Oleksiy

OLEKSIY SITKAROV
Fully Work Authorized / No Visa Sponsorship Required / Ready to relocate
Location: Warsaw, Poland
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PROFESSIONAL SUMMARY
Senior Business and Transformation leader with extensive experience delivering enterprise programs across Operations,
Finance, Supply Chain, Marketing and Commercial.
Proven ability to define transformation strategy, optimize operating models, and enable growth through ERP, CRM, automation,
and data-driven decision frameworks. Strong background in program governance, vendor and stakeholder management within
complex, multi-country organizations

AREAS OF EXPERTISE AND CORE SKILLS
 Portfolio/Program Management  Governance Frameworks and Decision-Making
 Business/Digital Transformation Models
 ERP, CRM and Business Systems Enablement  Procurement and Vendor Management
 Cross-Functional Leadership and Stakeholder  Process Optimization and Team Scaling
Management  Change Management and Team Engagement
 Process, Operational Excellence and Continuous Risk and Dependency Management
Improvement  Market Expansion and Business Development
 Performance Management (OKRs, KPIs, Executive  Agile, Waterfall and Hybrid Delivery Methodologies
Reporting)

KEY ACHIVEMENTS
 Led and scaled cross-functional transformation teams (50+ FTE) across Europe, North America, Middle East, and Asia,
enabling autonomous, product-driven execution within a global delivery model
 Built and expanded senior engineering and business teams across multiple international markets, establishing sustainable
talent and leadership pipelines
 Established culture of ownership and execution excellence, improving delivery predictability through simplified governance
and lean operating principles
 Removed cross-team and vendor dependencies by resolving organizational, technical, and stakeholder blockers,
strengthening collaboration and delivery alignment
 Directed multi-stream program coordination across platform, integration, and client delivery teams, successfully delivering
30+ cross-functional programs
 Introduced executive visibility frameworks (KPIs, dashboards, forecasting) accelerating decision-making and improving
operational transparency

EXPERIENCE
Chief Operations Officer / Program Director (IT Digital Transformation, Operational Transformation) | EU Retail &
Distribution Group (Best Market TM) | Jun 2024 - till Present | Poland, Warsaw
 Executive responsibility for operations and commercial performance of a multi-entity retail and distribution group; reported
directly to shareholders
 Led enterprise business and digital transformation program across core business and corporate functions
 Built and executed transformation roadmap combining strategy, organizational redesign, and IT enablement (ERP, WMS,
CRM, BI, automation, AI)
 Established program governance and managed multiple cross-functional initiatives in parallel.
 Rebuilt scalable operating model with defined roles, KPIs, and accountability
 Standardized processes and digital workflows across retail, supply chain, and head office
 Implemented executive dashboards and performance management system
 Led change management, talent development, and cross-functional transformation teams
 Drove business development and expansion into new regional and international markets
 Ensured regulatory, financial, and operational compliance across all entities
Delivery Director | Program Ace | Feb 2023 – Jan 2025 | Remote, Ukraine | Full Cycle IT Company
 Managed multidisciplinary IT engineering, product, QA, design, and account teams in Outsource, Metaverse, Game and
Training & Simulation lines of business
 Led 50+ senior engineers and delivery leaders across multiple pods
 Implemented clear ownership models, defined technical approach and owned outcomes
 Introduced autonomy-first delivery processes aligned with startup culture; reduced dependency on formal ceremonies
 Improved planning accuracy and cross team alignment by 20% through lightweight governance
 Built hiring frameworks for senior engineers and PMs, improving talent fit and reducing rework

IT Portfolio Manager / IT Business Partner / Client Relationship Director | DTEK DIgital / Metinvest IT Digital | Apr 2021 –
Feb 2023 | Kyiv, Ukraine
 Designed, optimized, and documented enterprise-level processes across IT, operations, procurement, and vendor
management
 Coordinated distributed engineering teams across 30+ programs (ERP, CRM, procurement automation)
 Implemented automation initiatives and workflow optimization, reducing cycle time by 25%
 Developed reporting frameworks for executive stakeholders, increasing decision-making speed
 Strengthened cross-functional collaboration between IT, business units, and product teams
 Ensured alignment between executive priorities and engineering execution

IT Operations Program Manager / Senior Presale Manager (Automotive and FinTech) | DXC / Luxoft | Jun 2018 – Nov 2020 |
Kyiv, Ukraine
 Built presale-to-delivery operational workflow, ensuring process continuity and predictable execution
 Responsible for solution design standards, resource planning and structured client engagement processes
 Improved presale efficiency and win rate by implementing structured qualification and reporting processes

PREVIOUS EXPERIENCE
Sales and Marketing Director | Eurofins | 07.2017 – 05.2018
Head of Sales and Marketing | AECOM | 11.2014 – 07.2017
Industrial and Manufacturing Portfolio Manager / Head of Area Sales – Steam Power Generation | SIEMENS | 10.2012 –
10.2014
Head of Retail Sales | Shell Retail Ukraine | 04.2010 – 09.2012
Key Account Manager / Product Manager | HUAWEI Ukraine | 12.2007 – 04.2010
(Participated in projects executed in China and Middle East, coordinating across multi-cultural project teams and ensuring
alignment with headquarters)
Head of Networking Management / Engineer | UTEL | 07.2002 – 12.2007

EDUCATION AND CERTIFICATIONS
Business English Specialization | Arizona State University (Oct 2024)
Business Administration - IAPM School of Management (June 2017)
M.Sc. Economics, Finance - V.N. Karazin Kharkiv National University (2005-2008)
M.Sc., Eng. Telecom and Network - Kharkiv National University of Radio Electronics (1997-2002)
IBM IT Project Manager Certified, (Jan 2026)
Microsoft Program Management Certified (Nov 2025)
IBM Project Manager Certified, (Sep 2024)
IBM Generative AI Fundamentals (Sep 2024)
ICAgile Certified Professional (Jan 2019)
HR Manager Certified (USAID, Oct 2024)

SOFTWARE TOOLS
MS Office, Salesforce, Jira, JIRA, Trello, Slack, Looker, Quicksight, Power BI, Tableau, Google Workspace,
MS Copilot, ChatGPT, Comarch ERP Optima

LANGUAGES
English – C2, Polish – A2-B1, Russian – Fluent, Ukrainian – Native
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