Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/1134867

Опыт работы

Customer service

с 02.2017 по наст. время (7 лет 2 месяца)
convergys, gurugram (BPO)

Trainer

с 08.2007 по 04.2016 (8 лет 8 месяцев)
EXL SEZ BPO soloutions pvt. ltd., Delhi (BPO)

Customer Service, Sales, Training Coordination, Recruitment, People Management, Client Relationship Management
Training Delivery, Training Need Identification  Training Effectiveness Evaluation, NPS Management,
 Claims Handling

Образование

Indian Institute of Mass Communication

Journalism, Delhi
Высшее, с 2004 по 2005 (11 месяцев)

Delhi University

English, Delhi
Высшее, с 2000 по 2004 (3 года 11 месяцев)

Знания и навыки

Знание языков

Английский — продвинутый

Дополнительная информация

Kamal Kishor
Address: Kharkiv, Ukraine
Tel: [открыть контакты](см. выше в блоке «контактная информация»)
Email:[открыть контакты](см. выше в блоке «контактная информация»)
Skype: kamalverma82

CORE COMPETENCIES

Customer Service & Sales Business Development Training Coordination, Recruitment People Management Training Delivery Training Need Identification Training Effectiveness Evaluation NPS Management Team Management Claims Handling

Current Profile: AT&T USA (Convergys India Pvt. Ltd.) Customer Service & Sales (Voice/Chat)

•Resolving customer’s queries over inbound chat for AT&T USA Premium cell phone users
•Selling AT&T products to existing and new customers
•Responsible for account adjustments
•Managing NPS
•Complaint Resolution
•Supporting Training Team for Delivery


AT&T USA (Convergys India Pvt. Ltd.) Customer Service & Sales (Voice).

•Manage inbound & outbound calls for AT&T USA Uverse & DTV customers
•Responsible for handling customer’s queries
•Selling AT&T products to existing and new customers
•Responsible for account adjustments
•Managing NPS
•Complaint Resolution
•Supporting Training Team for Delivery
Maintaining Data and preparing reports
Supporting Training Team for Delivery

Delivery Manager @ eHelium Advisory Services Pvt Ltd( Moved to Scaleupp Domain)

•Responsible for end to end recruitment and training delivery of Sourcing to On-boarding for Major Banking and Insurance clients (SBI Card, Kotak Mahindra Bank etc.)
•Responsible for Achieving revenue targets for assigned territory
•Relationship Management with all new and existing clients
•Handling Recruitment team
•Business Development
•Acquiring New Client
•Maintaining MIS related to Training and Recruitment
•Delivering training to shortlisted candidates as per Hire Train Deploy methodology for banking and insurance sector clients.
•Coordination with vendors

EXL Service SEZ BPO Solutions Pvt. Ltd.
01stJuly 2011 to 4th April 2016
Job Type: Senior Executive Training (Training Coordination & Training Delivery)

Direct Line Group (UK)
Responsible for training delivery, managing and coordinating the process training team, using knowledge, principles and methods of curriculum and training, instruction of individuals and groups, and measurement of training effectiveness


•More than 8 years of experience in General Insurance, Training Delivery(5 Years), Claims Handling, Customer service, People management and Training & Development, Client Management for large Insurance and banking institutions of UK & USA ( Direct Line Group, Aviva Global Services , Prudential Insurance
•Responsible for delivering Fundamental of UK General Insurance to all new hires
•Training Module Outline
a)Risk
b)Insurance Market
c)Contract & Agency
d)Utmost Good Faith
e)Classes of Insurance
f)Claims
g)Regulatory Agencies & Legal


•New Hire Management
•Induction of New Hires
•Attritions Management (180 days)
•Proficient in managing an end to end training intervention in terms of analyzing the training need, designing and delivering the training curriculum as well as mapping and tracking the impact and effectiveness of training.