Виктория

Viktoriia Krychenkova
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May, 13, 1993 (32 years old)

Professional Summary
Highly-motivated, productive and customer-focused service professional with over 4 years’ experience in administrative role. 9 months as a supervisor at the cleaning department at shipyard. Strong communication, interpersonal, and problem-solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly; organize and adapt readily to new challenges.

Key Competencies
• Manage up to 50 workers
• Strong Communication Skills
• Cash handling, work with register, payment terminal
• Work under pressure
• Customer service
• Retail
• Team player
• MS Office (Word, Excel, Outlook, Power Point),
• CRM

Working Experience

ReceptionistMay 2025-September 2025
Hotel Litus Oliva, Greece
• welcome guests upon arrival, managed check-in and check-out;
• verify reservation and booking by hotel point (software);
• processed payments by cash and card;
• coordinate with housekeeping and maintenance to prepare rooms to provide best experience;
• prepare daily reports for housekeeping. maintenance and F&B departments;
• provide information about hotel services. Roules and local attractions;
• respond to guests complains and resolve it professionally;
• keep front desk and receptions area clean and organized.
Head of cleaning departmentMarch 2024- December 2024
UAB Marine work, Klaipeda, Lithuania
• prepare the necessary documents to get the work permits for hiring employees;
• communication and get tasks from customers;
• control work process and discipline, check and submit the completed work;
• make a work schedule for each day and prepare daily and monthly reports;
• resolve work issues and conflicts, assistance in solving personal and everyday problems of employees, maintain healthy atmosphere of the teem
• manage 30-48 workers
• conclude several direct contracts with the Swedish shipping company.
Front counter attendantMay 2023 – September 2023
Tim Hortons, BC, Canada
• take customers’ orders
• serve customers at counter and drive-thru area
• use equipment to prepare hot and cold beverages as coffee, tea, smoothies, quenchers
• receive payment
• heat and prepper simple food items
• make storage and cleaning,
• perform other duties to assist baker and sandwich bar staff

Assistant manager/ customers services clerkSeptember 2018 – February 2022
Ukrainian branch of Marine-Work LLC
• inform customers about providing services in person or by phone
• book an appointment
• explain the type and cost of services offered
• respond to enquiries and emergencies
• update profile, accounts, initiate bulling and process claim payment
• prepare and sign contracts
• hire workers
• fill visa applications forms

Call-center agent/customer serviceSeptember 2017 – September 2018
Evgakids LLC, Ukraine:
• provide information about goods and services by phone (approximate 70-100 call per day)
• work with feedback and resolve complaints

Receptionist/front desk clerkOctober 2016 – October 2017
Premier hotels and Resorts, Ukraine
• maintain an inventory of vacancies, reservation and gest assignments
• register arriving guests and assign rooms
• answer enquiries regarding hotel services and registration by letter, phone and in person
• provide information about services available in the community and respond to guests’ complains
• complete and check daily records sheets, guests accounts, receipts using computerized or manual systems
• present statements of charges to departing guests and receive payment
• make wake-up call
• control the work of housekeepers
• help to serve the breakfast
Snack attendantMarch 2016 – September 2016
Royal Caribbean International
• serve customers at buffet tables
• portion, assemble and wrap food or place it directly on plates for service to patrons
• use equipment to prepare hot and cold beverages as coffee, tea and cold beverages
• stock refrigerators and salad bars
• clear and clean tables
• bring clean dishes, flatware and other items to serving areas and set tables
Cashier/Team memberMay 2012 – September 2012
Crispy Creamy Doughnuts, SC, USA\
• prepare drinks and donuts
• take customers’ orders
• identify the price of goods and tabulate total payment required using register
• receive and process payment by cash, credit/debit card
• may stock shelves and clean check-out counter area

Education

Bachelor Degree - Kherson National Technical University, Department of International Economic Relationship