reliable Customer Service Specialist and Data
Management Specialist with a proven track record in providing
exceptional support to customers from diverse backgrounds across
CONTACT various countries. Proficient in utilizing CRM to streamline operations and
[открыть контакты](см. выше в блоке «контактная информация») enhance efficiency. Acknowledged for effectively engaging with
customers, employing upselling techniques to boost sales, and
[открыть контакты](см. выше в блоке «контактная информация») implementing strategic processes that optimize profitability and ensure
[открыть контакты](см. выше в блоке «контактная информация») top-notch service delivery
.
Kyiv Ukraine A highly motivated and knowledgeable aerospace engineer with experience in
aerospace propulsion. Demonstrated ability to test and simulate aerospace
propulsion performance at system and component levels. Effective
communication and presentation skills with a flexible and self-motivated
LANGUAGES approach.

ENGLISH Education National Aviation University
ARABIC
2018 - 2023 Maintenance and repair of aircraft
RUSSIAN
Kyiv, Ukraine and engines

PERSONAL SKILLS
Experience Auto Transport Broker

COMMUNICATION AND
INTERPERSONAL SKILLS, 2023 - 2024 Coordinate vehicle shipments by arranging
bookings and selecting reliable drivers
NEGOTIATION,.
Tertoro INC through the national load board.
PROBLEM SOLVING AND Negotiate fair prices with clients and
DECISION MAKING, drivers, ensuring satisfaction for all parties
RESILIENCE. involved.
TEAM WORK. Secure competitive fees by negotiating
ADAPTABILITY, discounts with drivers, maintaining cost-
effectiveness.
RESOURCEFULNESS,
Conduct thorough reviews of carrier
WORKING UNDER
company information, including insurance
PRESSURE,
details, to ensure reliability.
LISTENING, Maintain continuous communication with
SENSE OF clients and drivers, providing updates on
RESPONSIBILITY, shipment progress.
FLEXIBILITY, Assume full responsibility for each
CREATIVITY. transportation order, ensuring successful
delivery and client satisfaction.
EMOTIONAL
Solicit positive feedback and reviews from
INTELLIGENCE.
clients to enhance company reputation
STRATEGIC THINKING .
and foster customer loyalty.
 SELLING SKILLS
Experience
CUSTOMER
RELATIONSHIP, 2021 - 2023 Logistics and transport
SALES CLOSING,
Delta Express
RELATIONSHIP BUILDING,
Sales Dispatcher, car broker and
CRM MANAGEMENT
operation team.
PRODUCT KNOWLEDGE,
Achieved consistent success in
OBJECTION HANDLING,
surpassing monthly sales targets,
TEAM COLLABORATION,
consistently exceeding set goals and
TIME MANAGEMENT,
driving revenue growth.
SALES REPORTING AND
Adept at building
ANALYSIS,
strong relationships and finding
SELF-MOTIVATION,
mutually beneficial solutions.
ORGANIZATION,
CUSTOMER SUPPORT.

COMPUTER SKILLS 2019 - 2021 Call centre :

VERY GOOD Myland trading Sales manager and customer support
KNOWLEDGE OF
MICROSOFT OFFICE Reach over the monthly target
PACKAGE, of sales .
SPREADSHEET,
SLIDE PRESENTATION,
EMAIL COMMUNICATION,
SOCIAL MEDIA
MANAGEMENT.