Анастасія

ANASTASIA MOCHAR
Project manager, team lead, department director/manager, risk analyst

[открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация») | Lviv

Date Of Birth: 17.11.1999

PROFILE

Currently, I hold the position of Team Lead Assistant to Risk & Compliance Director. My responsibilities include leading the team, team

building, improving the quality of work and analyzing it. I also analyze payment systems, online transactions, communication with

customers, provide technical support and advice, set up communication between the vendor and the customer.

Professional Skills
Data analysis;
Administrative;
E-Commerce;
Risk Analyst;
Software as a Service (SaaS);
Vendor Audit;
International Trade;
Tech support;
Project management;
Risk Managment;
Compliance;
Compliance Monitoring;
Electronic Payments;
Financial Services.

Personal Skills
Proficient empathetic communicator;
Strong work ethic and determination to succeed;
Positive & proactive attitude in decision making;
Fast learner, attention to detail;
Sustainable to stress and working under tough deadlines;
Able to efficiently deal with conflict-alert situationsю

EXPERIENCE
Team Lead Assistant to Risk & Compliance Director, PayPro Global, Lviv

Apr 2022

Helping to manage company's risk management and compliance framework;
Overseeing tasks related to company's operations and supervision of the team's work;
Monitoring company's vendor portfolio.

I work using such tools as CRM, Excel, Hubspot, RingCentral, Anydesk, VAT validation, Ethoca, Whois, Spy Dialer, Outlook and various social
networks for communication.

Risk Department Team Lead, PayPro Global, Lviv

Oct 2021 - Apr 2022

Implementing and maintaining effective risk management strategies to mitigate potential fraudulent activity;
Ensuring an adequate balance between risk management practices and customer experience;
Verifying customer accounts alongside ongoing transactions flow to detect fraudulent patterns;
Analyzing risk data and reporting to higher management in order to prevent fraud;
Cooperation with all the company’s departments and its partners/suppliers in order to solve current clients’ questions;
Supervision of new employees and their communication with customers (via multiple communication channels);
Newcomers training.

Risk Analyst, PayPro Global, Lviv

Jun 2021 - Oct 2021

Working with customer data to reveal, mark and report potentially fraudulent behavior;
Solving customers’ queries (via ticket systems, e-mail, live chat, and phone);
Handling different types of correspondence & calls;
Reports preparation.

Sales Manager, PNG studio, Lviv

Sep 2020 - May 2021

Providing complete customer management;
Dentified their needs and goals;
Fulfilled their orders from the first to the last touch point;
searched for partners, materials to work with;
dealt with feedback and customer objections.

Worked using such tools as CRM, Excel, Gmail, Coral Draw, Canva, various editing software for pictures, logo designs, etc. And also social

networks for communication such as telegram, whatsapp, messanger, viber, ect.

Sales Manager, SwissMarket, Lviv

Jun 2020 - Sep 2020

Sold the services of the company;
Namely the provision of a full service in the foreign exchange;
Stock and commodity trading.

Worked using such tools as CRM., Gmail, Outlook.

Administrator, Park Plus hostel, Lviv

Jan 2020 - Jun 2020

I did all the administrative work related to checking in, checking out and advising guests of the hostel or apartment.

Worked using such tools as CRM, Excel.

Sales Manager, supervisor, M.D. Solutions, Lviv

Aug 2019 - Dec 2019
Started as a cold caller, then moved to sales, offering a full service in Forex, Crypto and Commodities trading. Later took the position of

Director, managed the cold calling and sales team, set up the internal call system, speed and number of countries covered. Also streamlined

the team's internal processes. was also responsible for the documentation related to the Lviv office

Teacher, English & Music, School "Perlyna", Lviv

Sep 2018 - Dec 2018

EDUCATION
Bachelor, Music Academy of M.Lysenka, Lviv

Sep 2017 - Feb 2021

YWAM DTS (disciple training school) of Arts in Amsterdam , Amsterdam, Netherlands

Jan 2019 - Jun 2019

LANGUAGES

english C1, german A1, hindi A1, ukranian native.