Sunday

SUNDAY DAMILARE IDOWU
CUSTOMER SERVICE REPRESENTATIVE

ABOUT ME

Motivated͏and client oriented, with great communication abilities͏and interpersonal skills͏, I like to work with people of diffe͏rent
backgrounds. It gives me pride to deliver service at its best with empathy and efficiency while keeping the utmost
professionalism. I am dependabl͏e, flexible, and a fast learner who can problem solve as well as keep her composure in any
situation. My main aim is always to bring a positive c͏hange wherever I work by making meaningful and enjoyable experiences for
people.
CONTACT WORK EXPERIENCE

[открыть контакты](см. выше в блоке «контактная информация») Customer Service Representative
BrightWave Solutions ( Remote ) 2021 - 2025
[открыть контакты](см. выше в блоке «контактная информация»)
Responded to a high volume of consumer inquiries with professionalism and empathy,
resulting in the satisfaction and retention of clients.
Barcelona
Resolution of policy-related issues while providing accurate information regarding products
and services.
EDUCATION All interactions were documented in the CRM system to ensure the maintenance of
accurate client records.
KYIV MEDICAL UNIVERSITY Assisted in maintaining an efficient team by promoting best practices and Helping leaders
POLAND as needed.
Doctor Of Medicine, MD Consistently exceeded service standards, building strong client relationships and trust.
2019 - 2025
Online English Language Teacher
E & T ACADEMY Kombe - Cameroon 2020 - 2021
SKILLS
Delivered instruction in reading comprehension, grammar, and conjugation components of
Communication
the English language to 56 students in four classes.
Active Listening
Designed lessons based on the level of performance of students; more than 70% of
Empathy
students improved their learning due to better founded targeted lessons.
CRM Software
Applied web-based resources for upbeat, motivating lesson plans.
English
Observed student progress and provided individual feedback as well as lesson adjustments
Problem Solving
according to individual requirements.
Sales
Microsoft Office
Microsoft Word Sales Representative Accra Ghana
Microsoft Excel T&T LIMITED - 2018 -2019
Conflict Resolution Developed and nurtured new leads through fostering strong rapport with potential clients.
Made lucid presentations of products and services to clients. sales calls and sales
conversations.
LANGUAGES Engaged in price and contract negotiations to fulfill the requirements of customers as well
as the targets of the company.
English Native Showed professionalism, being steady and having good talking skills in all deals with clients.
Spanish A2 Did CRM updates and made basic sales reports to see how things were going.

Office Manager Nigeria Osun State
D4T TABLE WATER - 2017-2018
Supervised day-to-day production and distribution activities for bottled water.
Led a group of workers which included those in the making, packing, and sending
departments Encouraged unity among them Also pushed for top-notch work from
everyone.
Developed and executed strategic plans for growth, operational excellence, and
heightened customer joy.
OTHER CERTIFICATIONS & PROFESSIONAL TRAINING

Basic Science of Public Health (Online Certificate) – Covered foundational public health
concepts and principles.
Epidemiology Tools for Public Health (Online Certificate) – Gained practical skills in
analyzing and interpreting epidemiological data.
Diploma in Caregiving / Caregiver Support Services Training – Preventing the Spread of
Infection – Focused on safe caregiving practices, infection control, and patient support.
Healthcare Support Worker (NHS Certification) – Specialized in children and young
people’s mental health inpatient settings.
The World of Children and Young People (NHS Certification) – Explored developmental,
social, and emotional needs of children and young people.
Engagement within Children and Young People (NHS Certification) – Developed skills to
interact, support, and engage effectively with children and young people in healthcare
environments.

HOBBIES AND INTERESTS

Community Volunteering
Music
Teaching & Mentoring
Learning Languages
Wellness & Fitness
Public Speaking
Travel & Exploring
Medical Research & Innovation
Playing of Instrument

“I hereby give my consent for the processing of my personal data included in my CV for the purpose of
recruitment in accordance with Regulation (EU) 2016/679 of the European Parliament and of the
Council.”