Світлана

Svitlana Hreshchuk-Plyutach
[открыть контакты](см. выше в блоке «контактная информация»)
[открыть контакты](см. выше в блоке «контактная информация»)
Worcester, UK
LinkedIn: Svitlana Hreshchuk-Plyutach | LinkedIn

PERSONAL PROFILE
Detail-oriented and people-focused professional with a strong background in leadership, transitioning into Human Resources. Experienced in recruitment, onboarding, and supporting performance management in fast-paced environments. CIPD Level 3 certified, with a solid understanding of HR functions and best practices. Adaptable, with a passion for creating inclusive workplaces and enhancing employee engagement. Seeking an HR Assistant role to leverage my leadership skills and HR knowledge in a dynamic organization.

EMPLOYMENT HISTORY
The Botanist, Worcester, UK
Sous Chef | November 2023 – Present
• Assisted with the end-to-end recruitment and onboarding process for kitchen staff, ensuring a smooth integration and alignment with team culture.
• Supported ongoing training, coaching, and mentoring initiatives, contributing to the career progression of over 7 employees to higher-level positions.
• Assisted in conducting performance appraisals and providing constructive feedback to promote employee growth.
• Maintained accurate employee records, schedules, and performance documentation, ensuring compliance with HR policies.
• Collaborated with management to support workforce planning and operational needs, providing HR-related insights.
• Handled conflict resolution by addressing a situation where one team member made inappropriate comments about another’s professional skills.
• Facilitated individual discussions to understand the issue, explain consequences, and promote a respectful work environment.
• Contributed to performance management efforts by supporting the implementation of strategies such as goal setting, feedback processes, and development opportunities, helping improve team efficiency and communication.

Junior Sous Chef | May 2023 – November 2023
• Supported HR functions including staff induction, onboarding, and performance management.
• Provided mentorship and conflict resolution within the team.
Chef de Partie | November 2022 – May 2023
• Conducted training sessions for new employees, ensuring high compliance with safety regulations.
Branch Chef | June 2022 – November 2022
• Acted as the primary liaison between the kitchen staff and management to ensure clear communication and effective teamwork.
Folks Patisserie, Uzhhorod, Ukraine
Head Chef & Manager | 2017 – 2022
• Managed the full recruitment and onboarding process, ensuring seamless integration of new hires into the team.
• Developed and implemented training programs to upskill team members, including creating a paid internship program for college pastry students. This initiative not only equipped students with valuable skills but also boosted the organization’s productivity by 20%.
• Contributed to the establishment and growth of the business, continuously refining kitchen processes, optimizing production time, and ensuring consistent product quality.
• Regularly updated the menu to align with customer preferences and market trends, driving increased sales and customer satisfaction.
• Oversaw day-to-day operations, ensuring compliance with operational and HR policies while maintaining high food safety and hygiene standards.
• Led the recruitment, training, and development of staff, managing workload distribution based on individual skills to create a balanced and efficient team environment.
• Conducted performance evaluations and provided constructive feedback, fostering continuous growth and skill enhancement among team members.
• Streamlined kitchen workflows, reducing preparation times and improving overall efficiency, leading to smoother operations during peak hours.

Cake Catering Business (Self-Employed)
Owner | 2015 – 2017
• Managed all aspects of business operations, including recruitment, client relations,
and marketing.

Personal Shopper / Buyer (Self-Employed)
USA – Ukraine (Remote)| 2012 – 2015
• Purchased fashion and lifestyle products based on individual client requests.
• Managed communication with US-based stores and suppliers.
• Coordinated international shipping and customs documentation.
• Maintained client relationships, ensuring satisfaction and repeat business.
• Handled budgeting, payments, and exchange rate calculations.
• Built a small but loyal customer base through personalized service and attention to detail.
Client Support Specialist
Music Box, Uzhhorod, Ukraine| 2008 – 2012
• Managed wholesale sales, building strong relationships with key clients and suppliers to drive product distribution and ensure business growth.
• Coordinated bulk orders, negotiated terms, and provided tailored product solutions based on client needs and preferences.
• Led communications with external partners, ensuring smooth transactions and timely deliveries.
• Conducted follow-up with clients to ensure satisfaction, resolve issues, and maintain long-term partnerships.
• Utilized strong organizational skills to manage inventory, track sales, and maintain accurate records of transactions.

Sales Assistant
Music Box, Uzhhorod, Ukraine | 2004 – 2008
Provided excellent customer service, assisted with product selection, handled transactions, and ensured the shop floor was well-organized and stocked. Supported daily store operations and contributed to a positive shopping experience for customers.
CORE SKILLS
• Recruitment and Selection
• Onboarding and Training
• Employee Relations Support
• Performance Management
• Conflict Resolution
• HR Administrative Support
• Data Management and Reporting (Excel)
• Team Leadership and Coaching
• Strong Organisational and Time Management Abilities
• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, PowerPoint)

KEY ACHIEVEMENTS
• Led the recruitment and onboarding process for kitchen staff, ensuring alignment with organizational culture and operational requirements.

• Supervised a team of 12 employees, providing performance feedback that contributed to a 20% reduction in staff turnover.

• Designed and implemented training programs to enhance team productivity and operational efficiency.

• Managed conflict resolution effectively, promoting a positive and collaborative workplace culture.

• Conducted performance reviews to identify development opportunities and support employees’ career growth.

• Ensured strict compliance with health and safety standards, successfully passing six inspections.

EDUCATION & QUALIFICATIONS
CIPD Level 3 Foundation Certificate in People Practice
ICS Learn | Completed March 2025
• Gained practical experience in managing the employee lifecycle, including job descriptions, person specifications, shortlisting candidates, and conducting interviews.
• Conducted a mock interview with a volunteer, enhancing recruitment and selection skills.
• Acquired practical knowledge of employment law, covering key aspects of employee rights and workplace compliance.
• Created job descriptions and role specifications to align with business needs.
• Learned HR administration processes, including writing policies, managing employee records, and supporting workplace culture initiatives.
Introduction to Excel Charts for Data Visualisation
Future Learn | January 2025
A Beginner’s Guide to Data Handling and Management in Excel
Future Learn | January 2025
English Entry 3 Level in ESOL
Heart of Worcestershire College | 2022-2023
Master’s degree in chemistry & biology
University of Uzhhorod, Ukraine | 1998-2003

ADDITIONAL INFORMATION
• CIPD Member
Actively participate in CIPD workshops and events to stay updated on HR trends and best practices.
• Languages:
Fluent in Ukrainian and Russian, proficient in English, and able to understand Polish.