Світлана

Svitlana Lebedenko

Date of birth: 06/01/2003 Nationality: Ukrainian Gender: Female Phone number:

[открыть контакты](см. выше в блоке «контактная информация») (Mobile) Email address: [открыть контакты](см. выше в блоке «контактная информация»)

Address: Pasichna, 62, Lviv, Ukraine (Home)

WORK EXPERIENCE

06/11/2024 – CURRENT Bratislava, Slovakia
CUSTOMER SERVICE AGENT JOHNSON CONTROLS INTERNATIONAL

• Providing customer service.
• Managing incoming enquiries and handling orders.
• Covering the process from receiving customer purchase order through to receipt of payment excluding the
transport.

09/09/2024 – CURRENT Kyiv, Ukraine
PROJECT MANAGER SD PLATFORM

• Coordinating the team of 12 people.
• Managed the organisation of 10 projects for young people.
• Assessing the effectiveness of PR and communication strategies through key performance indicators (KPIs) and
made adjustments as needed (each month).
• Building networks within the team.

01/11/2023 – 10/06/2024
CONSULTANT IN UKRAINE OF SCANPOLE OY FINLAND SCANPOLE OY FINLAND

• Communicated with more than 20+ Ukrainian businesses.
• Analysed the Ukrainian market of wooden poles.
• Assembled data about Telecom companies (8 hours/week).

21/09/2023 – 21/11/2023 Lviv, Ukraine
PROJECT MANAGEMENT INTERN AT INVESTMENTS AND PROJECTS OFFICE LVIV CITY COUNCIL

• Prepared more than 10 investment reports and presentations.
• Coordinated with internal and external stakeholders.
• Conducted 3 business meetings with international partners where helped as a translator.
• Took part in seminars and trainings organized by Lviv City Council on how to launch a start up and business.

16/01/2023 – 29/01/2023 Lviv, Ukraine
ASSOCIATE IN THE CONSULAR AGENCY OF FRANCE IN UKRAINE CONSULAR AGENCY OF FRANCE IN
UKRAINE

• Conducted 3 researches on topics related to diplomacy, international relations, and bilateral relations between
France and Ukraine. Provided analysis and prepared briefs or reports for the department.
• Assisted with translation and interpretation tasks, helping to translate diplomatic correspondence, or speeches
from French to Ukrainian and vice versa.
• Supported the consulate's communication efforts by assisting in the preparation of articles, or social media
content related to the activities of the consulate. Helped to maintain the consulate's website and social media
platforms.

01/09/2021 – 31/08/2023 Lviv, Ukraine
ANALYST "ARIA" REGIONAL STUDIES CENTRE

• Wrote 5 analytical articles on topics such as "Austria's Foreign Policy", "War in Ukraine. Tackling the EU policy
challenges", "Common Foreign and Security Policy in the EU", "Japan's policy towards Ukraine in the context of
Russian aggression", and "Ukrainian-Japanese relations".
• Improved team efficiency by 30%, according to the analytical survey of the centre.
• Performed managerial and operational tasks and engaged 15 students to the centre.
EDUCATION AND TRAINING

02/09/2024 – CURRENT Lviv, Ukraine
MASTER Ivan Franko National University of Lviv

Field of study International relations, regional studies and public communications

01/09/2020 – 30/06/2024 Lviv, Ukraine
BACHELOR (HONS) Ivan Franko National University of Lviv

• GPA: 5.0/5.0.
• Specialisation: European studies.
• Top 1 student in academic results 2023.
• Relevant Modules: EU Integration Process, European security, EU in International Relations, EU institutional system.

Field of study International relations, regional studies and public communications

ERASMUS+ LONG-TERM MOBILITY PROGRAMS

• Erasmus+ long-term mobility programs in Tallinn, Estonia (Relevant Modules: EU Law, Basics of the EU, European
regionalism)
• Erasmus+ long-term mobility program in Turku, Finland (Relevant Modules: Policy Processes in the EU, Common
areas of EU policy, Foreign policy of European countries)

ERASMUS+ SHORT-TERM MOBILITY PROGRAMS

• Erasmus+ short-term mobility program "Promoting gender equality and social dialogue" Store Klaus, Denmark
• Erasmus+ short-term mobility program "Youth against conflicts" Berlin, Germany

01/2025 – 06/2025
DIGITAL INTERDISCIPLINARY MINI ACADEMY The University of Freiburg

• Non-degree EU-Ukraine relations and Academic English courses.
• Networking with students all around Ukraine.

02/2025 – 06/2025
INVISIBLE UNIVERSITY FOR UKRAINE Central European University

• Non-degree Rule of Law ideals, Fluency and spoken English courses
• Mentoring sessions for academic excellence.

SOCIAL AND POLITICAL ACTIVITIES

01/01/2024 – CURRENT Ukraine, Lviv
Deputy's assistant

• Developed 3 appeals to different Ministries of Ukraine.
• Assisted in organising meetings with citizens of Lviv.
• Contributed to the Deputy's speeches during the Lviv City Council gatherings.
• Developed a network with local civil society organizations.

05/11/2023 – 10/11/2023 Belgium, Brussels
Youth delegate 2023 to the EU institutions

• Represented Ukrainian youth in the European Parliament and the European Commission in the project
organised by the NGO "ANTS".
• Facilitated more than 5 dialogues with EU decision-makers to ensure that youth voices are considered in policy
discussions and decision-making processes.
• Prepared analytical papers on the topic "Ukraine's accession to the EU".
MANAGEMENT AND LEADERSHIP SKILLS

Member of International Department of SD Platform

• Strengthened existing ties with Northern European countries by visiting international projects and producing
analytical papers on the engagements.
• Represented the SD Platform and SD Lviv Department at four international seminars in Denmark, Norway,
Germany, and Moldova.
• Coordinated the "Friendship Group Project" with DSU, the youth wing of the Danish Social Democratic Party.
• Actively facilitated collaboration with SSU, the youth wing of the Swedish Social Democratic Party.

VOLUNTEERING

21/01/2024 – CURRENT Ukraine, Lviv
Member of Rotaract Lviv International Club

• Fundraized approximately 1000 euros for humanitarian aid.
• Initiated 3 projects concerning blind people, humanitarian aid to soldiers and integration of internally displaced
Ukrainians.
• Created a stable communication network with Rotary from the USA.

Lviv, Ukraine
Volunteering experience in Lviv Regional State Administration

• Interacted with 10 small business companies concerning humanitarian aid during the war in Ukraine.
• Established a team of 15 individuals to coordinate the project.
• Built a foundation of businesses ready to contribute and support the cause.

LANGUAGE SKILLS

Mother tongue(s): UKRAINIAN | RUSSIAN
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

ENGLISH C1 C1 C1 C1 C1

GERMAN B1 B1 B1 B1 B1

JAPANESE A1 A1 A1 A1 A1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

Microsoft Excel PowerPoint Graphics Design Adobe Photoshop Sketchup Basic graphic design - Canva
Outlook Zoom Microsoft Office Social Media Google Forms Excellent organizational planning and solving
problems in short time Team-work oriented Responsibility Analytical skills