Анастасія

Anastasiia Vynnyk
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Customer Support Specialist with experience providing customer service to users of an international
platform. Skilled in resolving customer issues, analysing requests, following internal procedures, and
PROFESSIONAL handling complex cases in a fast-paced environment. Strong communication and problem-solving skills,
SUMMARY with a customer-focused approach and experience working with Zendesk and Atlassian tools (Jira,
Confluence). Fluent in Ukrainian and proficient in Polish and English. Confident using Microsoft Office
and quick to adapt to new processes and tools. Available to start immediately.

PROFESSIONAL Customer Support Specialist, Helpware (Remote) September 2025 – June 2026
Provided customer support to users of the international Vinted platform in English via a ticketing
EXPERIENCE system.
Specialized in Order Quality & Usability and Shipping & Delivery, handling customer inquiries and
resolving issues related to orders, shipments, and the use of the platform.
Analyzed customer requests and identified appropriate solutions in accordance with internal
procedures.
Handled non-standard and more complex customer cases in cooperation with other team
members.
Maintained high standards of customer service and contributed to a positive customer
experience.
Worked in a fast-paced environment while meeting KPIs related to response time, service quality,
and ticket resolution efficiency.
Experience working with Zendesk and Atlassian tools (Jira, Confluence).

Insurance Sales Specialist, Dovbenko Insurance Agency |
United States (Remote) May 2025 – August 2025

Proactively acquired business clients through outbound cold calling.
Presented insurance offers and advised clients on products tailored to their needs.
Prepared preliminary insurance quotes and proposals.
Entered and updated client information in internal systems.
Provided professional customer service and answered client inquiries regarding insurance
products.
Sales Assistant, Transit l Halych | Ukraine July 2022 – September 2022
Built and maintained positive relationships with clients.
Conducted active sales and identified customer needs.
Prepared tailored offers based on individual customer requirements.
Ensured high-quality customer service and maintained a positive company image.
Developed strong communication, problem-solving, and customer service skills.

EDUCATION Jagiellonian University 2020 - 2023
Bachelor's Degree in Arabic Philology

Customer Service & Customer Care
SKILLS Strong communication and interpersonal skills
Problem-solving and handling complex
customer cases
Ability to work under time pressure
Adaptability and quick learning
Microsoft Office
Attention to detail and accuracy
Ability to work independently and as part of a
team
Responsibility and commitment

Ukrainian — Native
LANGUAGES Polish — B2
English — B2+