Artem

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Artem Nakhymchuk Нахимчук Артем Олександрович
Artem (Artie) Nakhymchuk
Odesa, UA

[открыть контакты](см. выше в блоке «контактная информация»)
PERSONAL STATEMENT Skilled in customer operations and team management, motivated
in enhancing owned complex theory knowledge of project
management and business analytics. Top qualities: proficiency
in analytic skills and data management, project management
(Scrum and Agile workflows), certain English (C1) knowledge,
experience of working in small international teams, confident
american market awareness.

Zendesk | Hubspot | Aloware | Jira | Confluence | Asana | Slack &
CORE COMPETENCIES Automations | Google Workspace | Google Sheet | Power BI | MS
Office | Asana | Scrum | Agile | Collaboration | Reporting |
Sales/Aftersales processes | Proofreading | Work process organization |
Crisis management | Project management | Onboarding | Mentoring |
Leadership | Data accuracy | Zoom | Google Meet | Microsoft Teams |

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WORK EXPERIENCE Associate Assistant of Chief Operation Officer (COO)
Hoop Wireless - American Telecom Provider
DEC 2023 - NOW
Core responsibilities:
● Inner mentorships;
● Analyzing CSAT sheets and monitoring Customer
Operations&Satisfaction;
● Complex managing of Hubspot and automations;
● Managing customer’s payment operations, Dispute
experting and close collaboration with Accounting dept.;
● Managing shipments and inventory lists;
● Managing small team (up to 6 members);
● Close collaboration with Top and Middle management.

QUALIFICATIONS Business Management
Odesa National University of Technology - Bachelor's
degree
SEP 2022 - NOW
Gained knowledge:
● Essential Business Operations;
● Finance management;
 ● Business projects nurturing.

Project Management Mentorship
Paid Mentorship program
DEC 2023 - FEB 2024
Gained knowledge:
● Project Discovery;
● Project Timeframes management;
● Team Management and Recruitment;
● User Stories complining;
● Periodical meetings structure (daily, demo etc.)

Business Analyst Online Course
GeniusSpace - Online
MAR 2024 - MAY 2024
Gained knowledge:
● Requirements Management;
● Project requirements elicitation;
● Requirements Development;
● Tools guides: Jira, Confluence.

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● Problem-Solving;
SOFT SKILLS
● Time Management;;
● Interpersonal Skills;
● Conflict Resolution;
● Teamwork;
● Coaching and Mentoring;
● Adaptability;
● Organizational Skills.