Kennedy

Osegbo Kennedy
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Profile
Enthusiastic and results-driven Customer Representative with extensive experience in fostering strong client
relationships and resolving issues promptly. Skilled in delivering top-notch customer service, ensuring satisfaction
and loyalty. Known for clear communication, effective problem-solving, and a positive attitude. Committed to
enhancing customer experiences and contributing to team success.

Professional Experience

2022/01 – present Customer Service Manager
Pro Dispatch
Provided high-quality customer service by addressing client inquiries and resolving
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issues promptly.
Built and maintained strong relationships with clients, contributing to increased
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satisfaction and retention rates.
Supervised daily operations, providing guidance and support to a team of dispatchers
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to ensure timely and efficient service delivery.
Acted as the primary point of contact for client inquiries and concerns, maintaining a
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95% client satisfaction rate through prompt and effective resolutions.
Utilized dispatch management software to track and update service schedules,
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ensuring accurate records and seamless communication.
Analyzed performance metrics and feedback to identify areas for improvement,
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implementing strategies that enhanced client experience and operational efficiency.

2021/07 – 2022/01 Logistics Dispatcher
Pro Dispatch
Monitored schedules to confirm drivers performed stops correctly and on time,
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achieving a 95% on-time delivery rate.
Promoted a culture of safety among dispatch and field personnel, advocating
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adherence to best practices.
Resolved customer problems to enhance satisfaction and build loyalty.
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Coordinated driver schedules, provided regular updates to clients, and addressed
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service concerns effectively.
Resolved logistical challenges such as route adjustments and emergency delays,
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demonstrating adaptability and quick decision-making.
Utilized dispatch software and tracking tools to optimize operations and improve
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efficiency.

2020/01 – 2021/02 Customer Representative
Lifecell
Handled customer inquiries and complaints professionally, ensuring quick and
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effective resolution to maintain satisfaction.
Accurately logged customer interactions in Salesforce CRM, ensuring up-to-date
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records for seamless follow-up.
Gained expertise in product knowledge and company policies to provide clear and
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helpful information to customers.
Maintained performance standards by meeting response time and resolution targets
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consistently.
Supported team operations by sharing insights and contributing to a positive,
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customer-focused environment.
Education

2021 B.Sc Computer Science
Uzhhorod National University

Skills
Clear and Professional Communication Problem-Solving and Decision-Making

Time Management and Prioritization Team Collaboration

Negotiation Tactics Technical Skills
CRM Platforms
Dispatch Software and tracking tools e.g; DAT Board
Microsoft Office Suite