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Менеджер по роботі з клієнтами
- Возраст:
- 34 года
- Город:
- Киев
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WORK EXPERIENCE
Senior Sales Manager 2024 - Now
Procter & Gamble Ukraine l Kyiv
Responsible for work with national distributor.
Launched Fem Drive program in January'25 which gave +13%
of sale on top (over forecast).
Developing new motivation program for the distributor. At the final approval stage.
Redesigning TDP program to improve distribution all over Ukraine.
In charge of "anti grey" project which helps to raise sales of legally imported goods.
Senior Account Manager 2023 - 2024
Glovo l Kyiv
Multiplied partners' investments in marketing in 8 times.
CONTACT ME Top-10 performer in my first quarter.
70% of my partners did their first purchases in promo and ads working with me.
Initiated and supported successful rebranding of a net restaurant. It gave 300% of GMV
growth in 1 month.
[
Held monthly and quarterly business reviews to evaluate progress toward strategic
goals
[
Cooperated with Marketing, Sales and Growth departments to improve business
processes.
Kyiv, Ukraine
Head of Sales 2018 - 2023
EDUCATION Tech hub: Hardware and software solutions l Kyiv
Implemented the "Online Assistant" service, which increased the number of leads by 18%.
Integrated the CRM system for the sales and technical support department.
Bachelor in Computer science
Developed and introduced a new motivational system along with software product
East Ukrainian National upsell techniques.
Significantly reduced the number of service calls by implementing the Turnkey
University Integration service.
20% growth in gross revenue during the Covid-19 quarantine
2008-2012 Reduction of operating costs by 11% while simultaneously increasing revenues from
corporate clients by 8%.
LANGUAGES
Sales manager 2016 - 2018
English (B2)
Ukrainian (Native) Tech hub: Hardware and software solutions l Kyiv
Leading a deal from the first call to issues after-sale
Implementing "trade in" service
TOOLS Making research for ad-company in Facebook, Google, Instagram, etc
Building strong trusting relationship with clients
Looker Studio
Power BI Assistant manager 2014 - 2015
MS Office apps Icequeen LLC l Dubai
Salesforce
Keeping in touch with key regulars by providing personal offers
Troubleshooting at work process
Managing partner relationships with such company as Skydive Dubai
CERTIFICATIONS Making research of customers experience
Taking part in developing company sales strategy
Negotiation Program at Business Development manager 2012 - 2014
Glovo
Sense Bank (Alpha Bank)
Google: Digital Marketing Developed and executed business growth strategies to attract high-value corporate
& E-commerce and individual clients.
Identified and capitalized on new market opportunities, increasing customer acquisition
and portfolio expansion.
Sales College at Streamlined client onboarding processes, improving efficiency and customer
satisfaction.
Procter&Gamble Analyzed customer data and market trends to refine product positioning and sales
strategies.
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