David

DAVID DON
Lagos, Nigeria
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Dedicated Customer Service Representative with five years of experience. Validated ability to establish and maintain excellent
communication and relationships with clients. Proficient in delivering exceptional Dispatch, Sales, and Customer Services. Committed
to identifying customer needs and providing effective solutions to all issues. Possesses excellent time management skills and a deep
understanding of the customer service industry. Hardworking and eager to contribute to my next team’s success.

Professional Experience
GOOSEFIX APPLIANCE REPAIR LLC.
Lead Dispatcher & Supervisor | Customer Liaison 09/24 - 10/25
Household and Commercial Appliances Diagnostics & Repair Company
• Directed daily dispatch operations, coordinating technicians to ensure fast response times and efficient job completion.
• Served as primary customer liaison, handling inquiries, scheduling, escalations, and resolution with professionalism and empathy.
• Supervised, trained, and onboarded dispatch staff while providing ongoing support to maintain high performance standards.
• Optimized scheduling workflows to reduce delays and maximize technician productivity.
• Collaborated with management to improve service delivery, customer satisfaction, and overall operational performance.
BOZMAN CLEANING
Dispatcher | Customer Service Representative 08/24 - 10/24

Household and Commercial Cleaning Service Company
• Efficiently handled inbound and outbound calls, emails, and online inquiries, providing accurate quotes and booking cleaning
appointments promptly.
• Built strong, trust based relationships with clients through clear communication, empathy, and consistent follow up, resulting in high
customer satisfaction and repeat bookings.
•
Coordinated scheduling and dispatch of cleaning teams to ensure timely service delivery and optimal route planning.
• Prepared and sent invoices after service completion and followed up on payments when necessary.
• Proactively gathered customer feedback post service to improve service quality and maintain strong client retention.
• Collaborated closely with cleaning teams and management to resolve service issues quickly and professionally.
• Supported lead generation efforts by responding to website and Google Ads inquiries, converting prospects into confirmed bookings.
• Maintained accurate customer records and service details to ensure seamless operations and consistent service standards.

MASTER APPLIANCE REPAIR
Dispatcher 07/2 3 - 03/24

Household Appliances Diagnostics & Repair Company
• Managed multiple tasks including handling client phone calls, responding to emails, and scheduling appointments.
• Utilized Google Maps to optimize technician assignments by matching them with ideal customers based on location and proximity.
• Facilitated communication between technicians and customers to ensure smooth service delivery.
• Supervised remote work of technicians to maintain quality standards.
• Generated weekly and monthly reports to track progress and identify areas for improvement.
• Established and maintained an extensive database of past and current clients, while also reaching out to potential customers.

GETCARRIER LLC Customer
Support/Sales Representative
03/22 - 05/23
Auto Transport Marketplace located in Delaware, US.
• Provided training and mentorship to new sales representatives, ensuring they were equipped with the necessary skills to succeed.
• Utilized customer insights to develop innovative sales strategies aimed at boosting sales revenue.
• Cultivated strong partnerships with industry influencers to enhance the brand’s reputation in the market.
• Demonstrated a commitment to customer service by prioritizing customer needs over other routine tasks in-store.
• Delivered enthusiastic responses to customers both in-store and over the phone, consistently going above and beyond to meet
their needs.
• Strived to achieve or exceed targets for credit card applications, special donations, and product promotions.
•
Negotiated contracts to establish long-term business relationships and secure favorable pricing for clients.
•
Maintained a current understanding of industry trends to make informed decisions during client interactions.

Education Key Skills
ALX Virtual Assistant Certification • Organisational Skills
Hotspot Academy Helpdesk Certification • Excellent Communication
(Understand Helpdesk)
• C2 English Proficiency
LinkedIn Service Now IT Leadership Professional • B1 Spanish Proficiency
Certificate
• Effective Problem Solving
University of Lagos B.Sc • Analytical & Critical Thinking
Actuarial Science • Conflict Resolution
• Lagos, Nigeria
• Customer Relationship Management
Yaba College of Technology
• Telemarketing & Sales
Diploma, Computer Engineering
• Lagos, Nigeria • Proficiency in Google Calendar, Google Maps,
Google Drive, Google Sheets, Microsoft 365
Dansol High School Suite.
O’Level • Proficiency in CRM Usage: Kommo, Workiz,
• Lagos, Nigeria
HousecallPro, Slack, Zadarma…