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Beshta Anna
LINKEDIN
Global Mobility Manager Vilnius, Lithuania & Ukraine, Kyiv

Customer-focused and determined professional with extensive experience in customer service, relocation
management, HR, recruitment and partnership building. Expert at managing complex cases and maintaining
commitment to service level agreements, whilst addressing and resolving queries related to immigration, tax, HR
and relocation. Well-versed in arranging travel bookings and facilitating tour accommodations as per
requirements. Instrumental at adjusting company’s travel policy, creating relocation packages, and delivering
holistic people solutions to maximise client satisfaction. Skilled in streamlining operations by supporting delivery
models, vendor technology, portfolio management, and process / policy administration. Energetic team player for
assisting with international assignment, permanent transfer, and extending business trips.

Areas of Expertise

♦ Global Mobility Management ♦ Data Collection & Analysis ♦ Customer Service & Support
♦ Key Partnerships Building ♦ Documentation & Reporting ♦ Immigration & Relocation
♦ Tax Compliance Programmes ♦ Complex Issues Resolution ♦ Cross-functional Collaboration
♦ Travel Management ♦ HR ♦ Sales
♦ Recruitment ♦ Conducting interviews ♦ Сoordinating the hiring process

Professional Experience

G5 Entertainment AB, Lithuania, Vilnius 2022-2023
Global Mobility Project Manager

Searched and collaborated with law firms for opening offices and hiring staff in new locations. Discussed and
advised on the process of obtaining residence permit and visa support. Aided in locating and purchasing flights,
hotels, and moving items to new locations. Consultations with the HR team and employees regarding all relocation
issues. Executed compensation packages in adherence to relocation and travel policies.

● Outperformed in launching projects, increasing number of relocated employees, relocation and travel
service quality improvement and enhancing circumstances surrounding employee migration.

● Changing and improvement of travel policy.

● Supported in registration of legal entities in Bulgaria, Czech Republic, Cyprus, Lithuania, Poland,
Kazakhstan, Armenia, and Georgia.

● Conducted several webinars and prepared presentations, checklists, and instructions for the relocation
process.

● Created and implemented relocation packages, procedures, guidelines, FAQs, and detailed instructions
along with planning of webinars and presentations.

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DMC Satguru Travel & Tours Service, Ukraine, Kyiv 2019 – 2022
2021-2022 - Key account specialist
Dedicated and results-driven professional with extensive experience in key account management, specialising in
fostering strong client relationships, negotiating contracts, and implementing innovative solutions. Proven track
record of driving sales growth and enhancing client satisfaction through strategic presentations and effective
management of client obligations.

● Successfully developed and delivered tailored presentations to key clients, resulting in increased sales
and client satisfaction.

● Negotiated favourable terms and conditions with corporate clients, leading to strengthened partnerships
and increased revenue.

● Implemented innovative software solutions for client booking processes, improving efficiency and
enhancing client experience.

● Monitored and ensured the fulfilment of company obligations to clients, resulting in improved client
retention rates.

2019 - 2021 - HR manager

Led the strategic development of the human resources department, overseeing all functions related to talent
acquisition, employee relations, and personnel management. Established partnerships with external training
providers and negotiated agreements to enhance employee development opportunities. Designed and delivered
presentations tailored to the specific needs of internal stakeholders. Assisted employees with resolving
visa-related issues and facilitated accommodation arrangements when required.

● Efficiently managed the recruitment process, including posting vacancies, conducting interviews,
assessing candidates, and making hiring decisions, resulting in improved hiring quality and reduced
time-to-fill vacancies.

● Developed and implemented a personnel management system, automating processes for tracking
working hours, leaves, and other personnel data, which increased the HR department's efficiency and
reduced the risk of errors.

● Actively participated in the onboarding and adaptation of new employees, providing orientation and
training to newcomers, which facilitated their quick adaptation and integration into the team.

● Organised and conducted successful training and development programs for employees, including
leadership, communication, and skill development training, which boosted motivation and productivity
among staff.

UVOTEAM, Ukraine, Kyiv 2017 – 2019
Global Mobility & Travel coordinator
Aided employees in arranging business trips, conferences, events and booking tickets and hotels. Communicated
with travel and transport companies, hotels, and real estate agencies. Carried out project budgets and planned
effective staff training for performance improvement.

● Resettled employees from the financial department to the Czech Republic and China.

● Formulated company's travel policy, as well as budget and relocation packages for employees.

● Provided visa support and organised corporate events abroad, as well as employees relocation to Europe,
Ukraine, and China.

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Tour Operator “Lyubosvit”, Ukraine, Kyiv 2016 – 2017
Sales specialist B2B
Managed sales across Croatia, Montenegro, Italy, Switzerland, Georgia, and Slovenia. Negotiated and signed
contracts with foreign partners, as well as with hotels in Ukraine and abroad. Prearranged promotional tours,
seminars, webinars, conferences, and events for groups in Ukraine and abroad. Played an integral role in
advertising campaigns and recruiting staff.

● Selected and deployed workplace CRM system for smooth running of operations.

● Boosted sales through retail chain participation.

● Co-ordinated with large network of travel agencies for business growth

“Imperial Style” Tour Operator, Switzerland, Geneva 2011 – 2016
Sales specialist B2B
Collaborated with individual and corporate clients for providing hotels, transfers, excursions, and MICE. Expanded
business by building new partnerships in Ukraine, Russia, Turkey, and other countries. Finalised contracts with
Swiss hotels and travel / tour operator companies in Russia, Ukraine, and Turkey.

● Delivered exceptional customer service to retain clients.

● Optimised sales by attracting new partners and retailers.

Additional Experience as Regional Manager, TUI, Ukraine | Sales specialist, «AXESS» , Ukraine, Kyiv

Education
Master's Degree| Kharkov Academy of public transportation (economy, accounting, and audit)

Professional Development
Public Speaking Training, Kyiv – 2019 | Personnel management Training, TUI, Moscow – 2010

Licence
Driving licence (category В)

Technical Proficiencies
Jira | Confluence | Google docs | PowerPoint | 1C | Samo Tour | Master Tour

Languages
Russian | English | Ukrainian – Fluent

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