Elizabeth

Elizabeth Ajanigo Ogu
[открыть контакты](см. выше в блоке «контактная информация») WhatsApp [открыть контакты](см. выше в блоке «контактная информация»)

EDUCATION
Data analytics 05/2024 – 07/2024
Heel and Tech
Bachelor of Medicine; Bachelor of Surgery 09/2013 – 06/2019
National Pirogov Memorial Medical University Vinnitysia, Ukraine
Core Modules include: Human anatomy, Physiology, Histology, Pathology,
Biochemistry, Pharmacology, Internal Medicine, Obstetrics and Gynaecology,
Surgery, and Pediatrics.

PROFESSIONAL EXPERIENCE
Customer Support Manager/Account Manager 02/2025 – present
ArrowGlobe Bookprinters Remote
Account Management: Successfully managed and maintained strong working
•

relationships with a portfolio of over 1,000+ client accounts, ensuring consistent
customer satisfaction and retention through proactive service and follow-ups.
Client-Manufacturer Liaison: Acted as a critical communication bridge between
•

clients and manufacturing teams, handling the full lifecycle of customer inquiries
— from initial product specifications and feasibility discussions to production
updates and delivery coordination.
Documentation & Reporting: Created and maintained comprehensive and
•

organized documentation using Google Sheets and Google Docs, capturing order
details, client specifications, production status, communication logs, and delivery
timelines for efficient internal tracking and transparency.
Financial Documentation: Prepared and issued accurate and professional invoices
•

and purchase orders, ensuring compliance with company standards and client
requirements. Monitored outstanding payments and coordinated with accounting
teams to resolve discrepancies.
Client Communication: Managed daily communication with clients across
•

multiple platforms including WhatsApp, email, and phone calls, delivering timely
updates, resolving issues, and providing personalized support in a fast-paced
environment.
Issue Resolution: Handled client complaints and concerns with a focus on prompt
•

resolution, identifying root causes, and implementing solutions to ensure high
levels of customer satisfaction.
Process Improvement: Provided feedback to internal teams on recurring client
•

needs and concerns, contributing to continuous improvement of service delivery
processes.
Telemedicine Doctor 2023 – 2025
Reliance HMO Remote
Provide prompt and delightful virtual consultation services to 1000+ patients
•

virtually to ensure the efficient diagnosis and management of illnesses.
Emergency Triage and Referrals for in-person care are based on standard medical
•

protocols available within the organization.
Bridging the gap between health care providers and seekers by promoting health-
•

seeking behaviours through counselling services.
Rendering supportive and palliative care to patients with chronic/terminal illness
•

to improve prognosis and healthcare outcomes.
Medical claims Officer 08/2022 – 03/2023
Reliance HMO Remote
• scruntized all claims requests submitted by providers within our insurance
network are
thoroughly vetted clinically before approval to flag Error or duplicate entries and
maintain the business’ MER at less than 75%
• Collaborate with the reconciliation team to vet and resolve technical claims results
and improve provider satisfaction rate by 20%
 communicated with Patients on suitable Health Insurance packages and provide
•

guidance on services.
Customer support/ Account Manager 2020 – 2022
Weegit Hairs Remote
Assisted customers with online sale and special needs.
•

• Booking order requests,and arranging merchandise pick-up and logistics.
• Offered advice and assistance to customers, paying attention to individual
preferences.
• Data and logistics management
Medical house officer 03/2020 – 08/2021
Federal Medical Center
Clerked patients and provide accurate summaries during team reviews for timely
•

and efficient management.
Prepped patients psychologically and provided medical-legal counsel to enable
•

informed decisions before consenting to minor and major medical procedures.
Assisted in minor and major medical procedures including appendectomy,
•

herniorrhaphy, exploratory laparotomy etc.
Corresponded accurately on patients' daily progress with senior colleagues to
•

enable timely review.
Acted as the first point of contact with the patients and triaged emergency cases
•

for immediate care.
Customer support 2017 – 2019
Allure Travels Vinnitysia
•Assisted customers make reservations for their trip to destinations over the world.
Also assisted in making changes and also informed customers of all schedule
change by the airline that will impact their travel plans.
• Maintain working knowledge of all travel services, ensuring information given to
customers is accurate, up-to-date, and relevant.
• Ensure 100% customer satisfaction as a 3-time overachiever always exceeding
efficiency metrics and issue resolution targets.
• Navigate multiple software applications and technologies simultaneously hence
demonstrated success in streamlining workflows and increasing output, as
evidenced by a 20% increase in daily tasks completed and a 15% reduction in average
handling time.
• Demonstrate ownership in documenting and resolving customer issues, and
escalating unresolved issues in a proactive manner.
•Data and logistics management
Customer care operator 2016 – 2017
Choice and chance Agency Vinnitysia, Ukraine
Resolving client problems and trouble shooting.
•

Language Translator English -Ukrainian.
•

Team lead and trainer.
•

SKILLS
Inbound/outbound customer service support
Microsoft suite
Effective time management.
Data Entry
Google workspace
Zoho desk, zendesk CRM system
Problem-solving and critical thinking.
Solid interpersonal communication
Empathy and Professionalism
LANGUAGES
English German
C2 , IElTS band 8 A1

COURSES
Basic Life Support and Advanced Life Support 06/2022 – 08/2022
Medtigo

ORGANISATIONS
Medical and health CDS Ebonyi chapter 10/2021
Vice President Abakiliki, Nigeria
Creating health awareness.
Sexual consent awareness seminars .
Rural medical outreach.
Health initiative for rural dwellers.
Medical women organization of Nigeria Kogi state chapter present
Public relations officer

PROJECTS
Weight Loss Coaching Course: Module 1 10/05/2022
Ogu Elizabeth Ajanigo
This module provides insight into the human anatomy. It provides the enrolees
•

with an opportunity to learn weight loss basics for different body types and
constitutions.
It also teaches about the different weight loss for people with chronic illnesses. I
•

recommend diet and exercise patterns based on their medical requirements.
I developed course materials for the topics: Health as a Priority and Understanding
•

the Human Body.