Olha

OLHA

MELNYK

D ATE OF BIRTH:21.09.1989

Phone: [открыть контакты](см. выше в блоке «контактная информация»)

Email: olya [открыть контакты](см. выше в блоке «контактная информация»)

Overview

Dedicated and results-oriented professional with a diverse background in both
Personal Assistant and Food & Beverage management. Experienced in thriving within
fast paced environments and adept at handling daily challenges while embracing
continuous learning. Known for a collaborative spirit, friendly demeanor, and
exceptional responsiveness, I excel in roles that demand both meticulous organization
and strong interpersonal skills.
In F&B management, I have a proven track record of delivering personalized service,
enhancing customer experiences, and leading teams effectively. My skills in
communication, problem-solving, and time management contribute to high standards
of service and operational excellence.
As a PA, I bring the same level of commitment to supporting executive functions,
organizing tasks efficiently, and managing schedules with precision. My ability to
anticipate needs, coupled with strong organizational and analytical skills, ensures
seamless operations and support.
I am eager to leverage my experience and skills in a role that offers opportunities for
growth and development within a dynamic, collaborative environment.

Core Qualifications
 - Exceptional Communication Skills: Proficient in articulating ideas and information
effectively, fostering clear and transparent communication within the team and
with diverse multinational colleagues.
- Reliability: Demonstrated track record as a reliable employee with a
commitment to fulfilling responsibilities consistently.
- Flexibility: Willingness to work any shift and any day, displaying adaptability to
meet operational demands.
- Customer Service Excellence: Dedicated to learning and implementing
customer service policies, ensuring a high standard of service delivery.
- Data Analysis: Proficient in analyzing large volumes of data, identifying trends,
and presenting results in a clear and understandable manner, contributing to
informed decision-making processes.
- Continuous Learning: A proactive approach to staying updated with current
requirements and innovations within the field of expertise, always seeking new
information to enhance professional capabilities.
- Motivational Team Leadership: Skilled in leading and motivating teams to
achieve collective goals, fostering a positive and collaborative work
environment.
- Integrated Inventory Control: Expertise in managing and controlling inventory
processes to optimize efficiency and minimize operational costs.
- Client Relationship Management: Proven ability to develop and maintain
outstanding relationships with clients, consistently exceeding their expectations
for customer service.
- Sales Goal Attainment: Proactively working towards achieving sales goals and
targets through strategic planning and execution.

Education

Master degree in History and Law
Zhytomyr State University named after Ivan Franko, Zhytomyr, Ukraine
Graduated: July 2012

Certificates

- Food Safety, Level 1
- HACCP, Level 2
- HACCP, Level 3

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 - OHS, Level 2

Experience

Al Maha Insurance Agency, Doha, Qatar
Personal Assistant/Office Administrator / April 2024– Present
- Providing comprehensive administrative assistance to senior executives, including
managing calendars, scheduling meetings, and coordinating travel arrangements.
- Overseeing daily office operations, including managing office supplies, organizing filing
systems, and ensuring a well-maintained work environment.
- Serving as the first point of contact for clients and stakeholders, addressing inquiries,
handling correspondence, and providing exceptional customer service.
- Preparing and proofreading various documents, reports, and presentations, ensuring
accuracy and adherence to company standards.
- Maintaining and updating client records, insurance policies, and other sensitive
information with confidentiality and precision.
- Planning and organizing internal and external events, including meetings, conferences,
and team-building activities.
- Managing office budgets, processing invoices, and handling expense reports, ensuring
financial accuracy and adherence to budgetary guidelines.
- Assisting with special projects and initiatives as directed by senior management,
contributing to the successful execution of strategic goals.
- Facilitating effective communication within the office, coordinating between
departments and ensuring timely dissemination of information.
- Ensuring that office procedures and documentation comply with industry regulations
and company policies.

City Centre Rotana, Doha, Qatar
Events Executive/ June, 2023 – April, 2024
- Plan, organize and execute a diverse range of events, including conferences,
banquets, and corporate functions.
- Collaborate with clients to understand their specific event requirements and
preferences.
- Coordinate with various departments to ensure seamless execution of events,
including catering, audiovisual and housekeeping.

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 - Serve as a primary point of contact for clients, providing professional and personalized
service throughout the event planning process.
- Adress client inquiries, concerns and special requests, ensuring a high level of customer
satisfaction.
- Negotiate contracts with vendors and suppliers to secure competitive pricing and
favorable items.
- Contribute to the development of marketing strategies to promote the events hosted
at the hotel.
- Anticipate and address any potential issues or challenges to ensure smooth event
operations
- Collaborate with internal teams, such as catering, sales, and operations, to ensure
seamless communication and coordination
- Provide leadership and guidelines to the events team, fostering a positive and
collaborative working environment.
- Implement and maintain high standards of service delivery, ensuring that events align
with the hotel's reputation for excellence.
- Conduct post-event evaluation to gather feedback and identify areas for
improvement.
- Ensure compliance with hotel policies, industry regulations, and safety standards
throughout the event planning and execution.
Gastronomy Cafe, Doha, Qatar
Assistant Restaurant Manager/ September 2020 – February 2023
- Successfully managed a team of over 40 staff members, overseeing both front and
back of the house operation.
- Addressed employee questions and concerns, fostering positive and communicative
work environment.
- Monitored staff performance to ensure alignment with performance expectation and
maintain high service standards.
- Actively participated in departmental meetings, effectively communicating clear and
consistent messages regarding departmental goals to achieve desired results.
- Conducted comprehensive training sessions to all staff members, covering steps and
sequences of service.
- Ensured the execution of daily tasks.
- Undertook a range of administrative duties, including maintaining production
schedules and purchasing necessary supplies.
- Effectively managed supply cost by supervising inventory, obtaining competitive
quotes, and purchasing products at appropriate prices.

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 - Handled all customer inquiries and complaints with professionalism, ensuring customer
satisfaction and positive brand image.
- Supported social media accounts by refreshing content, contributing to café's online
presence and customer engagement.

Regency Hotel Management, Doha, Qatar
F&B Supervisor/ December 2018 – August 2020

- Coordinating of Food & Beverage options, creating menus, choosing specials and
overseeing food preparation and presentation
- Overseeing and controlling the inventory of all food and beverages in an
establishment, ordering items as needed, generating inventory reports and controlling
food cost and wastage
- Creating an Operational Budget
- Setting the budget targets
- Planning and implementing promotional campaigns
- Creating and publication of all marketing material in line with marketing plans
- Overseeing kitchen and restaurant operations
- Responsible for interviewing, hiring and training personnel as well as inspecting kitchen
and bar equipment
- Monitoring an adherence of regulations (food safety, HACCP standards and Risk
Assessments in food Preparation
- Calculating the Food Cost and Event Costing

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