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MASKO VALERIIA
Proj ect Manager

CONTACT PROFILE SUMMARY
I possess the skills to organize workflows, ensure communication
Telegram
between teams and stakeholders, and meet deadlines. Additionally, I am
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an experienced technical support specialist with strong communication
Linkedin skills, process management, and problem-solving abilities.
Kyiv

EDUCATION WORK EXPERIENCE
2024 RiVa 16.01.2024-24.06.2024
Prjctr-Creative & Tech Online
Junior Project Manager
Institute
IT Project Management Project management from planning to launch.
Documentation management and regular meetings with clients to clarify
2021 - 2022
requirements.
State University of Trade and Economics
Use of a hybrid approach (Waterfall and Scrum) for different development
Master of Science:
stages.
Management and Administration Successful project completion within deadlines and budget.
2017 - 2021
State University of Trade and Economics TrackEnsure Inc. 2023 - 2024
Bachelor of Science:
Project Coordinator
Tourism Management
Coordinated projects for updating and modernizing the driver application,
resulting in enhanced user experience and increased app stability.
Managed the development of improved dashboard functionalities for
SKILLS support agents, streamlining their workflow and reducing ticket resolution
Understanding of project lifecycle time by 15%.
Collaborated with development and QA teams to ensure timely completion
Understanding methodologies: of sprints and adherence to project requirements.
Prepared project status reports and delivered regular updates to
Waterfall, Agile, Scrum
stakeholders, maintaining transparency throughout the project lifecycle.
PM Software: Google docs, Slack,
TrackEnsure Inc. 2021 - 2023
Discorde, Jira, ClikUp, Monday,
Technical Support Operator
Miro, Figma
Processing customer requests by phone, email and chat, providing technical
Effective Communication support and urgent problems.
Assistance to users in resolving technical problems related to software,
hardware or services.
LANGUAGES Delegation of more complex tasks to specialized groups.
English: Intermediate - Written, Support and updating of internal documentation with knowledge of
Pre-Intermediate-Spoken solutions to common problems.
Ukrainian: Fluent Presentation of detailed information about the company's products and
services for clients in the process of use.