Tetiana

Tetiana Zuieva
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Khvyliovoho 31/74, Lviv, Lvivska oblast 79059

PROFESSIONAL SUMMARY

Dedicated professional with years of experience working as English translator and interpreter.

SKILLS

 Excellent communication
 Attention to detail
 Problem-solving abilities
 Dependable
 Good written and verbal communication in English
 Customer service

EXPERIENCE

Customer Support Representative for a UK-based online pet shop (April to November 2023)
helped customers via calls, emails, and chats. My job included fixing delivery problems, handling claims,
and giving information about pet products.

Call Center Representative, NY Clinic (2022 -2023)
Serve as a key point of contact for patients, providing exceptional customer service and support.

Handle a high volume of incoming calls, addressing inquiries, scheduling appointments, and providing
general information.

Collaborate closely with medical staff and administrative personnel to ensure smooth clinic operations.

Freelance Translator (2019-2021)
Successfully provided freelance translation services for clients engaged in renovation projects.

Translated meetings and various documents, ensuring accurate and culturally appropriate communication.
Paperwork Specialist and Accounts Payable Support Representative
PLS Logistics Services – Lviv | October 2017 – August 2019

Acknowledged customer issues and resolved their problems quickly and efficiently.
Assisted clients in understanding their available options and helped them select the right serviceplans for
their needs.
Informed carrier`s payment status via email and phone.
Translator / Interpreter
Marriage agency – Lviv | January 2015 – February 2016
Translating correspondence.

Secretary in Headmaster`s office
I. Trush Lviv State College of Decorative and Fine Arts – Lviv | January 2011 – April 2012

Composed, sent, received and distributed correspondence through letters and emails
Calls

EDUCATION

Master degree in English language
Ivan Franko National University of Lviv | Lviv August 2009