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Iuliia Cherniak
674758292
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Barcelona, Spain, 08035
PROFESSIONAL SUMMARY

Highly motivated and results-driven professional with two Master’s degrees in Tourism Management and Literary Translation. Fluent in four languages
(Spanish, English, Russian, and Ukrainian), with over four years of experiencein digital marketing, social media management, and customer service. Skilled
in data analysis, content creation, and customer experience management, using tools such as Google Analytics and Tableau. A fast learner with strong
analytical skills and attention to detail, dedicated to driving brand engagement and delivering exceptional customer experiences.

WORK EXPERIENCE

Front-desk Agent May 2024 - Feb 2025
Eco Hostal Grau • Barcelona, Spain

Managed check-ins/check-outs, and handled bookings (Hotelgest system).
Provided administrative support, managed calls/emails, and coordinated with departments.
Resolved guest issues, handled billing, and managed cash operations.
Created social media content (Instagram, Facebook) and responded to online reviews.
Integrated a guest app in Hotelgest system, Google Maps for local tips, and developed designed digital guides.
Organized events, managed supplies, and ensured a tidy reception area.
Communicated in English, Spanish, Ukrainian, and Russian to support international guests.

Administartor and translator Jun 2022 - Dec 2022
Sant Joan de Deu Children´s Hospital • Barcelona

Delivered exceptional customer service while accurately recording client data in Salesforce.
Translated medical documents between Ukrainian, English, Russian, and Spanish, ensuring precision and clarity.
Coordinated appointment scheduling and managed calendars e"ciently.
Provided consecutive interpretation during video calls to facilitate clear communication.
Localized marketing materials to suit the Ukrainian market, enhancing audience engagement.
Handled correspondence and facilitated communication with Ukrainian government institutions.

Social Media Services Associate Aug 2021 - Jun 2022
Nestlé • Lviv, Ukraine

Conducted social listening and consumer behavior analysis using Sprinklr and Talkwalker to support brand visibility
and engagement.
Prepared and maintained data-driven reports, performing data extraction, transformation, and visualization using
Power BI and Tableau.
Monitored online brand coverage to manage reputation and provide rapid responses to potential crisis situations.
Managed complex, high-volume tasks across multiple digital platforms for Spanish, Latin American, Russian, and UK
markets.
Created and distributed engaging social media content, driving tra"c and brand promotion.
Utilized Ahrefs, Crowdtangle, and Google Analytics for digital marketing analytics and campaign optimization.
Collaborated on digital content strategies to enhance customer engagement and loyalty.

Content MAnager Mar 2020 - May 2021
Genesis • Kyiv, Ukraine

Conducted content research and fact-checking to ensure accuracy, relevance, and alignment with brand messaging.
Created and distributed valuable, relevant, and consistent content tailored to attract and retain target audiences
across digital platforms.
Developed content strategies focused on driving tra"c and engagement, resulting in increased sales and enhanced
brand promotion.
Utilized data analytics tools such as Ahrefs, Crowdtangle, Tableau, and Google Analytics to monitor content
performance and audience behavior.
Measured and evaluated the e#ectiveness of marketing activities, providing actionable insights to optimize future
campaigns.
Collaborated with cross-functional teams to align content initiatives with overall marketing objectives, ensuring brand
consistency across all channels.

EDUCATION
 Tourism and travel services management (Master's degree) Oct 2018 - Sep 2019
University of Cádiz • Cadiz, Spain

Language interpretation and translation (Master's degree) Sep 2016 - Jun 2018
Taras Shevchenko National University of Kyiv • Kyiv, Ukraine

SKILLS

Soft-skills:

Fast learner & adaptable
Strong communication & teamwork
Attention to detail & organizational skills
Creative & analytical thinker
Problem-solving & decision-making
Leadership & responsibility
Cultural awareness & professionalism

Tech-skills:

Data Analysis & Visualization: Google Analytics, Tableau, Power BI
Social Media Management & Monitoring: Sprinklr, Talkwalker, Crowdtangle, Ahrefs
Digital Marketing Tools: Google Ads, Facebook Ads, Semrush
Design & Content Creation: Adobe Photoshop, Figma, Canva, InShot
Hotel Management Systems: Oracle Opera, Hotelgest
CRM & Project Management: Salesforce, HCIS, Tidio

Language skills:

English - Fluent
Spanish - Fluent
Ukrainian - Fluent
Russian - Fluent
Catalan - Beginner
French - Beginner

VOLUNTEER WORK

Guide and Interpreter Aug 2017 - Aug 2018
Classic Private University • Zaporizhzhia, Ukraine

Volunteered by assisting scientific organizations with translations and guiding tours.

Translator Nov 2024 - Feb 2025
National Museum of the Holodomor-Genocide • Kyiv, Ukraine

Translated the brochure "Holodomor: Main Facts" from English into Spanish, ensuring high-quality and accurate content
to help promote historical awareness globally. Received a recommendation letter acknowledging the quality and
significance of the work.