Личные данные скрыты

Tetiana Hlizhenko
Work only remotely
Zaporizhzhia 69000
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With over 8 years of experience in the car shipping industry, I bring a strong background in both sales
management and customer support. In addition, I’ve spent the past years working as a Sales Manager
in the cleaning industry, successfully serving Canadian clients and adapting quickly to a new market.
As a Sales Manager, I’ve built and maintained lasting client relationships, consistently delivered high-
quality service, and developed creative solutions tailored to customer needs. I take pride in always
meeting — and often exceeding — my sales targets, which has helped me become one of the top-
performing sales managers in every team I’ve been part of.
My combined expertise in sales and customer service has sharpened my organizational skills, enhanced
my problem-solving abilities, and reinforced a results-driven approach. I'm deeply committed to
professional growth and continuously seek opportunities to improve my skills and stay ahead in a
competitive environment.
Passionate about excellence and delivering real results, I look forward to bringing my experience and
drive to your team.

Work Experience

Sales Manager
Nick's Window Cleaning-Toronto, ON
August 2024 to December 2025

• Responded promptly to inbound leads and converted them into paying customers
• Prepared and delivered quotes for window cleaning, gutter cleaning, maid service, upholstery cleaning,
pressure washing, and holiday lights installation
• Maintained and nurtured relationships with existing clients to encourage repeat business
• Tracked sales activity and performance metrics using CRM tools
• Collaborated with the operations team to ensure timely and high-quality service delivery
• Conducted post-service follow-ups to ensure customer satisfaction and generate referrals or reviews
• Monitored market trends and competitor activity to refine and adjust sales strategies

Sales Manager
GetCarrier Auto Trans-Dover, DE
August 2019 to July 2024

• Provided personalized customer support and consulting services to key clients, including dealerships,
businesses, and individual customers.
• Built and maintained strong client relationships to drive satisfaction and loyalty.
• Educated clients on products and services, ensuring a clear understanding and effective usage.
• Conducted competitive analysis and market research to stay informed on industry trends, competitor
activities, and customer preferences.
• Collaborated with cross-functional departments to ensure smooth service delivery, resolve operational
issues, and meet client expectations.
• Negotiated prices, sales terms, and service agreements to secure profitable deals.
• Ensured compliance with company policies, including privacy, security, and ethical standards in all
sales and client interactions.
• Continuously evaluated and improved sales strategies and processes to enhance efficiency,
effectiveness, and overall performance.

Sales Manager
MoveWheels-Green Cove Springs, FL
October 2017 to August 2019

• Provided personalized customer support and consulting services to key clients, including dealerships,
businesses, and individual customers.
• Built and maintained strong client relationships to drive satisfaction and loyalty.
• Educated clients on products and services, ensuring a clear understanding and effective usage.
• Conducted competitive analysis and market research to stay informed on industry trends, competitor
activities, and customer preferences.
• Collaborated with cross-functional departments to ensure smooth service delivery, resolve operational
issues, and meet client expectations.
• Negotiated prices, sales terms, and service agreements to secure profitable deals.
• Ensured compliance with company policies, including privacy, security, and ethical standards in all
sales and client interactions.
• Continuously evaluated and improved sales strategies and processes to enhance efficiency,
effectiveness, and overall performance.

Customer Support Representative
MoveWheels-Green Cove Springs, FL
September 2016 to September 2017

• Communicated with customers via phone, email, and text to address inquiries, provide information,
and resolve issues
• Troubleshot and resolved customer complaints, concerns, and technical issues efficiently and
professionally
• Educated customers on products to ensure proper use and satisfaction
• Assisted customers with placing orders, tracking shipments, processing returns, and managing account
information
• Escalated unresolved issues to the appropriate departments or management for further investigation
and resolution
• Recorded detailed notes of customer interactions, transactions, inquiries, and complaints using CRM
software
• Followed up with customers to ensure satisfactory resolution and collected feedback on their experience
• Collaborated with departments such as sales, dispatch, and accounting to meet customer needs and
improve satisfaction
• Adhered to company policies and procedures, including privacy and security standards, when handling
customer data and transactions

Education

English & German Translation (Bachelor's degree)
Zaporizhzhia National University-Zaporizhia
September 2015 to July 2019

Secondary School Education
Collegium Elint-Zaporizhia
September 2004 to June 2015
Skills
• Microsoft Windows
• Business Development
• Presentation Skills
• Troubleshooting
• English
• Pricing
• Sales Management
• CRM Software
• Negotiation
• French
• German

Languages

• German - Intermediate
• English - Expert
• French - Beginner