Надія

Tetiana Puhach
Dublin 15
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Profile
A determined, focussed individual with over 8 years’ experience in hospitality industry. Have gained ample skills such as; high standard of work ethic, excellent attention to detail and excellent communication skills. I am intuitive, a quick learner and willing to undertake any additional training for me to secure full time sustainable employment. Currently seeking a position with a progressive and fast paced company where I can utilise and develop my skills.
Education & Qualifications
Food Safety Training Based on FSAI Guidelines 2024
The Food Safety Company
Barista Skills, Level 2/201
Oiliuna with Baldoyle Training Center, Dublin 2024
English Classes, Intermediate 2023
Access campus student affairs division, Limerick, Ireland
Customer Service, Level 5, 2023
Further Education and Training Award – Limerick, Ireland
Masters in "Hotel and Restaurant Management” 2020
Kyiv National University of Trade and Economics – Kyiv, Ukraine
Academy oh hospitality – Kyiv, Ukraine
Barista start, 2016
Barista School Gemini – Kyiv, Ukraine

Work Experience
Hotel “Riviera Zoloche Resort and Spa” (multiple positions)
- Barista/Waiter in Hotel cafe (work in the morning) 06/2022 - 09/2022
• Provided excellent customer support: recommendations and consulting clients on the menu, ensuring attention to details.
• Service according to current standards. Serving breakfast.
• Preparing and serving hot and cold drinks such coffee, tea

– Receptionist Administrator 08/2020 – 12/2022
• Reception and registration of guests, provision of detailed information on services and accommodation conditions
• Used computer Program skills “Hotel”, Booking.com
• Writing of reports, organization and planning of guest service and Housekeeping.
• Managed Petty Cash.
• Followed of business ethic and standard of hospitality.

“SPA Hotel Zolote Runo” - Receptionist Manager09/2019 - 06/2020
• Writing of reports, organization and planning of guest service and Housekeeping.
• Worked with Chanel manager “OtelMS", Booking.com, Expedia, Airbnb
• Taking inventory and its order
• Execution of instructions of the hotel manager
• Business communication and taking negotiation with the clients.
• Work with complains and wishes of guests, solution of conflicts. Work with feedback of the clients on internet
• Personnel selection, organization and management. Training of new employees
• Making a schedule, keeping a time sheet
• Market monitoring and analysis of competitive offers
• Personnel management experience: search, selection, adaptation, motivation, control of employees

Country complex “Wish Family Space” - Receptionist Administrator03/2019 - 09/2019
• Reception and registration of guests, provision of detailed information on services and accommodation conditions
• Computer Program skills “Solaris Fusion SPA”, Travel Line, Booking.com
• Quality service control, according to guest’s wishes and standard.
• The operation aspects of the reservation and the management of guests
• Conducted calculation of payment for accommodation and services provided (cash discipline)
• Assisted customers on other extra service bookings: massage, beauty, etc.

Cafe “Cofemolka” — Barista 01/2017- 09/2018
• Knowledge of cash discipline Opening & Closing coffee stations
• Maintained high standards in service and cleanliness
• Work under pressure & multitasking.
• Creates a welcoming store environment.
• Took orders; prepared beverages, food products and handles cash

Sport club “Kidev” - Receptionist Administrator12/ 2015 - 12/ 2016
• Registration and booking of football, volleyball, paintball pitches, control rental bicycle.
• Program skills: «R-kipper», «D2»

«Park-Hotel Kidev» -Hotel Waiter12/2014 - 12/ 2015
• Provided excellent customer support: recommendations and consulting clients on the menu, ensuring attention to details.
• Service according to current standards. Serving breakfast (buffet table)
• Preparing and serving hot and cold drinks such coffee, tea
Additional Information
Languages – English Intermediate, Ukrainian-Native, Russian-Native.
Computer skills: MS Word, Excel, PowerPoint, Internet.
Interests
Fitness, cycling, reading books: business literature and psychology for self-development.

References available on request.