Andrii

Andrii Lepak
16 May 1992, Ukraine

Kniahyni Olhy St., Lviv, Ukraine Motivation and learning for successful
career growth with achieving self-
[открыть контакты](см. выше в блоке «контактная информация») development goals, education, job
[открыть контакты](см. выше в блоке «контактная информация») search, happiness, and business for
leadership.
[открыть контакты](см. выше в блоке «контактная информация»)

Work Experience Education

Grand Hotel Lviv Casino & SPA
Institute of Business and Innovative
Cluster Sales Manager at Grand Hotel Lviv and City Inn Lviv
Technologies of the Lviv Polytechnic National
October 2021 - Present (1 year 4 months)
Sales Manager University
September 2019 - October 2021 (2 years 2 months) Qualification of Specialist in marketing

Looking for new accounts. “Cold calls”. Appointments setting
up. Negotiations. Contracting process.
Maintaining existing business clientele relationships. Languages Skills
Coordination of room division and events sales process;
dealing with inquiries; booking of room allocation and
conventions; providing information and availability of facilities; Ukraine - native
conducting site visits of the hotel and banquet rooms. English - intermediate
Contracting process with corporate accounts and travel
agents, including international ones.
Handling VIP visits & group requests from inception to PC Skills
completion, including booking groups, managing group
blocks in Fidelio and Opera PMS, dealing with rooming lists,
preparing group instruction sheets and follow-ups. MS Office
Investigating and solving service problems and complaints. Epitome PMS
Development of contracting policy for corporate accounts and Fidelio
travel agents.
Opera Cloud
Presenting the hotel during different meetings.
Bitrix 24 CRM
Reservations Manager
January 2019 - August 2019 (8 months)

Personal Skills
Looking for new accounts. “Cold calls”. Appointments setting
up. Negotiations. Contracting process.
Maintaining existing business clientele relationships. Active, dynamic, energetic, goal & detail-
Coordination of room division and events sales process; oriented, accurate, sociable, honest.
dealing with inquiries; booking of room allocation and Strong customer service orientation
conventions; providing information and availability of facilities;
Able to handle a fast-paced environment.
conducting site visits of the hotel and banquet rooms.
Contracting process with corporate accounts and travel
agents, including international ones.
Investigating and solving service problems and complaints.
Development of contracting policy for corporate accounts and
travel agents.
Presenting the hotel during different meetings.
Front Office Supervisor
May 2018 - December 2018 (8 months)

Communication with guests.
Dealing with special wishes and suggestions, and guest
complaints.
Maintaining a database of clients, VIP clients, and their wishes.
Check-in & check-out guests/group arrivals
Booking of room allocation
Providing guests with all information about the hotel and
services.
Collecting payment for services
Coordination of the work of reception and accommodation
services.
Organization of excursions around the hotel.

Solidol Barbershop
Administrator
January 2018 - November 2018 (11 months)

Support and providing of general information about all
services
Optimization of the work process
Pick up phone calls
Making an appointment for services
Collecting payment for services
Supervision of barbers
Create a friendly and supportive atmosphere

Rixos Prykarpattya
Front Office Receptionist
June 2013 - October 2016 (3 years 5 months)

Check-in & checkout guests.
Pick up phone calls
Providing guests with all information about the hotel and
services.
Financial discipline.
Collecting payment for accommodation and additional
services.
Dealing with special wishes, suggestions, and complaints.
Organizing transport services for guests, theaters, excursions,
etc.
Booking of room allocation.

Trainings
Team building - Roman Hryso
Successful negotiation - Maksym Tkachenko
Socionics - Pavlo Kaniuha
Increasing sales with using service - Viktoriia Bunyk
School of event managment (eventology) - Denys Rynskii