Japhet

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Resume from February 3 2025
Osuji Japhet
Customer support specialist, sales manager, virtual assistant, dispatcher
Full-time, part-time.
Age:30 years
City of residence:Kharkiv
Ready to work:Remote
Contact information
Phone number:[открыть контакты](см. выше в блоке «контактная информация»)
Email address:[открыть контакты](см. выше в блоке «контактная информация»)
Work experience
PRE-SALE MANAGER
from 06.2024 to now (8 months)
LEGION REAL ESTATE, Remote (Real estate)
Qualifying generated leads and scheduling appointments with our expert real estate advisors.
Provide valuable feedback to improve our pre-sales policies and techniques.
Working with CRM KOMO to organise client data.
Virtual Assistant
from 11.2023 to 02.2024 (3 months)
Vintage, Remote (Marketing, advertising, and PR)
Qualifying generated leads.
Schedule appointments in order of priority, and ensuring maximum effectiveness in achieving predetermined goals.

Customer Support Manager/Dispatcher
From 08.2023 to 09.2024
Kuchenko Appliances Repair (USA, remote)
1. Handled both inbound and outbound calls, helping customers settle disputes as well as manage bookings for repair visits.
2. Helped with managing online payments as well as making calls for debt claims.
3. Managed client boookings from Yelp,Thumbtack.
4. Worked with Workiz CRM
5. Rose to senior dispatcher role.

Sales manager
from 02.2021 to 10.2023 (2 years 8 months)
UAAC, Kharkiv (Education and science)
Responsibilities
1. Cold calling and emailing prospective students around the world, majorly Africa , introducing them to higher education opportunities in Ukraine.
2. Managed our social media accounts for ads and promotion of services.
3. Was team lead tasked with the responsibility of setting up meetings with prospective clients,writing weekly progress reports and brainstorming ideas on sales and client satisfaction.
4. worked with CRM zendesk and workiz.
Sales manager
from 09.2017 to 02.2021 (3 years 5 months)
Dynamo Group, Kharkiv (Real estate)
My responsibilities included:
1. Marketing our products to prospective clients, offering them the best possible prices, while helping them make the best choice.
2. Ensured deals were closed, ensuring the sales team met the company's targets. Was also involved in providing valuable feedback to help in improving company's sales policies and techniques.
3. Worked with CRM Zendesk.
Customer support representative/Sales manager
from 03.2015 to 08.2017 (2 years 5 months)
Call center., Kharkiv (Chemical industry, pharmaceuticals)
My responsibilities included:
- working as an inbound customer support representative and sales manager.
- Attended to customer's needs which included helping them get their medications with the best package available, easing their purchase hassle, while ensuring they never run out of their supplies.
- Handling outbound follow up calls to potential clients who had previously indicated interest in our services.
Education
V.V Dokuchaeva kharkiv National Agrarian University
Accounting And Finance, Kharkiv
Higher, from 2018 to 2020 (2 years)
Graduated with a Master's degree where I learned the basics of accounting, starting and growing business organisations, gained insights into global markets, gathering analytical skills,long term strategic planning and financial budgeting with insights into profit and loss margins.
V.N Karazin Kharkiv National University.
Medicine, Kharkiv
Higher, from 2012 to 2018 (6 years)
I graduated from the faculty of medicine and had an awesome experience studying in the beautiful city of Kharkiv.
V.N Karazin Kharkiv National University
Preparatory (Language), Kharkiv
Higher, from 2012 to 2012 (меньше 1 года)
Had an amazing time learning the basics of russian language, eventually going on to gain fluency in the language.
Additional education and certificates
Introduction to customer support, Coursera
2024, 2 months
Public speaking and Leadership, Toastmasters International
2022-present, still ongoing
Knowledge and skills
MS Excel, MS Word, PC User, Communicability, Work with clients, Teamwork, Google, Adobe Acrobat Reader, Management skills, Adobe, Time management, Leadership, Bilingual, Organisational Skills, Stress resistance, Management of CRM, Ability to work in multitasking mode, Receiving incoming calls, Conducting online chats, Salesforce user, The first line of support, Second line of support, Fast typing, Trello, Slack.
Language proficiencies
• English ─ fluent
• Russian ─ advanced
• Ukrainian ─ average
• French ─ beginner
References
Joseph Israel James Jnr.
customer care representative, HR manager,
Phone number:[открыть контакты](см. выше в блоке «контактная информация»)
Email address:[открыть контакты](см. выше в блоке «контактная информация»)
Additional information
I have excellent communication skills and I am a result oriented hardworker. I am diligent,committed,punctual,and have the ability to work both individually and as a team player who understands that together each achieves more. I am committed to giving my best to significantly contribute towards reaching organisational goals in record time, while offering the best possible services. I am a self–motivated, self–starter who believes that strong communication skills is a powerful tool for success, and that is why I pay close attention to details as this is vital for good communication. I am an active listener as well, and I am able to connect with people from all walks of life. I am confident in my ability to work hard and stay focused until the job gets done. I look forward to contributing to your company's success story by offering my best services.

The candidate's resume is posted at https://www.work.ua/en/resumes/8936343/