Samuel

Контактная информация

Соискатель указал эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10691524

Опыт работы

Sales representative

с 03.2022 по 04.2024 (2 года 1 месяц)
United idea solutions, Remote (IT), Remote (IT)

Developed and executed sales strategies to achieve and exceed revenue targets, resulting in a 20% increase in sales within the first year.
Led a team of 10 sales representatives, providing mentorship, coaching, and performance feedback to drive individual and team performance.
Identified new business opportunities and fostered strategic partnerships with key clients, resulting in a 30% increase in client acquisition.
Implemented sales training programs to enhance the skills and knowledge of the sales team, resulting in improved productivity and sales effectiveness.
Collaborated with cross-functional teams including marketing, product development, and customer service to ensure alignment and support for sales initiatives.
Conducted market research and analysis to identify emerging trends and customer needs, informing product development and sales strategies.

Call center operator

с 04.2021 по 03.2022 (11 месяцев)
NY MEDICALS, Remote, Remote (Medicine, pharmacy)

Managed inbound and outbound calls for various campaigns, providing product information, resolving customer concerns, and processing orders.
Maintained a high level of professionalism and empathy in all customer interactions, ensuring positive experiences and customer satisfaction.
Followed call scripts and protocols to provide accurate information and adhere to company policies and procedures.
Met or exceeded call quality and performance metrics, including average handle time, first call resolution, and customer satisfaction scores.
Participated in ongoing training and development programs to enhance communication skills, product knowledge, and call handling techniques.

Customer support representative (Remote)

с 02.2019 по 05.2021 (2 года 3 месяца)
Bolt, 271, Strovolou Avenue, Flat 101, 2051, Cyprus, Remote, Remote (Transportation and logistics)

Provided exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Handled a high volume of inbound calls and emails, managing customer inquiries and requests in a timely and professional manner.
Maintained accurate records of customer interactions and transactions, documenting issues and escalating complex cases to the appropriate department.
Collaborated with cross-functional teams to coordinate responses to customer inquiries and resolve issues effectively.
Identified opportunities to improve customer service processes and procedures, contributing to the overall efficiency and effectiveness of the customer service department.

Sales manager

с 08.2018 по 10.2019 (1 год 2 месяца)
Boston real estate company, Boston, Remote (Real estate)

Managed a sales team of 8 members, overseeing their day-to-day activities and performance to meet and exceed sales targets.
Developed and implemented sales strategies to penetrate new markets and expand the company's customer base, resulting in a 25% increase in market share.
Cultivated strong relationships with key accounts and strategic partners, negotiating contracts and agreements to drive revenue growth.
Monitored sales metrics and KPIs, analyzing performance data to identify areas for improvement and implementing corrective actions as needed.
Conducted regular sales meetings and performance reviews to ensure alignment with organizational goals and objectives.
Collaborated with the marketing team to develop targeted marketing campaigns and promotional activities to support sales efforts.

Образование

Maurid Polytechnic

Public Administration, All Ukraine
Высшее, с 2010 по 2014 (4 года)

Знания и навыки

Знание языков

Английский — свободно