Krystyna

Krystyna Bespalova
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Krystyna Bespalova Ukraiinian

Motivated and people-focused, with passion for hospitality, design, and lifestyle. I thrive in dynamic
environments, value clear communication, and aim to deliver exceptional service with a personal touch.
Positive, proactive, and passionate about people. I love connecting with others and creating beautiful,
lasting experiences through hospitality and lifestyle-driven work.

Education
09/2024 – 07/2025 Master of Science in Hospitality Management,
Marbella, Spain Les Roches University

01/2018 – 01/2021 Bachelor of Arts, Hospitality, Tourism And Design University,
Neuchâtel, Switzerland IHTTI School of Hotel Management (SHMS)
Dual degree. Switzerland/ United Kingdom

09/2017 – 12/2018 Bachelor of Arts, Hotel Management And International
Le Bouveret, Switzerland Hospitality, Cesar Ritz Colleges

09/2015 – 06/2017 Associate of Arts, General Studies, Santa Monica College
Los Angeles, CA,
United States

10/2013 – 12/2014 Educational Courses, Language And Communication,
New York City, EF International Language School
United States

Professional Experience
05/2023 – 07/2024 Guest Service Expert, Guesty
United Kingdom Remote

11/2022 – 07/2023 Host Coordinator/ Airbnb Customer Agent, AirBnb
Los Angeles, Remote
United States

04/2022 – 09/2022 Guest Relations Agent/ Hostess, MSC Cruises
Carribean, USA

02/2021 – 06/2021 Front Office Agent/ Club Lounge Agent,
Abu Dhabi, The Ritz-Carlton Abu Dhabi Grand Canal
United Arab Emirates
01/2020 – 06/2020 Front Office Agent, Hyatt Regency
Kyiv, Ukraine

10/2019 – 12/2019 Front Office Agent (Intern), Finolhu Maldives Resort
Finolhu, Maldives

07/2019 – 10/2019 Guest Experience Agent (Intern), Melia Calvia Beach Hotel
Palma De Mallorca,
Spain

07/2018 – 10/2018 Food and Beverage Trainee, Jeu De L'arc Restaurant
Geneva, Switzerland

Skills
Hospitality in Luxury Tourism Sales
Guest relations Interior Design
Event organization Communication and negotiation
CRM and office management software Opera (Hotel PMS System)
Adaptability Embracing teamwork with a positive
mindset
Empathy
Attention to details
Clear Communication Skills
Organizational Skills
Bilingual Customer Service
Flexibility
Time Management
Scheduling and calendar management
Team Player
Building Customer Loyalty
Observant
Sympathy
PowerPoint, Google Sheets
MS Excel, PowerPoint, Word
Sketch Up
AutoCad (design and sketching programs)
Data entry
Project management

Languages
English — Native/Bilingual Russian — Native/Bilingual
Ukrainian — Native/Bilingual French — Proficient
Spanish — Conversational