Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/11130781/

Опыт работы

Legal Shift Lead

с 08.2025 по наст. время (6 месяцев)
Howly, Дистанційно (IT)

• Manage and mentor a distributed team of legal experts providing chat- and call-based legal consultations across the
US, Canada, Australia, and other English-speaking markets.
• Monitor team performance, track KPIs and quality metrics, and provide data-driven leadership through
performance insights and actionable improvement plans.
• Oversee international collaboration across time zones, ensuring smooth operations and workflow consistency.
• Lead recruitment and hiring: sourcing, screening, interviews, hiring decisions, probation management, and
termination processes.
• Facilitate conflict resolution and coach employees to strengthen soft skills in communication, structure, and client
handling.
• Utilize operational dashboards, KPI-tracking systems, CRM/helpdesk tools, task and shift management platforms
(Google Workspace, Zendesk, internal applications).

Legal Support Expert

с 10.2024 по 08.2025 (11 месяцев)
Howly, Дистанційно (IT)

• Provided high-quality legal consultations to clients across English-speaking markets, simplifying complex legal
matters for diverse audiences.
• Delivered clear, structured, and empathetic communication in high-load, fast-paced environments while maintaining
top performance metrics.
• Worked with US legal frameworks (Justia, other resources) to resolve cases and ensure compliance with American
law.
• Supported product and service improvement initiatives by collecting and analyzing client feedback.
• Actively used AI-based tools to enhance research, response accuracy, and efficiency.

Attorney’s Assistant

с 02.2024 по 07.2024 (6 месяцев)
NPP Legal, Київ (Юриспруденція)

• Supported litigation and case management: prepared case files, monitored deadlines, and managed multiple court
cases simultaneously.
• Drafted motions, petitions, complaints, responses, and other legal and procedural documents.
• Participated in court hearings and represented clients under power of attorney before administrative bodies and
institutions.
• Performed legal research and case-law analysis using digital court systems.
• Coordinated administrative processes: schedules, hearings, deadlines, and documentation.

Legal Counsel

с 09.2022 по 01.2024 (1 год 5 месяцев)
Kyiv Professional College of Tourism and Hospitality Management, Київ (Юриспруденція)

• Drafted, reviewed, and negotiated a variety of contracts (commercial, service, partnership, employment).
• Created and maintained corporate documentation, internal regulations, and governance frameworks.
• Provided legal risk assessment and advised management on mitigation strategies.
• Served as the primary in-house legal counsel, coordinating cross-department collaboration and external
communication.
• Prepared legal correspondence, notices, and official responses for state institutions and regulatory authorities.

Образование

Kyiv Professional College of Tourism and Hospitality Management

Bachelor of Law, Київ
Высшее, с 2018 по 2024 (6 лет)

Дополнительное образование и сертификаты

Course: "Drafting procedural documents"

2024, 1 month

Successful completion of an internship and mastering the practical skills of a lawyer

2024, 1 month

Знания и навыки

• Неконфліктність
• Знання законодавства України
• Складання процесуальних документів
• Комунікабельність
• Знання держ. реєстрів
• Знання цивільного законодавства
• Претензійно-позовна робота
• Укладання договорів
• ЛІГА:ЗАКОН

Знание языков

• Украинский — свободно
• Английский — средний