Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/11965249/

Опыт работы

Financial Services Account Associate II CustomerService

с 10.2025 по наст. время (6 месяцев)
Franklin Templeton, Дистанційно (Фінанси, банки, страхування)

Management and maintenance of stock market mutual funds for Franklin Templeton.
Incoming call handling with inclusion of strict caller verification procedures.
Documentation and callbacks for ongoing cases and technical issues for shareholders and financial
advisors.
Adherence to state and federal taxation regulations in regards to voluntary retirement accounts tax withholding.

LNP (Local Number Portability) Coordinator

с 02.2022 по 09.2024 (2 года 8 месяцев)
BICS, Дистанційно (IT)

Performing end-to-end number porting operations, combining data entry and validation, ensuring accuracy, compliance and smooth service delivery, directly cooperating with suppliers and external vendors for coordination and troubleshooting.
Acting as Single Point of Contact (SPOC) for VIP clients, managing high priority requests and complex porting cases.
Resolving escalations from clients by reviewing internal and external routing, destination country specific requirements, call flows, IP addresses and carrier configuration.
Onboarding, training and ongoing support for junior team members regarding procedures, complex technical knowledge, escalation handling and best practices to ensure team readiness and consistency.
Preparation and maintenance of operation, compliance and technical documentation and manuals for porting and routing processes.

Customer Care & Sales Manager

с 06.2021 по 02.2022 (9 месяцев)
Apilat, Київ (Роздрібна торгівля)

Providing ongoing client support across multiple channels, clarification of product and service information and guidance of customers through processes.
Building and maintenance of strong customer relationships through proactive communication and needs assessment.
Management and task delegation of the support team handling customer complaints in order to ensure maximal levels of client satisfaction and operational efficiency.

Образование

Київський національний лінгвістичний університет

Германська філологія, Київ
Высшее, с 2018 по 2020 (2 года)

Ступінь магістра

Дополнительное образование и сертификаты

Нет дополнительного образования и сертификатов.

Знания и навыки

• Доброзичливість
• MS Excel
• Чесність
• Дисциплінованість
• Організаторські здібності
• Саморозвиток
• Продуктивність
• Тайм-менеджмент
• Зосередженість

Знание языков

• Английский — продвинутый
• Украинский — свободно
• Польский — средний