Anthony

ANTHONY IHRIVBOGBE [открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация»)

Lagos, Nigeria http://[открыть контакты](см. выше в блоке «контактная информация»)
SALES AND CUSTOMER SUPPORT y-ihrivbogbe

SUMMARY
Experienced sales representative and customer support specialist with a proven record of driving revenue for the company. Skilled in
building strong client relationships through effective communication and a consultative sales approach. Known for enthusiasm, resilience,
and a passion for delivering exceptional customer experiences.

WORK EXPERIENCE

Global Freight forwarding Coordinator & Sales Representative
US Inbound Inc Chicago, Illinois •Aug 2023 - March 2024
Identified and prospected new clients globally, expanding the company’s customer base by 25% and also achieved sales target and
goals
Provided excellent customer service and maintained strong relationships, ensuring a high level of customer satisfaction and repeat
business.
Organized import and export shipments for clients, coordinating logistics and documentation to ensure timely delivery and compliance
with regulations .
Prepared and delivered Persuasive sales presentations, proposals, and quotations to prospects, highlighting the company’s value
proposition and competitive advantages.
Worked with internal teams to ensure the smooth execution of customer requirements.
Utilized CRM tools to track and manage leads, maintaining a 95% accuracy rate in data entry.

Logistics Coordinator & Freight Broker
Cargo Alliance Inc Houston, Texas• April 2023- August 2023
Managed the logistics needs of customers, negotiating carrier rates, ensuring a 15% increase in profitability.
Coordinated with carriers, maintained accurate shipment updates, ensured adherence to client deadlines, and maintained effective
communication with customers and carriers.
Coordinated customer’s logistics needs using our third party logistics partners
Maintained strong working relationships with clients and internal teams.

Sales & Customer Support Representative
Rainier Transportation Vancouver, Washington• March 2022–April 2023
Cold called 50+ and cold emailed 30+ potential customers per day, providing pertinent information that resulted in a 20%
customer conversion rate.
Exceeded quarterly and annual sales targets by generating $60,000+ surpassing the $40,000 target through strategic prospecting,
effective negotiation, and exceptional customer service.
Assisted customers with their logistics needs, including Drayage, full truck load, last-mile deliveries, warehousing, and
transloading.
Maintained accurate shipment status updates and communicated effectively with customers and trucking companies.
Provided exceptional customer service, consistently exceeding customer satisfaction expectations.

EDUCATION
Bachelor of Science in Geology
Olabisi Onabanjo University • 2015-2019

SKILLS
Sales and Marketing Strategy Product Knowledge Negotiation and closing Prospecting and Lead Generation
Customer Support Communication and Active Listening Interpersonal Skills CRM Software
CERTIFICATIONS
Customer Service Written Comminication
Qlab University 2023 Qlab University 2023

Digital Marketing (Coding for Employment basic skills training)
McAnderson institute of Technology November-December 2020