Сервис поиска работы №1 в Украине
Личные данные скрыты
Этот соискатель решил скрыть свои личные данные и контакты. Вы можете связаться с ним со страницы https://www.work.ua/resumes/10797252/
Customer support representative
- Город проживания:
- Львов
- Готов работать:
- Удаленно
Контактная информация
Фамилия, контакты и фото доступны только для зарегистрированных работодателей. Чтобы получить доступ к личным данным кандидатов, войдите как работодатель или зарегистрируйтесь.
Загруженный файл
Версия для быстрого
просмотра
Это резюме размещено в виде файла. Эта версия для быстрого просмотра может быть хуже, чем оригинал резюме.
Anna Lazovska
Remote Customer Support Specialist with 1 year of experience supporting customers across USA, EU and
Canada via email and phone. Experienced in high-volume ticket environments, SLA compliance, issue
resolution, and OTRS ticketing system. Strong remote work discipline and customer-focused approach.
CONTACT Email:[открыть контакты ](см. выше в блоке «контактная информация»)
Telegram: @luvv1e
PROFESSIONAL Customer Support Service Operator (February 2025 - January 2026)
EXPERIENCE
SkyCall
Provided remote customer support via email and phone to international customers.
Managed high-volume ticket queues using OTRS ticketing system.
Maintained SLA compliance and response time standards.
Resolved shipping, customs, and payment-related issues.
Processed refunds, reshipments, cancellations, and substitutions.
Escalated complex cases to Technical and Financial departments.
Maintained detailed ticket documentation.
Monitored USPS and international tracking systems.
Freelance Writer (August 2023 - March 2024)
4writers.net
Communicated with international clients in English.
Managed multiple deadlines in a remote setting.
Delivered content following APA and MLA standards.
Maintained consistent client satisfaction.
V. N. KARAZIN KHARKIV NATIONAL UNIVERSITY
EDUCATION
Bachelor's Degree in English and German Philology (completed 2026)
Faculty of Foreign Languages
OTRS (Ticketing System) Email Communication Platforms
SKILLS
Ticket Management Order & Shipping Tracking Systems
Microsoft Word (Advanced Writing) Basic Reporting Tools
Google Docs Multitasking skills & Problem-solving
English (B2)
LANGUAGES
German (A2)
Ukrainian (Native)
Russian (Native)
Remote Customer Support Specialist with 1 year of experience supporting customers across USA, EU and
Canada via email and phone. Experienced in high-volume ticket environments, SLA compliance, issue
resolution, and OTRS ticketing system. Strong remote work discipline and customer-focused approach.
CONTACT Email:[
Telegram: @luvv1e
PROFESSIONAL Customer Support Service Operator (February 2025 - January 2026)
EXPERIENCE
SkyCall
Provided remote customer support via email and phone to international customers.
Managed high-volume ticket queues using OTRS ticketing system.
Maintained SLA compliance and response time standards.
Resolved shipping, customs, and payment-related issues.
Processed refunds, reshipments, cancellations, and substitutions.
Escalated complex cases to Technical and Financial departments.
Maintained detailed ticket documentation.
Monitored USPS and international tracking systems.
Freelance Writer (August 2023 - March 2024)
4writers.net
Communicated with international clients in English.
Managed multiple deadlines in a remote setting.
Delivered content following APA and MLA standards.
Maintained consistent client satisfaction.
V. N. KARAZIN KHARKIV NATIONAL UNIVERSITY
EDUCATION
Bachelor's Degree in English and German Philology (completed 2026)
Faculty of Foreign Languages
OTRS (Ticketing System) Email Communication Platforms
SKILLS
Ticket Management Order & Shipping Tracking Systems
Microsoft Word (Advanced Writing) Basic Reporting Tools
Google Docs Multitasking skills & Problem-solving
English (B2)
LANGUAGES
German (A2)
Ukrainian (Native)
Russian (Native)
Похожие кандидаты
-
Customer support representative
30000 грн, Удаленно, Житомир -
Customer support representative
Удаленно -
Customer support representative
40000 грн, Удаленно -
Customer Support
17000 грн, Удаленно -
Customer support specialist
Удаленно -
Customer support representative
Удаленно, Днепр , еще 2 города
Сравните свои требования и зарплату с вакансиями других компаний:
Резюме кандидата размещено по адресу: https://www.work.ua/resumes/10797252/