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Опыт работы

Real estate, customer service support

с 01.2025 по 11.2025 (11 месяцев)
Birchills Estate Agents, London, Дистанційно (Нерухомість)

- Respond to client inquiries via phone, email, and online forms.
- Assess client needs and match them with suitable properties.
- Create and update client profiles in the CRM system.
- Schedule property viewings and coordinate appointments.
- Provide property information and answer client questions.
- Follow up with clients to ensure satisfaction.
- Support agents and team members with smooth communication.
- Track client interactions and update CRM records.
- Assist with marketing campaigns and events.
- Resolve client issues or escalate when necessary.

Sales manager

с 02.2022 по 12.2024 (2 года 11 месяцев)
Pine Tree Lane, Інші країни (Дизайн)

- Managed B2B and B2C sales of custom and serial furniture
- Built and maintained relationships with architects, designers, and corporate clients
- Consulted clients on design solutions, materials, and technical specifications
- Prepared quotations, pricing, and commercial offers
- Coordinated with design and production teams to ensure accurate order fulfillment
- Managed the full sales cycle from inquiry to contract and delivery
- Negotiated terms, timelines, and payment conditions
- Monitored order progress and provided after-sales support

Customer service manager

с 05.2018 по 06.2022 (4 года 2 месяца)
Dubai Mall, Інші країни (Готельно-ресторанний бізнес)

- Provided friendly and professional assistance to customers in-person, ensuring a positive shopping experience.
- Addressed customer complaints calmly and effectively, turning challenges into satisfaction.
- Communicated promotions, offers, and store policies clearly to customers.
- Ensured adherence to company standards, safety, and security procedures at all times.
- Collected customer feedback and shared insights with management to improve service quality

Administrator reception

с 11.2015 по 04.2018 (2 года 6 месяцев)
The Loft Fifth Avenue, Dubai, Palm Jumeirah, Golden Mile 2 (Краса, фітнес, спорт)

Greeting clients, Making bookings, Scheduling, Team leading, Solving issues

Образование

КНТЭУ

Менеджмент ресторанно готельного та туристичного бiзнесу, Київ
Высшее, с 2008 по 2014 (6 лет)

Магiстратура

Знания и навыки

• Комунікабельність
• Працьовитість
• Відповідальність
• Ведення CRM
• Adobe Photoshop
• Google Sheets
• Чесність
• Здатність до навчання
• Дисциплінованість
• Активність
• Уважність
• Знання основ композиції
• Створення візуалу
• MS Office

Знание языков

• Английский — свободно
• Украинский — свободно