Яна

Yana Kondratovych
PEOPLE OPERATIONS & L&D SPECIALIST

PROFESSIONAL SUMMARY
Human-centered People Operations & L&D Specialist with strong communication skills, emotional intelligence, and a structured approach to employee development. Experienced in Talent Operations and 10+ years of teaching, creating learning paths, identifying growth points, and supporting people through clarity and development-focused processes.

CONTACT INFORMATION
Phone:
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Email: [открыть контакты](см. выше в блоке «контактная информация»)

CORE COMPETENCIES
• Employee lifecycle support
• Cross-team collaboration (HRBP, Recruiters, Managers)
• Transparent communication & expectation management
• Onboarding support & candidate experience
• Learning path design & coaching approach
• Structured planning & progress tracking
• Weekly team collaboration & ownership of action items
TECHNICAL SKILLS
• Excel (advanced), Power BI (dashboards), Jira (time tracking, reporting), CRM systems

WORK EXPERIENCE
Talent Operations Specialist | Customertimes Corp | January – October 2025
• Communicated daily with candidates, recruiters, HRBPs, and hiring managers across EMEA & US.
• Ensured accurate tracking of contractor hours and managed workload allocation across multiple projects.
• Created and updated CVs for candidates; coordinated interview preparation.
• Generated monthly reports using Excel and Power BI (building dashboards, analyzing contractor workload trends).
• Worked extensively with Jira: validated time-tracking accuracy, corrected logged hours, resolved discrepancies with team leads, and maintained monthly reporting cycles.
• Used CRM systems to update candidate and contractor records, track communication, and ensure data consistency.
English Teacher & Learning Specialist | Success Language School | 2023–2024
• Developed personalized learning plans for improving communication.
• Organized speaking clubs and confidence-building activities.

Freelance English Tutor | 2022–2023
• Created individualized learning strategies for business clients and IT professionals.
• Focused on goals, progress measurement, and communication improvement.

Secondary School Teacher | Hub School | 2020–2021
• Produced interactive learning plans and provided structured feedback.

Secondary School Teacher | Private School | 2016–2020
• Taught based on individual abilities and student needs.

EDUCATION
• Master of Philology — Kamianets-Podilskyi Ivan Ohienko National University
• Bachelor of Philology — University of Modern Knowledge

CERTIFICATIONS
• TEFL / TESOL Certification

LANGUAGES
• English — C1
• Ukrainian / Russian — Native