Тетяна

TETYANA TROFIMOVA
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343 Voltaire Blvd, Lancaster, PA 17603 / 26A Popova Street, Irpin, Kyiv region, Ukraine 08200
[открыть контакты](см. выше в блоке «контактная информация») / [открыть контакты](см. выше в блоке «контактная информация»)
EDUCATION

Widener University
May 2013 Bachelor of Science of Business Administration
• Business Management, Minors in Marketing and Accounting

EXPERIENCE

AmeriGas Propane

Implementation Project Coordinator, National Accounts October 2018 – August 2022

· Managing implementation process for projects with multiple and one-off locations for various National Accounts’
clients; managing project timelines and priorities
· Collaborating with internal and external teams to ensure successful and timely implementation; building
customer relationships and supporting issue resolution to meet unique customer needs and support their
retention/loyalty
· Assisting with creation of training materials, training, CRM testing and variety of additional projects

Medrisk Inc.

Assistant Supervisor, Client Implementation June 2018 – October 2018

· Managing and supporting various teams within the department - Team Leads, Customer, Clinical and QAP
groups
· Leading Advocacy team for HealthE Clients; facilitating the implementation, issue resolution and process
changes for the designated clients
· Developing training and Quality Assurance materials

Assistant Supervisor, Advocacy Program January 2017 – May 2018

· Managing and supporting various teams within the department
· Leading the team for the Specialty Client; facilitating the implementation and issue resolution within the
Advocacy; Working closely with Client Implementation and Account Management Teams
· Developing Quality Assurance materials; creating and adjusting the processes specific to the department in
order to meet the unique client needs; coordinating the Client Assignments for the department and estimating the
staffing requirements
· Conducting the training for the Specialty Client Team and coordinating the work to meet weekly department
goals
· Assisting with the decision making and supporting the senior leadership team to communicate and implement
the change
Team Lead, Advocacy Program March 2016 – January 2017

· Supporting the department during the hiring process by interviewing the candidates and assisting with a training
· Preparing and delivering monthly quality assurance audits and performance reviews
· Providing team members with coaching/mentoring/continuing education and facilitating their growth
· Monitoring client specific requests from sales and supporting new client implementation
· Assisting in team building and monitoring team's daily performance
· Providing innovative solutions in order to meet department needs and improve internal processes
· Leading independent projects and communicating issues to management or appropriate department

Customer Advocate August 2014 – March 2016

· Special handling cases for the dedicated Clients, requiring attention to detail and high level of accuracy
· Assisting in with the Customer Advocate Support Inbox and helping to identify trends in issues or questions
· Researching individual adjuster or nurse case manager issues and provide findings and resolution to the
customer and Regional Sales Manager
· Case management throughout the patient's progress, while utilizing specific workflows to meet clients' unique
needs
· Proactive Communication with the providers and referring customers on a case related details and documents to
ensure the high quality of customer service
· Timely managed personal report with the caseload of 450-500 cases
· Working closely with the Clinical Advocates to manage Utilization
· Specialty client handling; leading the communication with the client's representative to identify any outstanding
issues and providing possible resolution

Cipriani & Werner

Legal Transcriptionist July 2014 – August 2014

· Converting voice recordings to legal reports and client documentation

Freelancer

Translation Services November 2013 – Present TETYANA TROFIMOVA
· Language services during Meetings and Conferences
· Translation and Editing of text to accurately reflect language

SKILLS

• Leadership • Reliability and Adaptability to change
• Project Management and Implementation • Problem-solving Skills
• Client and Relationship Focus • Planning, Organizational and
• SAP Business Suite Certification Management Skills
• MS Office Programs, MS Project, MedManager, • Self-development, Willingness to Learn
Salesforce, SAP, CRM, Ariba, Confluence, Jira