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TETIANA NEMYRSKA
Project Manager | Process Optimization

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SKILLS & TOOLS SUMMARY
Project & Process
Management Experienced Project Manager with over 10 years of proficiency in call

Agile, Scrum, Kanban center operations initiatives, mobile application development, global
Business Process Optimization enterprise-level HRMS/ATS systems implementation, and other
BPMN domains. Successfully delivered 15+ projects for clients from 8
Lucidchart
countries.
Great experience in business process optimization, technical
Technical Documentation
documentation, cross-functional, remote, and international team
SOW, PRD
leadership, financial planning, and motivation systems. Strong
Confluence
Google Docs expertise in Agile methodologies, KPI development, workflow
automation, and IT project execution. Skilled in creating technical
Task & Workflow Management specifications, business processes, and system documentation.
Jira, Trello My approach is founded on values, systematization, process and
Miro data optimization, strong organization, and strategic planning. I
Asana
ClickUp believe communication is king, and data makes decisions.
Lucidspark
WORK EXPERIENCE
Communication
Slack Project Manager, International Services 2019-2022
Google Meet Adelina BPO
MS Teams
Zoom Managed a global immigration & citizenship service project across 26
countries in 20 languages
Recruited and managed a team of 50+ multilingual agents (some speaking 4-
Data Analysis and Budget
5 languages) in a single location
Management
Ensured compliance with governmental background verification requirements,
MS Excel
information security, and PII protection
Google Spreadsheet
Basic level of Tableau, Power Developed and implemented KPIs, and consistently monitored performance
BI, Looker Studio metrics (SL, CSAT, NPS, CES, FRT, RT, FCR)
Developed and implemented KPIs, compensation and motivation systems
Coordinated cross-functional teams, including Team Leaders, Supervisors,
Basic/Beginner Development
Knowledge Quality Managers, and Trainers
Created technical specifications and wireframes for internal agent software
Python
SQL Conducted regular process audits and managed daily business operations
HTML, CSS Led budgeting, financial reporting (P&L, forecasts, billing) and performance,
AI & ML Fundamentals which gave a strong base for decision-making and strategic planning
Designed flexible processes allowing immediate restructuring in emergency

Other cases. Developed a BCP that helped successfully navigate crisis management
during COVID-19 and the full-scale invasion of Ukraine
IP Telephony
Figma Tools & Skills: Jira, Trello, Miro, Balsamiq, Confluence, Power BI, MS Excel, IP
Balsamiq Telephony, API, Risk Management, Team Management and Leadership
EDUCATION Mobile Product Manager 2022
Adelina BPO

Led the development of a complex mobile application aimed at digitalizing B2C
Bachelor Culture and
communications for a client seeking to expand market share in their industry
Arts
Created comprehensive technical specifications for a mobile app featuring
Ivan Franko National University of
multi-branched Q&A systems, integrated chat functionality, and direct IP
Lviv
telephony
2005-2010
Successfully managed the project from conception to beta version,
coordinating with all stakeholders and overseeing the entire development
CERTIFICATIONS process
Established effective communication channels and workflows between the
client, development team, and other involved parties to ensure smooth project
CAPM
progression
Project Management Institute
The resulting beta version was used by the client for demonstrations to key
2025 - in progress
decision-makers in their industry, showcasing our modern, cost-effective
approach to business communications
Project Management Played a dual role as both Product Manager and Project Manager, handling
LABA technical requirements, cross-functional team coordination, and client
2019 relations simultaneously
Tools & Skills: Jira, Trello, Miro, Balsamiq, Confluence, MS Excel, IP Telephony, API,

Pre-Acceleration Program PRD, Risk Management, Team Management and Leadership

in Marketing
UCU Center for Entrepreneurship
2019
Business Analyst - HR Systems 2022

Adelina BPO
Leader 3.0
Led a strategic initiative to select and implement an HRMS/ATS solution,
LEADERWAY
leveraging extensive cross-departmental experience and project
2018
management expertise
Conducted comprehensive market research on HRMS/ATS solutions, analyzing
Boss: Perfect or Ineffective functionality, customization capabilities, and pricing models
KA GROUP Conducted interviews with internal and external HR specialists to gather
2014 requirements and insights
Evaluated potential vendors, initiating discussions to assess product suitability
and integration possibilities
Effective Management
Developed a structured approach for system selection, considering company-
Skills
wide processes and individual department needs
D-Space
Planned the implementation roadmap and resource allocation
2014
Created visualizations for the company’s structure and all business processes
Prepared to develop detailed technical specifications and requirements
Public Speaking and documentation for potential custom development
Presentation Skills Balanced stakeholder needs across various departments, ensuring a holistic
SMART Consulting approach to system selection
2012 Leveraged a deep understanding of company processes to identify
optimization opportunities through HRMS/ATS implementation
Established a strong foundation for future implementation despite the project
pause due to the full-scale invasion of Ukraine
Tools & Skills: Jira, Trello, Miro, BPMN, Power BI, MS Excel, Risk Management, Team
Management and Leadership
 Sales Operations/Project Manager 2016-2019
LANGUAGES
Adelina BPO
English (C1)
Successfully launched and managed over 15 projects for clients in 8 countries
French (B1) across multiple industries (telecom, banking, streaming, e-commerce)
Ukrainian (native) Led pre-sales activities and maintained client communication throughout
project lifecycles, ensuring alignment with client needs and expectations
Developed and implemented KPIs, monitoring performance throughout the
AWARDS project duration to ensure consistent delivery of high-quality results
Authored technical specifications for internal project management software,
Ranked #2 for Best overseeing implementation to ensure alignment with operational needs
Project Manager Worked closely with IT teams to resolve system issues and implement new
ContactCenterWorld - Top solutions
Ranking Performers: EMEA Conducted regular process audits to maintain compliance with client
2021 requirements and industry standards
Developed and implemented new business processes to enhance operational
Ranked #3 for Best Sales efficiency and project outcomes
Professional Led teams of 10–50+ agents, supervising Team Leaders, Supervisors, and
ContactCenterWorld - Top Trainers
Ranking Performers: WORLD Created and implemented employee motivation and bonus systems to drive
2012 performance and retention
Conducted onboarding for new L-level team members and provided ongoing
Ranked #2 for Best Sales training and certification
Professional Prepared comprehensive financial reports, including forecasts, P&L statements,
ContactCenterWorld - Top and billing documents
Ranking Performers: EMEA Managed project budgets and financial performance, ensuring profitability
2012 while meeting client expectations
Calculated staffing needs and created candidate profiles for recruitment,
ensuring optimal team composition for each project
PET PROJECTS Formed project teams and assigned responsibilities based on project
requirements and individual strengths
PP1 - Outdoor gear Generated internal and external (partner) reports to maintain transparency
marketplace and facilitate data-driven decision-making
Zibrav - Travel packing Analyzed project data to identify trends, challenges, and opportunities for
assistant | Featured on 24TV improvement
Tools & Skills: Jira, Trello, Miro, Confluence, Power BI, MS Excel, IP Telephony,
Lucidchart, BPMN, Figma, Risk Management, Team Management and Leadership

Project Manager, Business Co-Owner 2017-now

Chystenko - care, beauty, and household goods store

Launched and managed the project, overseeing all operations
Developed comprehensive branding, marketing, customer journey, financial
strategies, and reporting
Team management: recruitment, training, team building, and team leadership
Established supplier and customer relationships and optimized procurement
processes
Ensured consistent revenue growth since the company's launch, averaging 18%
annually
Launched an e-commerce store with nationwide delivery services,
coordinating a team of a designer and 2 developers
Tools & Skills: Miro, Trello, Figma, Balsamiq, Waterfall, Power BI, SOW, PRD, 1C