Liliia

Personal Details
Date of Birth: 19/11/1988
Marital Status: Single
Nationality: Ukraine
Current Location: Dahab, South Sinai, Egypt
Non-Smoker: Yes
Tattoos: None

Languages: English, Russian, Ukrainian.

PROFILE OBJECTIVES

Private UHNW hospitality professional with solid experience in Service, with strong communication and leadership skills. Ultra-high attention to details, problem-solving mindset and adaptivity to Guest’s preferences - are the keys for a successful operation and delivering truly personalised wealth care.

I have joined hospitality sector as a Professional Therapist - Spa and Wellness, however active personality and hands on attitude made my duties extended to cover Butler, PA, Travel Assistence and even House manager responsibilities.
Formal Butler education, understandig of modern hospitality standards, and years of practice let me cover all the aspects of Household Operation, ensuring smooth daily functioning, events and travel preparations, solving Principal personal tasks in a seamless manner.
Being a natural empath myself - I am always interacting with Guests, colleagues and operational partners with respect and kindness, while tasks deadlines and time accuracy are followed in a non-negotiable manner.

CORE SKILLS

● Personalized Service for High-Profile Clients
● Household Readiness & Villa Inspections
● Wardrobe Management & Travel Preparation
● Event Setup & Formal Food/Beverage Service
● Inventory & Stock Control
● Staff Coordination & Shift Planning
● Hospitality Protocol & Discretion
● Spa &Wellness setting and running
● Wide range of massage, physiotherapy and osteopathy treatments
● Retreats and excursions orginisation and administration

Work History

November 2024 - March 2026
Saudi Arabia
Asaker investment group
House manager + Wellness manager
Managing multiple households in different locations.
Overseeing operation protocols, supervising and coordinating butlers, housekeeping, maintenance teams, including creating rotas and scheduling shifts, providing tranings to increase the quality of service.
Checking inventory and logistics, ensuring stocks are full and up to date.
Providing daily inspection of household readiness.
Purchasing and ordering goods, managing safety of art projects.
Interacting with 3rd party vendors.
Coordinating with design, construction and maintenance team in order to provide the best service to my guests.
Managing traveling needs for Principal and guest.

Managing different spa within UHNW project, pre-openning and running new units.
Implementation of new ideas and last trend products, adjusted to Principal needs.
Providing advanced physiotherapy and advanced holistic approach treatments.
Advicing towards nutrition, supplements and medicine to my Principal and guests to support wealth and high functioning.

October 2023 - November 2024
Egypt/OAE/Mauritius
Private UHNW family
Personal assistant+personal physiotherapist
Providing personalised care to a private family, based between Egypt, Mauritius and Abu Dhabi.
Management of the Principal’s personal calendar and daily schedule.
Coordination of all travel arrangements (flights, hotels, transfers, visas, and documentation).
Personal errands and shopping handling when required.
Interaction with household staff across multiple residences.
Medical records, prescriptions, and wellness appointments tracking.
Managing Principal’s personal belongings across different locations.
Travelling internationally with the Principal and family, providing hands-on assistance.
Assisting at business meetings - appointments administration and documentation support.
Accompanying and assisting family members during daily movement.
Child care assistance.
Activities research, presentation and organisation.
Performing tailored physiotherapy treatments exclusively for family members.
Organisation of wellness retreats, holistic care and entertaiment.

July 2023 - October 2023
Cairo, Egypt
Four seasons at First Residence
Spa therapist& quality development
Providing an enjoyable, relaxed and peaceful spa experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.
Greeting guests with a warm smile and with professionalism, escort them to the changing room and to the treatment room. Ensuring any treatment and shower room is set up and fully stocked complying with all company standards of service, hygiene and cleanliness.
Performing all facial and body treatments according to standards.

Being knowledgeable about all Spa products and services offered.
Being familiar with all Hotel services and facilities.
Anticipating guest needs, ascertaining satisfaction and responding urgently and appropriately to guest concerns and requests.
Reporting any complaints to the management team.
Upselling Spa products considering guests’ needs and departments sales targets. Maximizing department revenue achieving sales targets set by the management team.

May 2022 - May 2023
India, Ahmedabad
Cadila pharmaceutical ( Private UHNW residence)
Wellness manager
Working at the network of spa among India and abroad for UNHW Principal and his guests. Assisting Private Guest among their travel, and providing wide range of holistic treatments and body care. Specifically focusing on stress relief procedures, which includes osteopathy and kinesiology treatments, somatic bodywork, breathing exercises and aromatherapy. Orginising yoga classes, panchakarma therapy, implementing wellness activities, sport entertainment, nutrition classes and workshops, advicing towards opening new resorts. Communicating with large international team regarding different questions, related to Guest comfort and preferences during the travel, such as products and services preferences, spesific laundry instructions, hygienic, food&beverages specialties, Guest's day routine changes and service adjustments, organising excursions, journeys to unique places and ensuring of Guests unforgettable experience worldwide.
Searching all necessary information towards tickets, aviaservices, any travel information by request.

September 2020 - February 2022
Saudi Arabia, Riyadh
40 Investment group ( private UHNW residence)
Spa therapist
Working as a Spa therapist in a private VVIP residence (luxury 7* service level) for Principal and His guests.
Providing wide range of treatments, due to guest request, in the treatment suites or in room - massages, body care ( soaking, scrubbing, wrapping), osteopathy and kinesiology sessions, aromatherapy, thai heling therapy, aurvedic basic treatments, hammam. Leading meditations and breathing exercises, establishing new welness solutions ( floating capsula, aurvedic cabinet, watsu treatments).
Making sure that every guest expirience happening as unique journey in the spa - from the welcoming at the entrance, introducing to facilities ( sauna, steam room, jacuzzi, pool), advicing towards food and drinks, consulting about possible treatments and schedule ( including facial, nails and hair care, also sport activities - personal trainings in Gym or sport games), providing guest with the gifts from spa ( cloth, amenities, products).
Maintaining Spa - taking care about towels, amenities, massage tools and mashines, cleaning, sanitising the area, staying in close cooperation with another teams (housekeeping, butlers, coffee culture, drivers) in order to ensure the best quality of visit for our precious guests.

January 2019 – July 2020
Ukraine, Kyiv
Relax office system project
Osteopathy & microkinesitherapie,
Integrate health therapist
Practicing osteopathy, microkinesytherapy, different types of healing methods for solving different health issues – such as physical, emotional, mental tensions, chronicle pain, arthrosis, allergies, stress, insomnia, panic attacks, anxiety, depression, fears, disbalances.
Providing clients with different spa treatments, aurvedic procedures, aromatherapy, awareness movement sessions, meditations and taking care about everyone to help in passing difficult moments in life or to increase pleasure from being in own body.
Participating in healthcare international project – Relax office System as office massage therapist, supervisor, Office massage teacher, participating and organizing health events – art therapy, yoga classes, meditation sets, health weeks. Providing presentations to companies owners, explaining, how our methods are able to increase employee’s loyality, efficiency. Gaining companies reputation and values by integrating wellness methods as part of a company culture .

January 2017 – December 2018
Egypt, Dahab
Wellness Center at “Ghazala” hotel
Massage & osteopathy therapist
Providing Thai Massage therapy to clients in different hotel programs, providing osteopathy treatments to customers of the hotel, providing body-oriented psychology for hotel customers, heading meditations for stress reducing, providing treatments of aurvedic abdominal massage, providing Microkinesitherapie treatmens to solve serious health issues.
Teaching different types of healing massage, participating in spa education programs at the hotel.
Providing subconcious transformation sessions for clients on request, participating in healing weekend programs.
Organising travelling vacations in Dahab and Synai for hotel guests (tickets booking, appartments rent, maintance and support for travellers - hints about activities, education and different trips, visa questions).

September 2015 – December 2016
Ukraine, Kyiv
Massage salon ‘’Thai Flower”
Massage and physiotherapist
Meeting guests, maintaining comfort and a pleasant atmosphere for the guests, preparing room environment for the procedure. Providing different types ofmexical massage and spa – Traditional Thai Yoga massage, Thai Oil massage, Thai Foot massage, Back massage, Head massage, Aroma massage, Herbal Massage, Sport massage, Deep tissue massage, Hot Stones massage, Spain Neurosedative massage, Modeling massage, Hemo-lymphatic drainage, 4 hands massage, Energy massage ( Chinese Meridians Sysytem), Massage for couples, Facial treatments, providing different types of Scrubbing and Wrapping.

March 2013- August 2015
Ukraine, Kharkiv
Mede Analytics
QA Engineer
Providing and executing different software testing activities towards development process of the product: Acceptance Testing, Functionality Testing, Usability testing, Interface testing, Compatibility testing, Load Testing, Security testing.
Creating of Test documentation, formalization of System specification, communication with BA, obtaining and analysis requirements, communication with customers for discussing feedback after knew applied functionalities. Teaching juniors from India and USA) testing technologies, explaining methods and functions, preparing reports.

Qualifications and Education

• School of modern Hospitality - Formal Butler Education
• Kharkiv National University of Radioelectronic – Telecommunications engineer - diploma ( Master degree)
• Rostov State Basic Medical College - Paramedic diploma ( Bachelor degree)
• Rostov State Basic Medical College - Physiotherapist certificate
• Cisco Network Academy – CCNA engineer
• Thai yoga massage academy – Thai Massage Therapist
• Ukrainian Office massage Academy – Office Massage Therapyst
• Spa School International – Spa Beauty Therapist
• Spa School International – Osteopathy Therapist
• London School of Champissage – Aurvedic Abdominal Massage Therapy
• London School of Champissage – Aurvedic Face Lift Massage Therapy
• Moscow Microkinesitherapie center – Micorokinesitherapist Module A
• Upledger Institute - Kraniosacral Therapy ( osteopathy)
• Barral Institute - Visceral Therapy (osteopathy)
• Indian aurvedic center in Kerala - Abhyanga, Udvartana and Shyrodhara therapy
• Ukrainian school of Body Therapy - Kraniosacral biodynamics ( advanced level)
• Ukrainian school of Body Therapy - Miofascial release
• Australian institute of NeuroEnergetic kinesiology - Kinesiology basics
• Australian institute of NeuroEnergetic kinesiology - Manual muscle testing
• Australian institute of NeuroEnergetic kinesiology - Reset TMJ
• American Integrative medicine school - Nutrition systematic certified coach program ( in progress).
• Ukrainian kinesiology school - psychoemotional release, Roy Martina method
• Grey Institute - Functional training, neurological rehabilitation exercises.
• Kazakhstan school of Spa and preventive healthcare - Japanese method of recovery - Zero_body_mak - posture and pelvis balance recovery for women - posttraumatic and after birth
• Kazakhstan school of Spa and preventive healthcare - Therapeutic localisation by doctor Syronyatnikov
• Kazakhstan school of Spa and preventive healthcare - functional neurology level 1, SJDT-R
• Kazakhstan school of Spa and preventive healthcare - Facial massage - reconstructive manual blefaroplastics .

Interests: reading, psychology, theatre, body therapy, swimming, diving, travelling, meeting new people.