Сервис поиска работы №1 в Украине
Rachael
Customer support representative
- Рассматривает должности:
- Customer support representative, Sales manager, Customer service manager
- Возраст:
- 27 лет
- Город проживания:
- Одесса
- Готов работать:
- Удаленно
Контактная информация
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/12241591/
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Rachael Kaburu
Nairobi, Kenya | [открыть контакты ](см. выше в блоке «контактная информация») | [открыть контакты ](см. выше в блоке «контактная информация») | LinkedIn:
https://com/in/rachael-kaburu-2193a920b
PROFESSIONAL SUMMARY
Detail-oriented and highly communicative Customer Support Representative with 3+ years of experience
providing omnichannel support through live chat, email, social media, and phone calls. Proficient in CRM tools
such as Salesforce and skilled at handling complaints, verifying documentation, and maintaining client trust
through timely, professional support. Known for handling pressure well, coordinating across departments, and
quickly identifying and resolving client issues. Seeking to bring my experience and commitment to excellence
to a compliance and support role.
CORE SKILLS & COMPETENCIES
- Omnichannel Customer Support (Live Chat, Email, Phone)
- Complaint Handling & Issue Resolution
- CRM Management (Salesforce)
- KYC Documentation Review & Client Verification
- Client Needs Analysis & Follow-ups
- Gmail Workspace & Helpdesk Experience
- Call Handling with Professional Tone
- Interdepartmental Communication
- Attention to Detail & Process Compliance
- High English Proficiency (Written & Spoken)
- Fast Learner & Adaptable Under Pressure
WORK EXPERIENCE
Customer Service Representative | Dag Heward Mills Ministry
Nairobi, Kenya | Jan 2022 Dec 2023
- Delivered customer support through phone calls, emails, live chat, and social media platforms.
- Monitored and managed customer inquiries and escalations, ensuring resolution and follow-up.
- Verified client requests, collected required documents, and logged detailed records in the CRM.
- Assisted with account-related issues, resolving them in collaboration with internal departments.
Page 1
- Maintained service accuracy and compliance with data protection and service standards.
- Worked under pressure to manage large volumes of queries while meeting service KPIs.
Sales Representative | Airtel Networks Kenya
Nairobi, Kenya | Jan 2024 Present
- Managed CRM records while responding to client questions and concerns across channels.
- Handled and escalated client issues as needed, delivering accurate and empathetic responses.
- Verified information during service activations and documented updates per company procedures.
- Provided professional phone support and followed up with clients on documentation or inquiries.- Liaised with
different departments to resolve issues that affected service delivery or compliance.
EDUCATION & CERTIFICATIONS
Bachelor of Science in Medical Laboratory Science | Mount Kenya University
Kenya | Graduated July 2022
Diploma in Business Management | Alison Institution
Online | Earned November 2022
TECHNICAL SKILLS & TOOLS
- CRM Tools: Salesforce
- Communication Tools: Gmail Workspace, Microsoft Teams
- Support Systems: Live Chat, Helpdesk Platforms
- Productivity Tools: Microsoft Excel, Outlook, Word, Google Sheets
REFEREES
Available upon request
Page 2
Nairobi, Kenya | [
https://com/in/rachael-kaburu-2193a920b
PROFESSIONAL SUMMARY
Detail-oriented and highly communicative Customer Support Representative with 3+ years of experience
providing omnichannel support through live chat, email, social media, and phone calls. Proficient in CRM tools
such as Salesforce and skilled at handling complaints, verifying documentation, and maintaining client trust
through timely, professional support. Known for handling pressure well, coordinating across departments, and
quickly identifying and resolving client issues. Seeking to bring my experience and commitment to excellence
to a compliance and support role.
CORE SKILLS & COMPETENCIES
- Omnichannel Customer Support (Live Chat, Email, Phone)
- Complaint Handling & Issue Resolution
- CRM Management (Salesforce)
- KYC Documentation Review & Client Verification
- Client Needs Analysis & Follow-ups
- Gmail Workspace & Helpdesk Experience
- Call Handling with Professional Tone
- Interdepartmental Communication
- Attention to Detail & Process Compliance
- High English Proficiency (Written & Spoken)
- Fast Learner & Adaptable Under Pressure
WORK EXPERIENCE
Customer Service Representative | Dag Heward Mills Ministry
Nairobi, Kenya | Jan 2022 Dec 2023
- Delivered customer support through phone calls, emails, live chat, and social media platforms.
- Monitored and managed customer inquiries and escalations, ensuring resolution and follow-up.
- Verified client requests, collected required documents, and logged detailed records in the CRM.
- Assisted with account-related issues, resolving them in collaboration with internal departments.
Page 1
- Maintained service accuracy and compliance with data protection and service standards.
- Worked under pressure to manage large volumes of queries while meeting service KPIs.
Sales Representative | Airtel Networks Kenya
Nairobi, Kenya | Jan 2024 Present
- Managed CRM records while responding to client questions and concerns across channels.
- Handled and escalated client issues as needed, delivering accurate and empathetic responses.
- Verified information during service activations and documented updates per company procedures.
- Provided professional phone support and followed up with clients on documentation or inquiries.- Liaised with
different departments to resolve issues that affected service delivery or compliance.
EDUCATION & CERTIFICATIONS
Bachelor of Science in Medical Laboratory Science | Mount Kenya University
Kenya | Graduated July 2022
Diploma in Business Management | Alison Institution
Online | Earned November 2022
TECHNICAL SKILLS & TOOLS
- CRM Tools: Salesforce
- Communication Tools: Gmail Workspace, Microsoft Teams
- Support Systems: Live Chat, Helpdesk Platforms
- Productivity Tools: Microsoft Excel, Outlook, Word, Google Sheets
REFEREES
Available upon request
Page 2
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Резюме кандидата размещено по адресу: https://www.work.ua/resumes/12241591/