Atiye

Atiye Navroud
Istanbul, Turkey | [открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация»)
Compliance | Operations | Customer Experience Specialist
PROFESSIONAL PROFILE
Results-driven Compliance, Operations, and Customer Experience Specialist with nearly 8 years of experience supporting U.S.-based businesses across regulatory coordination, transportation operations, and high-volume client communication environments. Proven ability to independently manage 150–200 regulatory cases per week across all U.S. jurisdictions, coordinate with DMV offices, courts, and attorneys nationwide, supervise driver performance operations, and maintain high customer satisfaction standards.
PROFESSIONAL EXPERIENCE
CDL Advisor (Remote) – Compliance & Case Coordination Specialist | April 2024 – Present
• Independently manage 150–200 CDL-related traffic violation cases weekly across all U.S. states.
• Analyze violations to identify reinstatement pathways and ensure regulatory compliance.
• Coordinate directly with DMV offices nationwide regarding license status and reinstatement requirements.
• Communicate with court clerks and traffic attorneys to support resolution outcomes.
• Maintain structured case tracking systems ensuring deadlines and payments are met accurately.
• Provide procedural guidance to drivers navigating compliance processes.
Magic Vaporizers (Remote) – Customer Support Specialist | Oct 2023 – Feb 2024
• Managed high-volume customer inquiries via Freshdesk ticketing system.
• Coordinated warranty cases and ensured timely resolution.
• Processed refunds, order modifications, and shipment discrepancies.
• Delivered product recommendations while maintaining professional communication.
Myle – Kyiv, Ukraine | Senior Dispatcher | Apr 2023 – Sept 2023
• Supervised daily operations for 20+ drivers across multiple U.S. states.
• Ensured minimum $300 daily revenue target per driver through route optimization.
• Designed customized routing schedules and coordinated payment reconciliation.
Myle – Routing Supervisor | Oct 2021 – Apr 2023
• Oversaw routing operations across 10 U.S. states, improving scheduling efficiency.
• Implemented workflow improvements and trained dispatch staff.
• Reported operational metrics directly to management.
Myle – Dispatcher | May 2019 – Oct 2021
• Coordinated high-volume transportation dispatch operations.
• Managed continuous communication with drivers, partners, and clients.
• Awarded Employee of the Month for reliability and accountability.
SupportYourApp – Customer Support Agent | Sept 2018 – May 2019
• Provided multi-channel support across 7 product lines.
• Maintained 95% customer satisfaction rate.
• Generated performance improvement reports.
EDUCATION
Taras Shevchenko National University of Kyiv – Doctor of Medicine (MD), Coursework Completed (Diploma in Process)
British Council – IELTS Certification
SKILLS
Regulatory & Compliance Coordination | Multi-State DMV & Court Procedures | High-Volume Case Management | Operations & Workflow Optimization | Dispatch & Routing Supervision | Customer Support (Email, Chat, Phone) | CRM Systems (Freshdesk) | Microsoft 365 | Google Workspace | Fluent English | Persian (Native)