Оксана

Oksana Nechai
Ukraine, Cherkasy, Smila 20700
[открыть контакты](см. выше в блоке «контактная информация»)
Ph: [открыть контакты](см. выше в блоке «контактная информация») WhatsApp
Ph: [открыть контакты](см. выше в блоке «контактная информация»)

PROFESSIONAL Versatile hospitality and sales professional with 5+ years of experience
in luxury cruise lines, tourism, and e-commerce. Skilled in guest
SUMMARY engagement, event planning, sales, logistics, and tourism..
Proven ability to create memorable events that enhance customer
satisfaction and brand reputation.

KEY SKILLS • Languages: English (Upper Intermediate) | Ukrainian (native) |
Russian (proficient)| Italian (basic) | Spanish (basic)
• Leadership & Team building
• Program Development & Event Planning
• Problem-Solving & Decision-Making
• Multicultural communication
• Guest Experience optimization
• Safety & Compliance standards
• Advanced Software: Microsoft Office, Otalio, InfoShip, MMS,
GoSpark, 1C, B6

EXPERIENCE NAUTILUS CLUB HOST
Explora Journey – Luxury Cruise line. Worldwide | September 2024 –
February 2025

• Designed and led premium indoor and outdoor activities for guests of
all ages, maintaining the highest standards of guest satisfaction and
luxury service
• Organized creative workshops, art & crafts sessions, and trivia
tournaments tailored to diverse guest preferences
• Built meaningful connections with guests, ensuring their needs were
met and contributing to a memorable vacation experience.
• Effectively handled high-pressure situations while maintaining a calm
and professional demeanor
• Worked closely with ship management to ensure that all activities
aligned with the standards and high guest expectations
YOUTH STAFF MANAGER
MSC Cruises. Worldwide | November 2023 – May 2024

• Supported the Cruise Director in developing and implementing daily
activities for children and teenagers aged 3–17, ensuring every event
met the highest entertainment standards
• Directed a team of youth staff members, providing leadership,
mentorship, and ongoing training to maintain exceptional service
levels
• Coordinated logistics and scheduling for youth programs, crafting
weekly planners and efficiently managing team shifts
• Ensured compliance with international safety and hygiene standards,
preparing areas for United States Public Health (USPH) inspections
• Collaborated with cross-functional teams to host large-scale events,
including trivia nights, themed parties, and family sports tournaments
• Solved complex challenges under pressure, maintaining smooth
operations and fostering a positive environment for guests and staff
• Played a pivotal role in onboarding new team members, facilitating
training sessions to ensure smooth integration into the workplace
culture
• Working with GoSpark, Otalio, MMS, InfoShip, Microsoft Office

YOUTH STAFF MEMBER
MSC cruises. Worldwide | June 2021 – August 2023

• Delivered fun and educational experiences for children and teenagers,
ensuring their safety and engagement in all activities
• Organized and creating a variety of programs, including arts and
crafts, sports competitions, and interactive games, catering to diverse
age groups of children and nationalities
• Fostered a welcoming and inclusive environment for children and
families, promoting trust and enjoyment
• Supported the team in planning and executing major events such as
themed parties, dance nights, and group performances
• Providing special service for the kids 06 – 3 y.o s

ADMINISTRATOR
Lazerhouse. Kyiv, Ukraine | January 2021 – June 2021

• Oversaw daily salon operations, including staff schedules, financial
transactions, and customer relations
• Ensured a clean, organized, and welcoming environment for clients,
enhancing their overall experience
• Supported staff with problem-solving and schedule adjustments to
maintain smooth operations
 • Working with 1C base, Trello, client base B6
• Counselling on procedures, prices, promotions on the phone and in
the centre
• Ordering consumables for doctors according to the schedule
• Customer accounting with cash or card payments
• Monitoring the state of the centre

EXCURSION CONSULTANT. TOUR ORGANISATOR
Flamingo tour. Ukraine | May 2020 – January 2021

• Collaborated with transportation and hospitality teams to ensure
seamless tour operations
• Assisted guests with special requests, including accessibility needs
and personalized tour experiences
• Managed all logistics, including scheduling, document preparation,
and coordination with transportation providers
• Organized and personally led bus tours across Ukraine for groups of
100+ tourists, ensuring smooth logistics and an engaging travel
experience
• Managed direct sales of tours, providing personalized
recommendations to clients based on their preferences and needs
• Conducted site inspections with travel agents, evaluating hotel
conditions, service quality, and excursion programs to enhance future
tour offerings
• Provided in-depth consultations on available tour packages,
increasing customer satisfaction and boosting sales

ADULTS & KIDS ENTERTAINER (Sport & dance & shows)
Various Resorts. Egypt | August 2028 – November 2019

• Created and executed daily entertainment programs, including mini
disco for kids, various shows, and team-building activities for guests
of all ages
• Worked closely with hotel management to ensure that all activities
aligned with the resort’s standards and guest expectations
• Engaged with guests from diverse cultural backgrounds, enhancing
their overall vacation experience through personalized interactions
• Offered and organized parties, dance classes, sport activities,
art&craft classes, games for all age groups
 SALES MANAGER
DreaMakers company & Domovou online shop. Ukraine, Kyiv | November
2017 – August 2018

• Distributing products to major e-commerce platforms such as
Rozetka.ua, Yakaboo, Будинок іграшок as an official distributor of
Hasbro
• Maintained real-time inventory control, minimizing shortages and
improving product availability
• Managed order processing, logistics, and shipment coordination using
1C and warehouse management systems
• Organized and supervised loading and shipment operations, ensuring
efficient product dispatch to online marketplaces and retail partners.
• Conducted product inventory audits to prevent discrepancies and
ensure smooth warehouse operations

EDUCATION Bachelor’s Degree, Jun 2018
Central Ukrainian Pedagogical university of Volodumyr Vinnichenko, faculty
of Philology and Journalism,
Ukraine, Kropivnitsky

High School Diploma, June 2014

Specialized school №1, Cherkasy Oblast, Smila

DOCUMENTS DRIVER LICENSE: B category

AND CERTIFICATES SEAMAN IDENTIFICATION CARD
Issued in Ukraine
BASIC SAFETY TRAINING AND INSTRUCTION
Issued by Ukraine Seafarers training centre, expires
2029

SECURITY AWARENESS TRAINING FOR ALL SEAFARERS
Issued by Ukraine Seafarers training centre, expires
2029

TRAINING FOR PERSONNEL SERVING ON PASSENGERS
SHIP
Issued by Ukraine Seafarers training centre, expires
2029
CHILD PROTECTION AND SAFEGUARDING TRAINING

Issued by the MSC cruises
COVID CERTIFICATES:
 1. 24 Jul 2021 Johnson
2. 15.03.22 Doze 1 Pfizer

INTERESTS AND  Passionate about crafting memorable guest experiences through
creativity and attention to detail
ADDITIONAL
 Skilled in fostering inclusive environments for multicultural teams
INFORMATION and guests
 Strong commitment to ongoing personal and professional
development
 Passionate of creating and bringing new ideas
 Enjoy working in team-oriented environments and adapting to new
challenges