Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/1265368

Опыт работы

Account Manager

с 11.2008 по наст. время (15 лет 6 месяцев)
UCT (Marketing/Advertising)

3+ years experience in Internet Marketing and managing campaigns.

Strong analytical skills (have a good experience in online-marketing campaigns analyze/ optimization), deep knowledge of Google AdWords (marketing and technical side), social networks, media ads, SEO optimal keywords list research, web pages usability.

Account management (negotiations, contracts concluding, optimal package selection individually for each client, advertising campaigns management with further analysis of their effectiveness).

Receptionist

с 06.2007 по 11.2008 (1 год 5 месяцев)
Krizantem Hotels (Turkey, Alanya) (Hotels)

* dealing with reservations and cancellations by phone, e-mail, letter, fax or in person
* checking guests in/out, allocating rooms and handing out keys
* checking guests out, preparing bills and taking payment
* help to reservation department
* handling foreign exchange
* taking and passing on messages
* dealing with special requests from guests, such as ordering taxis, booking local trips, storing valuables and luggage
* answering questions about facilities in the hotel and the surrounding area
* dealing with complaints or problems

Receptionist and Guest Relations

с 04.2006 по 11.2006 (7 месяцев)
Papillon Muna Hotel (Paloma Beach) (Hotels)

As Receptionist:
* dealing with reservations and cancellations by phone, e-mail, letter, fax or in person
* checking guests in/out, allocating rooms and handing out keys
* checking guests out, preparing bills and taking payment
* help to reservation department
* handling foreign exchange
* taking and passing on messages
* dealing with special requests from guests, such as ordering taxis, booking local trips, storing valuables and luggage
* answering questions about facilities in the hotel and the surrounding area
* dealing with complaints or problems

As Guest Relations:
* dealing with complaints or problems
* daily arranging welcome cards for tourists up to check-in list
* meeting guests in A La Carte Restourants

Receptionist

с 09.2004 по 03.2006 (1 год 6 месяцев)
IBRR (EBRD) (wwwr.worldbank.org) (UNO)

Distribution of incoming calls
Distribution of diplomatic correspondence
Organization of the meetings schedule
Conferences organization
Assistance in project work
Office vehicles control

Образование

National Aviation University

Management and Logistics, Kiev
Высшее, с 1999 по 2004 (4 года 9 месяцев)

Дополнительное образование и сертификаты

Kiev Institute of Tourism (Manager of Tourism Certificate)

2007

Знания и навыки

Знание языков

• Английский — продвинутый
• Турецкий — средний
• Немецкий — начинающий
• Русский — свободно
• Украинский — свободно

Дополнительная информация

* I am persuasive, communicative, dynamic and friendly personality, self-motivated, easy trainable and able to work independently
* My interests are: learning languages, reading & studying about communication psychology, tourism, web-technologies; sport, healthy way of life.