Сайт поиска работы №1 в Украине
- Файл
Mazeedat
Customer support representative, Data entry, Virtual assistant
- Рассматривает должности:
- Customer support representative, Data entry, Virtual assistant, Customer service representative, Sales representative, Менеджер з підтримки клієнтів
- Возраст:
- 24 года
- Город проживания:
- Другие страны
- Готов работать:
- Удаленно
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10732144/
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BALOGUN MAZEEDAT
[открыть контакты ](см. выше в блоке «контактная информация») | [открыть контакты ](см. выше в блоке «контактная информация»)
|LinkedIn:mazeedat-balogun
PROFESSIONAL SUMMARY
I’m a results-oriented Customer Support Specialist with 3+ years of experience enhancing customer satisfaction, resolving
escalations, and improving retention for global brands across tech, e-commerce, immigration, and logistics. I have a proven
success in recovering over $20,000 monthly in overdue accounts, achieving 96% CSAT scores, and reducing recurring
complaints by 10%. I’m recognized for driving operational excellence, empathy, problem-solving, and proficient in CRM
tools and Microsoft Office Suite.
EDUCATION
University of Lagos– Lagos, Nigeria September 2017 – June 2023
BA, History and strategic studies
WORK EXPERIENCE
Customer Support & Collections Agent - Zoomo (March 2024 - January 2025)
● Recovered $20,000+ monthly in overdue payments through account follow-ups and dispute resolution.
● Handled 50+ daily support request via email and phone, resolving inquiries related to billing, service cancellations and account
access.
● Scheduled service appointments and supported operations, improving booking efficiency by 15%.
Client Support Associate - UK Immigration & Visa Consultants (September 2023 - January 2024)
● Provided hands-on support during visa processes, reducing documentation errors by 25%.
● Boosted client retention by 20% with daily follow-ups and proactive communication.
● Logged all client interactions in Salesforce and resolved queries within SLA.
Customer Liaison - Multi-choice Nigeria (June 2022 - November 2022)
● Delivered omnichannel support to 80+ customers daily, achieving a 96% CSAT score.
● Reduced recurring issues by 10% through team collaboration and root cause analysis.
Customer Support Agent - Dust-detail Nigeria (February 2022 - June 2022)
● Scheduled and coordinated 20+ appointments daily, managing cancellations and reschedules.
● Acted as liaison between customers and service teams, improving response time by 25%.
Customer Support Agent - Jumia Nigeria (September 2021 - December 2021)
● Resolved logistics and refund issues during peak season, processing 100+ inquiries per shift.
● Ensured timely resolutions in compliance with company policy.
Customer Support Agent - Dhatway Logistics Nigeria (April 2020 - August 2021)
● Addressed logistics-related concerns, achieving 90% resolution within 24 hours.
● Collaborated with drivers to ensure timely order deliveries.
● Assisted customers with order placement and payment via phone and chat.
VOLUNTEER EXPERIENCE
Mentor & Workshop Facilitator – Christopher Kolade Foundation (July 2022 – Present)
● Facilitated leadership and empowerment workshops for over 100 young girls.
● Developed training resources focused on education, leadership, and confidence-building.
SKILLS
● Customer Support Tools: Zendesk, Gorgias, Salesforce, Intercom, Freshdesk
● Productivity Tools: Microsoft Excel, Word, Outlook
● Core Skills: Conflict Resolution, Escalation Management, Order Processing, Payment Recovery, Team Collaboration
INTERESTS
Women Empowerment
LANGUAGES
English – Fluent (Written & Spoken)
[
|LinkedIn:mazeedat-balogun
PROFESSIONAL SUMMARY
I’m a results-oriented Customer Support Specialist with 3+ years of experience enhancing customer satisfaction, resolving
escalations, and improving retention for global brands across tech, e-commerce, immigration, and logistics. I have a proven
success in recovering over $20,000 monthly in overdue accounts, achieving 96% CSAT scores, and reducing recurring
complaints by 10%. I’m recognized for driving operational excellence, empathy, problem-solving, and proficient in CRM
tools and Microsoft Office Suite.
EDUCATION
University of Lagos– Lagos, Nigeria September 2017 – June 2023
BA, History and strategic studies
WORK EXPERIENCE
Customer Support & Collections Agent - Zoomo (March 2024 - January 2025)
● Recovered $20,000+ monthly in overdue payments through account follow-ups and dispute resolution.
● Handled 50+ daily support request via email and phone, resolving inquiries related to billing, service cancellations and account
access.
● Scheduled service appointments and supported operations, improving booking efficiency by 15%.
Client Support Associate - UK Immigration & Visa Consultants (September 2023 - January 2024)
● Provided hands-on support during visa processes, reducing documentation errors by 25%.
● Boosted client retention by 20% with daily follow-ups and proactive communication.
● Logged all client interactions in Salesforce and resolved queries within SLA.
Customer Liaison - Multi-choice Nigeria (June 2022 - November 2022)
● Delivered omnichannel support to 80+ customers daily, achieving a 96% CSAT score.
● Reduced recurring issues by 10% through team collaboration and root cause analysis.
Customer Support Agent - Dust-detail Nigeria (February 2022 - June 2022)
● Scheduled and coordinated 20+ appointments daily, managing cancellations and reschedules.
● Acted as liaison between customers and service teams, improving response time by 25%.
Customer Support Agent - Jumia Nigeria (September 2021 - December 2021)
● Resolved logistics and refund issues during peak season, processing 100+ inquiries per shift.
● Ensured timely resolutions in compliance with company policy.
Customer Support Agent - Dhatway Logistics Nigeria (April 2020 - August 2021)
● Addressed logistics-related concerns, achieving 90% resolution within 24 hours.
● Collaborated with drivers to ensure timely order deliveries.
● Assisted customers with order placement and payment via phone and chat.
VOLUNTEER EXPERIENCE
Mentor & Workshop Facilitator – Christopher Kolade Foundation (July 2022 – Present)
● Facilitated leadership and empowerment workshops for over 100 young girls.
● Developed training resources focused on education, leadership, and confidence-building.
SKILLS
● Customer Support Tools: Zendesk, Gorgias, Salesforce, Intercom, Freshdesk
● Productivity Tools: Microsoft Excel, Word, Outlook
● Core Skills: Conflict Resolution, Escalation Management, Order Processing, Payment Recovery, Team Collaboration
INTERESTS
Women Empowerment
LANGUAGES
English – Fluent (Written & Spoken)
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Резюме кандидата размещено по адресу: https://www.work.ua/resumes/10732144/