Дарина

Bohdan Daryna

CONTACT WORK EXPERIENCE
Hegelmann Sp. z.o.o| October 2023-
April 2024
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Customer relationship management.
[открыть контакты](см. выше в блоке «контактная информация») Schedule business meetings with potential
clients.
Offer reliable feedback and post-sales assistance.
[открыть контакты](см. выше в блоке «контактная информация») Promote the company's services.
bohdan-9467b2203
Amazon | January 2022 - December
2022 (remote)
EDUCATION
Responding to customer inquiries by phone, e-
mail or chat.
V. N. Karazin Kharkiv National University Assisting customers with orders, product returns
Toursim and resolving billing issues.
2017/2021 Resolving customer complaints reliably and
satisfactorily.
V. N. Karazin Kharkiv National University Providing customers with accurate and useful
Tourism information.
2021/2022 Updating customer account information as
needed. Processing customer orders, returns and
exchanges. Maintaining a high level of product
SKILLS knowledge to assist customers in solving their
Extensive knowledge of DAT, Truck Stop, problems.
Timocom, Coupa, Transporeon. Follow-up with customers to ensure that their
questions are adequately resolved.
Negotiation, Multitasking, Time Managment,
Teamwork Management, Analytical Skills, Dream Motor Sp.z.o.o| September 2021 -
Problem Solving, Customer Service, March 2023
Customer Relationship Management (CRM). Providing day-to-day customer service and logistics
support.
Scheduling pick-ups and delivery appointments.
LANGUAGES Tracing shipments.
Negotiating contract and pricing agreements.
Ukranian - Native.
Russian - Intermediate
English - Intermediate. TII Group of companies | September 2021 -
December 2022
Monitor the freight market in the USA.
TRAVEL EXPERIENCE Searching for suitable transportation.
Scheduling pickups and setting delivery dates. Tracking
Ukraine (Lviv, Odessa, Kyiv, Dnipro, Chernivtsi, of shipments.
Zaporizhzhia, Kamianets-podilskyi, Khotyn, Handling documentation related to work with carriers.
Bilhorod-Dnistrovskyi, Yaremche). Providing information on expected delivery dates,
France (Paris). pricing and other charges.
Germany (Berlin). Arranging transit shipments.
Austria (Vienna). Looking for and developing long-term partnerships with
Chech Republic (Prague, Adrspach). carriers and customers.
Netherland (Amsterdam).
Poland (Warsaw, Wroclaw, Gdansk, Zakopane).