Ангел

Ángel Rufo Fernández

Work Experience

IT Manager
Escuela Universitaria TAI (Apr.2024 – present)

• Leader of IT Infrastructure and manager of systems integration Spain with the global agreement into the company.
•
• - Helpdesk task as team coordinator.
• - Project Manager: Responsible of the CRM migration, internal digital transformation, implementation of Azure with Google Workspace.
• - Administration Networks.
• - Management of departmental budgets for IT, IT budget management, renting, IT equipment park management, inventories.
• - Technical Systems (Spain): Local infrastructure manager and perimeter security also HelpDesk functions.
• - Purchasing management, HW/Soft licensing management.
• - Inventory control, departmental procedures, change management and technical changes management (HyperV, networking, SQL Cluster and management and maintenance of backups, Server hardware, (chassis & CPD).
• - Helpdesk team coordinator: Ticketing control, task assignment, schedule/vacations control, group management.

Team Leader IT
Airbus Military Defence and Space SD (Jan.2023 – Aprl.2024)

• ITSM Remedy/ServiceNow incident management. internal escalations
to other levels, compliance with SLA's and SLT's Management of the
AIRBUS Service Desk IT department.
• IT staff management.
• Service desk service control.
• IT Management for Onboarding/Offboarding Analyst IT L1/L2.
• SAP, issues management, role administration and user accounts.
• Project management, IT budget management, renting, IT equipment
• park management, inventories.
• Service desk reporting for SLA compliance.
• Management of communications and negotiations with suppliers
• External for all types of IT equipment of the company.

Local Service Manager IT Spain & Portugal
Carl Zeiss Vision (May.2021 – Oct.2022)

• ITSM incident management. internal escalations to other levels, compliance with SLA's and SLT's.
• Management of User Support and resolution of all types of incidents regarding Systems, Communications, Software and Hardware of both countries.
• Windows platforms, MDM Airwatch, Office 365, Teams, Intune, MFA authenticator.
• IT Management for Onboarding/Offboarding Users.
• SAP, issues management, role administration and user accounts.
• Project management, IT budget management, renting, IT equipment park management, inventories.
• Configuration and repair of laptops, desktops, tablets, smartphones (iOS/Android) and accessories.
• Management of communications and negotiations with suppliers external for all types of IT equipment of the company.
• Platforming and updating to the latest versions of all company computing devices.
• Review of Infrastructure Data Centers and Rooms Servers.
• Warehouse management and inventory and asset control.

IT Help Desk Spain&Portugal
Sermicro (Dec.2019-Mar.2021)
Customer AXA Seguros & Altadis

• Incidents management with ‘ServiceNow’, internal scaling, documentation in English, compliance with SLAs and SLTs.
• First and second level technical and specialized support (in situ, telephone and remote support) and resolution of incidents in: communications, systems, hardware and software.
• Windows 10, Office 365, Teams, Intune and MFA authenticator Migrations.
• Users management with MS Exchange Outlook console.
• SAP, role-based and user accounts management.
• Active Directory, SCCM management and Systems administration.
• Configuration and reparation of lap- and desktops, handheld devices (iOS/Android) and accessories.
• Mobile devices management with external suppliers.
• Install/upgrade to the latest version for all the IT devices of the company.
• Reviewing of the Data Centers Infraestructure and Servers Room.
• Inventory and assets management.

Network Technician and Order Management
Findforyou (Oct.2016-Jul.2017)

Chief Operating Officer
Techn. Systems (Jan.2016-Sept.2016)
Provision of IT and Support services to individuals and companies.
Inventory control and stock-checking.
Management and negotiation with suppliers.

Head of Lab
Reciclago (Jul. 2013-Jan.2016)
Inventory and stock management. Dealing with suppliers.
Reparation and recovery of handheld devices GSM/LTE.

Information-Systems Technician
ATC Sistemas (Aug.2012-May.2013)
Active Directory Management (user authorizations/cancellations and access permits/restrictions).
Management of System recovery and restoration policies.
Support, reparation and recovery of handheld devices (iOS/Android)
Inventory control and stock-checking.

Railway worker
Azvi (Jun.2009-Nov.2011 y Aug.2017-Jan.2019)

System Administrator
Grupo DICO (2006-Apr.2009)
Administration, management and technical support to the Group Delegation. Type-approval, test, reparation and mobile and IP Cisco support.

Help Desk / Database Administrator
PRG Schultz (2004-2006)
Support and customer’s network data collation and processing.

System Administrator
Bilbomática (Feb.2003-Dec. 2003)
Network and Server management (internal and Public Administrations)

System Administrator
INFOPRODUCTS SL (Nov.1997 - Dec. 2002)
Migration from OS/2 to Windows 2000 Advanced Clustered Server of Delegaciones Agencia Tributaria.

AVIS (Aug. - Oct. 2002)
Server protection, access restructuring to Internet Frame Relay. Definition of the installation and configuration procedures.
Help Desk and equipment homologation of devices that should be migrated.

FILMAYER INTERNATIONAL (Mar.- May 2002)
Security Help Desk.

CREA ANIMA2 (Feb. 2001 -Jan.2002)
Network and Server security management.

MADIAR S.L. Gestoría (1997-2000)
Network and Server security management.

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• Formation

2000 • Centro Estudios Superiores AFUERA
Network and Communications Administrator

1993-1995 • MADIAR S.L.
Administrative Assistant

• Languages

Native language

Intermediate

Basic