Олена

ZAHITOVA ELENA
International Economist

tel. [открыть контакты](см. выше в блоке «контактная информация»)
email: [открыть контакты](см. выше в блоке «контактная информация»)
Poltava, Ukraine

PERSONAL STATEMENT
Well-seasoned International Economist, with an extensive experience in international financial services and travel business. Open-minded, creative, proactive, friendly and always looking to develop my professional expertise and contribute to increasing Company’s profit within accomplished tech companies.

My strengths are strong communication skills which I have developed working in international teams all over the globe. At the same time I am comfortable with working simultaneously with the different tasks and projects relating data to general Company’s strategy.

01/09/2003–01/06/2008
University of consumer co-operation of Ukraine
Master’s degree in “International Economics”,(Ukraine)

WORK EXPERIENCE
18/01/2019 - until now

Senior Process Associate - “Genpact” (Romania)
Client Financial Relations Department (CFR)
Responsibilities:
CFR is the global team that ensures the prompt and efficient collection process in accordance with Global Company Policy
-Contacting customers for payment of outstanding invoices
-Resolution of any issues that could impede payment process
-Answering customer audit requests
Coordinating with Corporate Tax for global Tax forms
-Applying/Removing Credit Holds
-Oracle R12 – sign off for any process
-Foreign Withholding Tax Reporting to Corporate Tax
-Leading suspension/termination process
Contact person: Camelia Hitanu, Project manager in “Genpact”. Ph.: [открыть контакты](см. выше в блоке «контактная информация»)

01/05/2012–01/05/2013
International Sales Manager - LLC “Techmolprom” (Ukraine)
Key markets: Russia, Azerbaijan, Kazakhstan, Russia, Turkmenistan, Tatarstan, Mexico, South Africa
Responsibilities:
-Fundamental analyze of industry information, trends and potentials of customers/markets,
business requirements to maximize revenue
-Provided day to day support and interaction with internal stakeholders/business
companions/suppliers around the globe
-Book incoming payments: bank statement, remittance advice and other financial services
-Actively seek partners in key markets, look for customer trends and market feedback to
anticipate new market and partner opportunities
Process credit notes and refunds
-Create and develop new sales strategies and promotions as needed and quickly change or terminate inefficient sales, sales strategies and promotions, participate in innovations, transforming or improvement projects related to business process
-Coordinate query resolution/dispute management
-Professional verbal and written communication with clients
-Solve client inquiries in a professional manner
-Reducing risks through effective contracting, business control, knowing current business trends
-Understand and stay informed on global/international economic climates and changes

Contact person: Vladimir Kharchenko, First in charge of “International Sales” department LLC
“Techmolprom”.Ph: [открыть контакты](см. выше в блоке «контактная информация»)

07/05/2008–30/01/2009
Customer Service Professional “OTP”BANK. SMB Companies, Poltava (Ukraine)
Responsibilities:
-Collect information for opening/closing deposit/credit accounts
-Full analyses of business activities/assets/accounts
-Managing financial documents
- Coordinate query resolution/dispute management
- Professional verbal and written communication with clients
- Lead through of all transactions
- Solve client inquiries in a professional manner

Contact person: Zaborovets Aleksey, Head of SMB department

01/04/2005–01/04/2008
Sales Team Specialist “ Alpha Bank”, Poltava (Ukraine). Department of Consumer Credit Distribution
Responsibilities:
-Collecting documents from customers
-Coordinate query resolution/dispute management
-Professional verbal and written communication with clients
-Managing credit history and risks
-Project Management for credit process
-Solve client inquiries in a professional manner

12/04/2009–15/01/2015
Customer Service Professional, P&O “Princess Cruises”, Bermuda (United States)
Responsibilities:
-Responsible for all food and service related issues within work station and serve passengers according to the highest standards set by the cruise line
- Accredited professional under USPH/UKPH (United States Public Health/United Kingdom Public Health) regulations, making sure that all work is accomplished according to these standards
- Tallying sales transactions and accounting procedures
- Creating and delivering sales reports
- Conducting stock takes and inventory according to safety and sanitation rules and regulations
- Event organizer (wine clubs, b-day parties, tea time, cocktail parties)
- Create a positive and welcoming atmosphere.

Contact person: Catia Lubrano, Hotel Administrator. Naples, Italy .Ph [открыть контакты](см. выше в блоке «контактная информация»)
[открыть контакты](см. выше в блоке «контактная информация»)

PROFESSIONAL SKILLS
Technical abilities: Microsoft Office (Power point, Excel - adanced level), Adobe Photoshop programs (Photoshop, Lightroom, PT Gui, Movie Maker)
EDUCATION AND TRAINING
01/01/2016–25/05/2016
1-C: Accounting
Educational center "Informational Technologies", Ukraine
Accounting
Computerization of accounting information: 1-C program
Business ethics and communication culture
The basis of legal knowledge
01/03/2008
Sales Tools
Training Company "PERSON", Ukraine
- Effective communication with potential client
- Methods of training your memory. Methods of better concentration.
- Developing a "loyal" client base
- Interference in negotiations
- Factors of successful sales

Certificates obtained:
-Telephone Skills for Quality
-Building Strong Customer Relationships
-Motivating Employees
-Setting Performance Goals
-Appreciating Personality
-Applying Leadership Basics
-Applying Emotional Intelligence
-Dealing with Conflict
-Leading Effective Meetings
-Managing your Emotions
-Business ethics and communication culture
-Successful Negotiation
- Successful sales process
- Great customer service skills

Hobbies and points of interests:
Travelling: during my career on cruise lines I have been travelling all around the world, have visited more than 40 countries. Still there are so many beautiful places that I am found off. I am looking forward for more travelling and new discoveries.
Playing musical instruments: piano and guitar
Learning languages: since I have moved in Romania, have learned Romanian language (strong communication level), planning to improve my level of French.
Drawing with oil on canvas
01/10/2017–01/05/2018
Certificate “Advanced Photography”
Basics of digital photography
Theory of composition in photography
Practical knowledge: studio portrait, wedding photography, family album, subject shooting in studio, street photography
Programming: 1-С, Microsoft office, Adobe PhotoShop CS6, Adobe Lightroom, ProShow Producer, PTGuiPro
Instagram: elena_zahitova