Ivanna

Ivanna Levytska
Ivano-Frankivsk, Ukraine
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Summary of experience
• More than 13 years of experience in customer service and administration
• Experience in the banking sector, office administration, and visa center, seller
• High customer orientation, responsibility, ability to quickly solve problems, and adaptability to changes
• Skilled in Excel, proficient in Google Suite (Sheets, Docs)
• Diligent and responsible approach with a strong focus on accuracy and attention to detail
• Efficient team management experience, including planning and conflict resolution
• Excellent communication and interpersonal skills.

Technology/Methodology:
Customer Support, Jira, Confluence, Google Workspace, Excel, Microsoft Office, Google Suite (Sheets, Docs), Slack, Networking

Work experience:

Avenga
2022 – 2025
Office Administrator
• Responsibilities:
• Supporting office processes
• Preparing financial statements on expenses, controlling documentation
• Ensuring timely and complete supply of office resources
• Monitoring the cleanliness and proper functioning of the office
• Meeting visitors and suppliers, receiving and sending correspondence
• Ensuring the relevance of employee data, collecting and posting current information on the company's internal resources
• Assisting in the adaptation of new employees
• Interacting with other company departments
Environment and Tools: Jira, Slack, Microsoft Office, Excel, Google Sheets.

VFS Global
2016 - 2022
Visa Center Manager
• Responsibilities:
• Controlling and receiving documents for visa processing
• Consulting and supporting customers
• Creating, updating, and maintaining procedural documentation

Jewelry store 585
2014 -2015
Seller
• Responsibilities:
• Рroduct quality control
• Consulting and supporting customers
• Jewelry sales
Environment and Tools: 1C Accounting

PravexBank
2013-1014
Сashier
• Responsibilities:
• All operational work is related to the cash register
• Acceptance of payments
• Currency exchange
• Reporting

Idea Bank
2010-2013
Manager of the Debt Department
• Responsibilities:
• Processing the list of clients by debt
• Making calls to clients
• Reporting

Education:

Ternopil National University of Economics
2010 – 2013

Master’s degree in Finance and credit
Ivano-Frankivsk State College of Technology and Business
2007 – 2010

Diploma of Junior Specialist in Banking

Languages:
• Ukrainian – Native;
• English – Intermediate.

Skills:
• High communication skills;
• Ability to work in a team;
• Activity and positivity.