Контактная информация

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Опыт работы

Account Manager

с 07.2023 по наст. время (2 года 1 месяц)
Agency, Київ (IT)

- Regular communication with clients.
- Support and supervision of client projects, including project execution oversight.
- Address client concerns and escalate issues when necessary.
- Maintain detailed records of client interactions and project status in CRM systems.

Head of Customer Support

с 08.2022 по 04.2023 (8 месяцев)
Advertising agency, Київ (Маркетинг, реклама, PR)

- Check and analyze
weekly report data:
customer management reports
support;
report on customer statistics
appeals;
- Control of status handling complaints/reviews on public resources;
- Measure SLA indicators of the team;
- Writing instructions, scripts, macros for team;
- View dialogues with bad marks, make analysis and improve scripts.

Customer Support Representative

с 06.2021 по 07.2022 (1 год 1 месяц)
Advertising agency, Київ (IT)

Communicating with customers and partners by calls, chats (Slack), emails, and messages;
Process orders, applications and resolve client’s requests;
Providing reports on the efficiency of the customer service process;
Preparation of email newsletters; (Stripo)

Receptionist

с 04.2019 по 02.2022 (2 года 10 месяцев)
FXST, UNIPESSOAL LDA, Lisbon (Туризм)

- responsibility to host a guests and support during the staying.

Accountant (single)

с 07.2013 по 03.2019 (5 лет 8 месяцев)
Ltd «BASIS VC»,, Kyiv (Finance, banking, and insurance)

-Preparation of reports for tax department, social insurance agencies and pension fund;
-Posting day to day business transactions in 1C: Enterprise 8.2 (Bank statements, primary documentation, fixed assets, investments, accounts payable and accounts receivable, advance payments, maintenance and write-off of inventories);
-Registration of tax consignment notes;
-Payroll accounting, social insurance, reports preparation income-tax; and set up for new employees on the ADP payroll system;
-Processing of the operations of foreign trade activities (import of goods, import of services, export) subject to changes in exchange rate;
-Preparing documentation at the request of the bank, tax services, tenders.

Accountant (single)

с 10.2009 по 01.2019 (9 лет 3 месяца)
Advertising agency TRUE-AG, LTD, Kyiv (Marketing, advertising, and PR)

-My responsibilities included accounting of production cost, fixed assets, goods and material values, services, sales, settlement of disputes with suppliers and buyers, all kinds of accounting and tax;
-Preparation of financial reports, statements and tax returns;
-Maintains relationship with tax authorities;
-Daily control and management of cash flow;
-Manage payroll accounts. Keep a record of employees’ attendance and compute the total salary payable to each employee at the end of every month.
-Support to the managers with the necessary accounting and finance information.

Образование

VNAU Vinnytsia National Agrarian University - B.S. in Accounting & Finance 2012

B.S. in Accounting & Finance, Vinnytsia
Высшее, с 2007 по 2012 (5 лет)

Знания и навыки

• CSS
• HTML
• Zendesk
• Slack
• Figma
• Intercom
• Jivo
• Confluence + Jira

Знание языков

• Португальский — выше среднего
• Английский — средний
• Украинский — свободно
• Русский — свободно

Рекомендации

Nataliia Pasichnyk

Nataliia Pasichnyk

Customer support manager (Portuguese) (night shift)