Анна

Anna Khromova
Location Coordinator / Project Manager / Project Coordinator

ABOUT ME
Experienced project and operations coordinator with a strong background in humanitarian
and emergency response programs. Skilled in facility and resource management, logistics,
team coordination, and stakeholder engagement. Adept at planning, scheduling, and
PERSONAL DETAILS reporting with high attention to detail and efficiency. Able to work under pressure,
independently, and collaboratively.
Date of birth Goal: To contribute to organizational growth and operational excellence by optimizing
22-05-1987 processes, coordinating teams effectively, and maintaining a safe and supportive work
environment.
Place of birth
Kyiv WORK EXPERIENCE
Nationality Peace Winds Japan / Japan Platform
Ukrainian Project Manager Assistant | “Medical and Protective Support for Crisis-Affected Areas in
Northern Ukraine”
Email Oct 2023 – Dec 2024
[открыть контакты](см. выше в блоке «контактная информация») Planned and coordinated field operations of 4 mobile medical teams, delivering medical and
psychosocial services to 3,093 beneficiaries in Chernihiv region, including 119 survivors of
Linkedin profile conflict-related trauma (CRSV).
anna-khromova-4374b4248 Coordinated monitoring and evaluation through surveys and field observations, preparing
analytical reports that improved project quality and impact.
Language
English (B2) NGO AFF / UN Women – WPHF
Ukrainian (native) Project Manager Assistant | “Assisto – Psychosocial Support for Women and Children
Italian (B1) Survivors of Sexual Violence and Torture”
Jul 2023 – Oct 2023
Additional information Supported coordination of 5 mobile teams (18 psychologists, 5 case managers) across 6
Driver licence (B ) regions of Ukraine, providing psychosocial, medical, and financial assistance.
Contributed to aid delivery for 60 survivors and 113 families, ensuring accurate reporting,
HARD SKILLS logistics support, and compliance with protection standards.
TBO Holidays (Travel Boutique Online)
Microsoft Office Suite Advanced Excel Senior Operations Specialist / Customer Support
(data analysis, reporting, budget Jan 2021 – Jun 2023
tracking), Word, PowerPoint, Outlook Managed 70+ client cases weekly with 98% accuracy. Oversaw internal workflows, monitored
service levels, and ensured customer satisfaction. Communicated daily with international
Project Coordination Tools Trello,Jira , partners and travel agencies to resolve operational issues. Resolved real-time on-spot client
MS Project, Google Workspace, situations (check-ins, payments, and urgent requests) under tight deadlines, handling
approximately 10 such cases per day.
Communication Tools MS Teams,
Zoom, Outlook, Google Meet Political Party “Za Maybutne”
Head of Election Headquarters
Booking & Facility Management Sep – Oct 2020
Systems Booking.com Partner,Multyply Supervised election operations and coordinated 100+ sta ffand volunteers across multiple
internal booking platforms, hotel & districts. Organized logistics, training, and election-day monitoring activities.
transport coordination tools Aviation Operations & Passenger Services Experience
Jun 2006 – Jun 2020 | Boryspil International Airport, Ukraine
Additional Tools SharePoint, Google Extensive experience in airline and ground operations across major international carriers —
Drive, ERP basics, data entry and including KLM Royal Dutch Airlines, Ukraine International Airlines, Aerosvit, and Swissport
reporting templates Ukraine.
Proven track record in passenger coordination, flight operations, and airport service
SOFT SKILLS management.
Coordinated daily flight operations and handled over 200+ passenger cases related to
Operational Coordination disruptions, rerouting, and special service needs.
Crisis Management Supervised check-in, ticketing, and boarding for domestic and international flights,
Cross-Cultural Communication ensuring smooth and efficient service for up to 300 passengers per shift.
Problem Solving & Initiative Collaborated closely with ground handling teams, crew scheduling, and airport authorities
Empathy & Professionalism to maintain operational continuity and safety compliance.
Managed baggage tracing and irregularity cases for over 20 international airlines, ensuring
COURSES timely resolution and customer satisfaction.
Oversaw incident reporting, flight documentation, and ensured adherence to airline safety
and quality standards.
Gender-Based Violence: Identification,
Prevention, and Response ( PWJ) , 2023
EDUCATION
Project Management Basics: Project
Master’s Degree in Organization and Management of Air Transport
Initiation and Planning, National Aviation University, Kyiv | 2014–2016
(Prometheus),2025
Master’s Degree in Software of Automated Systems
SMS – System for Managing Situations State University of Informatics and Artificial Intelligence, Donetsk | 2008–2009
(Prometheus ), 2025
Bachelor’s Degree in Software of Automated Systems
Getting Started with ChatGPT, State University of Informatics and Artificial Intelligence, Donetsk | 2006–2008
(Prometheus), 2025 Associate Degree in Software of Automated Systems with Honors
College of Information Systems and Technologies,
HOBBIES Kyiv National Economic University , Kyiv | 2002–2006

Embroidering
Painting
Motorbike riding and traveling