Ishola

Ishola Sodiq Olalekan

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Based in Dnipro, Ukraine | Open to relocation & remote work

Professional Summary

Versatile and results-driven Customer Service & Dispatch Professional with
proven success across logistics, aviation, sales, and healthcare. Over 5+ years
of delivering excellent service, optimizing operations, and solving complex
problems under pressure. Adept at managing dispatch operations, handling
customer issues with empathy, and ensuring smooth communication between
departments. Combines strong analytical skills with a customer-first mindset to
exceed expectations and meet KPIs. Ready to bring reliability, initiative, and
innovation to a high-performing logistics or customer support team.

Professional Experience

Sales RepresentativeGlyde, Ireland — 2024–Present
 ●​ Built lasting client relationships and closed high-value deals through
consultative sales.​

●​ Consistently exceeded monthly sales targets by 15–20%.​

●​ Delivered responsive customer support and resolved concerns to ensure
retention.​

●​ Conducted market research to identify profitable leads and upselling
opportunities.​

●​ Increased client retention by 25% by creating follow-up protocols.​

●​ Ranked top 3 among 20+ reps for highest conversion rate over Q1 2024.
●​ Introduced a lead-tracking system that improved response time to inquiries
by 30%.​

Dispatcher / Logistics Coordinator

GlobalTranz (Remote) — Oct 2022–Present
 ●​ Managed freight scheduling, routing, and real-time communication between
drivers and dispatch centers.​

●​ Tracked deliveries and handled route adjustments for maximum efficiency
and cost savings.​

●​ Responding to customer queries and issues regarding shipments, ensuring
satisfaction.​

●​ Used dispatch tools and communication systems (radio, phone, CRM) to
maintain workflow clarity.​

●​ Reduced late deliveries by 40% through proactive route re-optimization.​

●​ Trained 5+ new dispatchers, streamlining onboarding with clear SOPs.​

●​ Spearheaded a daily performance dashboard that boosted dispatch
accuracy by 20%.​

Customer Service Representative
Wizz Air — 2021–2022

●​ Provided fast and courteous support to customers across multiple channels
(phone, email, in-person).​

●​ Handled complex flight bookings, changes, and cancellations.​

●​ Resolved customer complaints calmly and effectively, improving overall
satisfaction scores.​

●​ Assisted passengers with check-in, boarding, and baggage processes in
compliance with airline policies.​

●​ Improved call handling time by 15%, maintaining high customer satisfaction
ratings.​

●​ Awarded “Top Performer of the Month” twice for outstanding service
metrics.​

●​ Contributed to reducing complaint escalations by 35% by using empathetic
issue resolution.​
Medical Assistant

Dnipropetrovsk Specialized Clinical Medical Center — Oct 2021–Feb 2022

●​ Supported physicians in patient care including injections, vitals, and
documentation.​

●​ Ensured examination rooms and equipment were always clean and ready.​

●​ Maintained accurate records contributing to effective diagnosis and patient
tracking.​

●​ Streamlined patient intake process, reducing wait times by 20%.​

●​ Assisted in over 200 procedures with zero safety violations.​

●​ Recognized for attention to detail in medical documentation and patient
triage.​

Freelance Graphic Designer
Lviv, Ukraine — Jan 2015–Jan 2019

●​ Delivered creative branding, visual designs, and marketing materials to
global clients.​

●​ Managed multiple freelance projects simultaneously while meeting
deadlines.​

●​ Collaborated with clients to align design output with brand vision and goals.​

●​ Completed 100+ design projects with 95% client satisfaction rate.​

●​ Developed branding kits for 10+ startups that helped them launch
successfully.​

●​ Built and maintained long-term relationships with 15+ recurring clients.​

Education

Doctor of Medical Science (D.M.Sc.) – Medicine​
Medical Institute, Dnipro – Graduated July 2020
Core Skills

●​ Customer Service & Client Support​

●​ Dispatch & Logistics Coordination​

●​ Sales & Relationship Management​

●​ Operational Efficiency & Time Management​

●​ Cross-Team Communication​

●​ Flight Booking & Travel Support​

●​ Complaint Resolution​

●​ Scheduling & Route Optimization​

●​ Medical Documentation (Basic Care & Triage Support)​
Technical Proficiency

●​ Microsoft Office (Excel, Outlook, Word)​

●​ CRM Software & Call Documentation Tools​

●​ Dispatch Management Platforms​

●​ Adobe Photoshop, Illustrator​

●​ Data Entry & Database Systems​

●​ Languages
●​ English – Fluent​

●​ Certifications & Training
●​ Customer Service Excellence (2023)​

●​ Logistics & Dispatch Operations Certification (2022)​
●​ Sales & Negotiation Certification (2021)​

●​ Data Analytics & Reporting Course (2020)​